--- description: Get detailed information about TeamSupport usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.co.il/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.co.il/software/87908/teamsupport?page=2) > Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. > > Verdict: Rated **4.5/5** by 848 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 848 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$45.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Assignment Management - Automated Routing - CES Survey Structure - CRM Software - CSAT Survey Structure - Call Center Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Portal - Customer Support Software - Customizable Forms - Customizable Templates - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Multi-Channel Data Collection - NPS Survey Structure - Onboarding Software - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Trend Analysis - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Customer Support Software](https://www.capterra.co.il/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "TeamSupport for the win\!" — 5.0/5 > **Amanda** | *8 May 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: This application Was extremely Navigate and utilize. Definitely a good decision to use team support > > **Cons**: I couldn't find anything.I did not like about this application > > Wonderful experience And extremely satisfied with my decision to use team support ----- ### "Best Product Support Teams" — 5.0/5 > **Tarak** | *7 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It has Simple UI and Easy to use application which has made communications easy. Also the report building feature is really very good. Ticket Automations are also really good. > > **Cons**: Nothing, I like everything about TeamSupport. It's just lag which happens sometimes. > > Experience is really very good with TeamSupport. It has centralized system for tracking and managing customer support tickets and also has ticket automation which is very good. ----- ### "Connect to a lot to improve workflow" — 4.0/5 > **Ryan** | *16 February 2026* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. > > **Cons**: I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. > > Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. ----- ### "TeamSupport Live Chats help with quick connections\!" — 4.0/5 > **Barbara** | *22 December 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. > > **Cons**: There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. > > We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.co.il/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data