---
description: Get detailed information about Knowledge-Based Support usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge-Based Support Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Knowledge-Based Support](/software/83112/knowledge-based-support)

# Knowledge-Based Support

Canonical: https://www.capterra.co.il/software/83112/knowledge-based-support

> Enterprise Product, Software, Cloud, Infrastructure \& Mobile Development
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Knowledge-Based Support?

For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Trigent Software
- **Founded**: 1995

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Flat Rate
- **Pricing Details**: $25 - $49 / hr
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Support Options

- Chat

## Category

- [IT Service Software](https://www.capterra.co.il/directory/30672/it-service/software)

## Alternatives

1. [GAT SERVICE](https://www.capterra.co.il/software/219023/gat-service) — 5.0/5 (1 reviews)
2. [vCIOToolbox](https://www.capterra.co.il/software/181391/vciotoolbox) (0 reviews)

## Reviews

### "Knowledge based Support" — 5.0/5

> **Lucia** | *5 September 2024* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: That all the knowledge we need was available in key words
> 
> **Cons**: I some time got the key words forgotten so  I got to remember them
> 
> I like the quick links that help me a lot

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### "I absolutely love Kwoledge-Based" — 5.0/5

> **Adriana** | *22 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: It is practical to use and very helpful on day-to-day .
> 
> **Cons**: I really do not have any negative situation to report it.

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### "Knowledge Base" — 5.0/5

> **Sandra** | *26 August 2024* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly, and was able to find information if not with another resource
> 
> **Cons**: Some topic matter do not allow for keywords to help find information
> 
> If it weren't for Knowledge Base I would be lost

## Links

- [View on Capterra](https://www.capterra.co.il/software/83112/knowledge-based-support)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/83112/Knowledge-Based-Support/> |
| en-AE | <https://www.capterra.ae/software/83112/knowledge-based-support> |
| en-AU | <https://www.capterra.com.au/software/83112/knowledge-based-support> |
| en-CA | <https://www.capterra.ca/software/83112/knowledge-based-support> |
| en-GB | <https://www.capterra.co.uk/software/83112/knowledge-based-support> |
| en-IE | <https://www.capterra.ie/software/83112/knowledge-based-support> |
| en-IL | <https://www.capterra.co.il/software/83112/knowledge-based-support> |
| en-IN | <https://www.capterra.in/software/83112/knowledge-based-support> |
| en-NZ | <https://www.capterra.co.nz/software/83112/knowledge-based-support> |
| en-SG | <https://www.capterra.com.sg/software/83112/knowledge-based-support> |
| en-ZA | <https://www.capterra.co.za/software/83112/knowledge-based-support> |

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