What Is Wild Apricot?
Focus on growing your membership instead of repetitive admin tasks with WildApricot. Our easy-to-use software helps you automate membership dues, event registrations, and more. You'll also have access to a community of peers and experts to share knowledge and best practices.
Who Uses Wild Apricot?
WildApricot is an affordable cloud-based software for small associations, non-profits, state and local chapter organizations. Manage membership, website, events and more all in one place.
Where can Wild Apricot be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
Wild Apricot videos and images
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Features of Wild Apricot
- Access Controls/Permissions
- Accounting Integration
- Application Management
- Attendance Tracking Software
- Attendee Management
- Committee Management
- Contact Database
- Contact Management Software
- Contribution Tracking
- Customizable Templates
- Document Management Software
- Donation Management Software
- Donor Management
- Dues Management
- Email Marketing Software
- Event Management Software
- Event Scheduling
- For Alumni Associations
- For Nonprofits
- For Religious Organizations
- Fundraising Management
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management Software
- Membership Renewals
- Online Calendar
- Online Giving
- Online Registration
- Payment Processing Software
- Receipt Management
- Registration Management
- Reporting & Statistics
- Self Service Portal
- Website Management
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Reviews of Wild Apricot
Best solution for small to medium sized associations
Comments: WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.
Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.
The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.
Cost Effective Website and Database
Comments: Overall Wild Apricot is a great tool for associations and/or others who need to process dues payments, event registrations and keep up with your clients.
Wild Apricot makes it easy to process registrations for events, dues payments and store purchases in addition to being a website. It is very easy to use. There are user groups that you can join to get help from other users. Also, it is very easy to create a manual invoice for things that I might need a product for or a registration. There is also an app for administrators which is super convenient when to try to look up open invoices, etc. when away from the office.
There are several features that should be available that are not. First and foremost there should be the availability within in the software to create a pdf and email it to contacts. The store does not appear to be integrated with the mail database and there are not a lot of reports. When I have orders from my store I have to constantly watch for duplicates. There is also not an email report to run that will search for possible duplicates in the system.
Not Customer Friendly
Comments: Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp. After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.
It offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.
Customer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.
An Out of the Box Solution for Membership Management
Comments: Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
Wild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
Their payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.
Use with Multiple Organizations - A True Advocate
Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple.
One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus.
Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.
Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it.