MacPractice DC

Gets the job done.

Pros:

I like that the app extends to tablets for easy completion of chart notes in an office or treatment rooms without having to have a full monitor. There are also a wide variety of templates to use depending on the field of medicine, all of which are customizable.

Cons:

We had some issues with the transfer between patient notes and billing details at the office where this software was used... After a chart note was completed, the billing was submitted by the doctor, then routed to the billing specialist. With some of the errors, the doctors had to go in and correct the error, then re-route the note to the billing specialist. Luckily, our billing specialist was in-house, but it still slowed things down and was inefficient.

User friendly system

Comments: Overall we like the company and the software.

Pros:

We really Like mac practice and how user friendly it is. The team easily converted our paper forms into electronic. The billing is easy once you learn it. We trained on this system over the weekend and were good to go by monday. The support team is very knowledgeable and can easily remote in to look at any issues you are having and help with them.

Cons:

Its expensive between the licensing fees, the computers, and the cost of the monthly electronic billing. Sometimes support doesn't get back to you quickly.

MacPractice...Good Luck

Comments: Very disappointed with the software and CANNOT wait for a switch. I will never look back and miss even a single feature of this program.

Pros:

Some customizable features, billing and claims haven't been problematic.

Cons:

Terrible user interface, difficult to learn how to implement many of the features, there hasn't been any improvement or updates to the program since I started using it 3 years ago. Customer service has been sub-par. The added services aren't integrated well, and it is very expensive for features that many other services offer for free.

A daily MacPractice user's honest review.

Comments: My overall experience with MacPractice has been excellent. From running a business to the customer service they provide and the online training; I am definitely more than happy with this software!

Pros:

What I like most about this software is the ability to control a medical practice from one place. It includes everything you need to properly take care of your patients i.e. send claims, manage billing, generate reports, make appointments and keep track of everything you can think of.

Cons:

Sometimes it can be confusing to learn how to properly use all the software's abilities if you are a new user.

Along for the long haul

Comments: I have been with MacPractice since their original formation. Always professional, and always as helpful as possible, they have been a pleasure to work with. The staff, with very few exceptions, has been stellar in their grasp of the fine details and their quick resolution of issues; Their tolerance of my ignorance is commendable. It takes patience on their part because many of the answers are available online but calling or using the online chat is so easy, I just do that. As an Apple guy, I do not want to know all the details about the software: I want it to do my work for me without getting in my way, intuitively if possible. The MacPractice folks understand that and anticipate most every need.

Pros:

Features that I can pick and choose from when and if I need them. Each integrated with the others to improve functionality and support that can address my issues as fast as they come up.

Cons:

Software development is a constantly changing world of capabilities and compatibilities. When the ability to do something (any computer task) is not seamlessly lined up with the simplest and easiest way to get work do in the office efficiently it can sometimes be more trouble than it's worth to learn the 'shortcuts'. Offering choices need to be anchored to the process of deciding which choice to make. "There are many different ways to do that", doesn't help.