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What Is MacPractice DC?

MacPractice DC is chiropractic software that creates a new choice of practice management and clinical software for all practitioners, and a Mac OS X migration path for ChiroMac users. It features patient and insurance billing and reports, eclaims with ERA (Electronic Remittance Advice) and automated posting, eligibility verification, estatements, automated appointment reminders, scheduling, Rx, insurance estimation, integrated word processing and many other productivity enhancing features.

Who Uses MacPractice DC?

Designed for Chiropractors, it is a Mac OS-based practice management that helps with patient billing, e-claims with ERA, posts and appointment reminders automation, eligibility verification and more.

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Reviews of MacPractice DC

Average score

Overall
2.7
Ease of Use
3.0
Customer Service
3.1
Features
2.8
Value for Money
2.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
31%
3
13%
2
13%
1
44%
Verified Reviewer
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Gets the job done.

5.0 6 years ago

Pros:

I like that the app extends to tablets for easy completion of chart notes in an office or treatment rooms without having to have a full monitor. There are also a wide variety of templates to use depending on the field of medicine, all of which are customizable.

Cons:

We had some issues with the transfer between patient notes and billing details at the office where this software was used... After a chart note was completed, the billing was submitted by the doctor, then routed to the billing specialist. With some of the errors, the doctors had to go in and correct the error, then re-route the note to the billing specialist. Luckily, our billing specialist was in-house, but it still slowed things down and was inefficient.

Jodie
Chiropractor in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly system

5.0 6 months ago

Comments: Overall we like the company and the software.

Pros:

We really Like mac practice and how user friendly it is. The team easily converted our paper forms into electronic. The billing is easy once you learn it. We trained on this system over the weekend and were good to go by monday. The support team is very knowledgeable and can easily remote in to look at any issues you are having and help with them.

Cons:

Its expensive between the licensing fees, the computers, and the cost of the monthly electronic billing. Sometimes support doesn't get back to you quickly.

Meg
Director of Clinic in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Run Away

1.0 4 years ago

Comments: Fact that majority of features don’t work or have glitches that they refuse to fix. Then this year they increased my annual license by an additional $900 because they bundled features that we got rid of or don’t use because they didn’t work! Now they are wanting to charge a perpetual license fee for my data which is on a server in my office that I purchased when on initial purchase we were told our data is our data and we would have read only access forever- now they say 6 months. The lack of ability to communicate to anyone outside tech support is major problem as well!

Pros:

Ease of electronic billing and ledger. They were great in beginning of 2010 promised to do better and each year they have let us down worse than year before.

Cons:

We had started totally paperless and have over 10 years had to transition back to paper for features they never fixed. There are several problems and they won’t or can’t fix them. Support doesn’t call back at reasonable amount of time, and won’t schedule a callback time, so if you’re seeing patients- good luck unless you have an extra qualified and trained standby person for any issues. The EMR was not user friendly and when seeing 100-150 office visits it would take 30 minutes to write one note- this either held up front desk to get billing as they are linked to EMR, or required manually entering and the deleting extra charge from a note after the doc had time to write notes. 50 hours a week additional typing data on top of clients is impossible. The notes are not readily viewed either- slow, cumbersome, useless. Thus why we returned to paper SOAPS.

Joyce
Accounts Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A daily MacPractice user's honest review.

5.0 2 years ago

Comments: My overall experience with MacPractice has been excellent. From running a business to the customer service they provide and the online training; I am definitely more than happy with this software!

Pros:

What I like most about this software is the ability to control a medical practice from one place. It includes everything you need to properly take care of your patients i.e. send claims, manage billing, generate reports, make appointments and keep track of everything you can think of.

Cons:

Sometimes it can be confusing to learn how to properly use all the software's abilities if you are a new user.

Laura
chiropractor
Medical Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Very frustrating

1.0 7 years ago

Pros:

Completely custom forms. Decent tech support Being able to print an entire treatment plan

Cons:

No visit counter so you have to do this manually. Slow. It runs worse in busy times and shuts itself down routinely. God forbid you and a staff member try to use it at the same time. They blame everything on your computer and your network when it's clearly the software that jams up the whole system. This wasn't a big deal when my patient volume was really low, but if you want to grow, it will frustrate you. The insurance estimating works sometimes for some codes on some insurance companies. Those cool forms you customize to make charting take less than 15 min/pt cost to have them created AND are a big part of the reason it takes so long for EMR to load. You have to pay extra to load the program on multiple computers. I haven't found my requests or recommendations make a difference- 7 years later and still no visit counter. Seriously, who makes a chiropractic software that doesn't count visits??

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