--- description: Get detailed information about Listrak usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Listrak Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Email Marketing Software](/directory/30013/email-marketing/software) > [Listrak](/software/64230/listrak) # Listrak Canonical: https://www.capterra.co.il/software/64230/listrak Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/64230/listrak?page=2) > Listrak is the person-first, cross-channel marketing automation platform for retailers. > > Verdict: Rated **3.9/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Listrak? For leading retailers and brands. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 23 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Listrak - **Founded**: 2000 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Listrak for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Notifications - Automated Responses - CAN-SPAM Compliance - CRM Software - Campaign Analytics - Campaign Management Software - Campaign Planning - Campaign Scheduling - Communication Management - Contact Management Software - Conversion Tracking - Customer Experience Management - Customer History - Customer Segmentation - Customizable Fields - Customizable Templates - Data Import/Export - Email Management Software - Email Marketing Software - Email Tracking Software - Engagement Tracking - Event Triggered Actions - Feedback Management - Interaction Tracking - Landing Pages/Web Forms - Lead Management Software - Lead Qualification - Marketing Automation Software - Mass Texting - Message Personalization - Mobile Access - Mobile Coupons - Mobile Optimization - Multi-Channel Communication - Multi-Language - Push Notifications Software - ROI Tracking - Reporting/Analytics - SMS Marketing - Scheduled Messaging - Segmentation - Social Marketing - Subscriber Management - Template Management - Third-Party Integrations - Visual Analytics - WYSIWYG Editor - Website Visitor Tracking ... and 4 more features ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Marketing Software](https://www.capterra.co.il/directory/30013/email-marketing/software) ## Related Categories - [Email Marketing Software](https://www.capterra.co.il/directory/30013/email-marketing/software) - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) - [Marketing Automation Software](https://www.capterra.co.il/directory/6/marketing-automation/software) - [SMS Marketing Software](https://www.capterra.co.il/directory/30842/sms-marketing/software) - [Mobile Marketing Software](https://www.capterra.co.il/directory/31308/mobile-marketing/software) ## Alternatives 1. [Brevo](https://www.capterra.co.il/software/132996/brevo) — 4.6/5 (3512 reviews) 2. [Mailchimp](https://www.capterra.co.il/software/110228/mailchimp) — 4.5/5 (17676 reviews) 3. [MailerLite](https://www.capterra.co.il/software/136603/mailerlite) — 4.7/5 (2322 reviews) 4. [ActiveCampaign](https://www.capterra.co.il/software/79367/activecampaign) — 4.6/5 (2568 reviews) 5. [Constant Contact](https://www.capterra.co.il/software/31898/constant-contact) — 4.3/5 (2943 reviews) ## Reviews ### "A Trap for Modern Ecommerce Teams: Avoid Listrak" — 1.0/5 > **Verified Reviewer** | *22 July 2026* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: On the functional side, the platform’s core behavioral workflows get the job done. Automated triggers for shopping cart \& browse abandonment respond accurately to real-time site activity. When combined with dynamic product recommendations, these underlying retention journeys effectively monetize active store traffic in the background with minimal effort. > > **Cons**: Listrak actively hinders team productivity through predatory contract terms, high staff turnover, and an outdated platform. They rely on auto-renewal traps without advance notification and resort to legal posturing when you attempt to offboard at the end of your contract. On top of aggressive account practices, the vendor support is practically nonexistent due to constant account manager turnover—innovating or setting up new workflows just gets you directed to self-service help articles. The software itself feels like a relic from fifteen years ago, creating endless operational friction for basic campaign setup and forcing teams to do manual work outside the platform just to pull clean performance reporting. Modern ecommerce brands looking for agility, seamless execution, and a fair partnership should look elsewhere. > > Having been a Listrak customer for a decade, I’ve watched this relationship go from a strong, reliable partnership to a complete operational burden. The platform hasn't kept pace with modern ecommerce standards, support has devolved into endless account manager churn and generic help docs, and the overall experience over time has just gotten horrible. To make matters worse, as we actively work to exit the relationship, they are pulling out every aggressive contract trick in the book to keep us trapped. It’s clear that rather than investing in building a competitive, modern platform that naturally retains clients, they rely on coercive contract traps because that’s the only way they can prevent customers from walking out the door. ----- ### "Very valuable tool" — 5.0/5 > **Shari** | *5 December 2019* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: The Conductor tool to deploy emails is very user friendly. They continue to build out new functionality to add value to the email channel. > > **Cons**: Their analytics dashboard could use a revamp. Need to visit multiple places to find similar data. Not intuitive. > > Really appreciate the Listrak team. The \[SENSITIVE CONTENT HIDDEN\] is personable , my account managers are responsive, and support is always helpful and speedy. ----- ### "GHF & Listrak" — 5.0/5 > **Mike** | *11 December 2023* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: I tried to leave detailed comments in each of the previous categories, but I couldn't move forward until I wiped them out. So here, I'll say that the platform has been great to use. We have our advertising agency actually deploy our of the platform while my team provides the content. We have lead capture set up off our website. We are in the process of integrating a direct weekly feed of customer transactions for both analytics and a "thank you for your purchase" email with a video embedded from our owners. Thew reporting is great, our Listrak rep is very attentive to both the agency and us as the direct client. We've found the platform very expandable. I wish I'd known the SMS capability before I pulled the trigger with another platform ( which I'm happy with, but would rather keep all the communications under one roof). Our agency like the platform as well ( we brought it to them). > > **Cons**: Can't think of any. In the future I hope to roll in SMS. > > The "Pro's" commentary sums it up. Both the agency and the client like the platform and will continue to use it, hopefully in a more robust way. ----- ### "Enjoyed using Listrak" — 5.0/5 > **Manny** | *14 June 2021* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: This was the first ESP with my current company that I have used. While it was already selected and in place, there were some improvements we wanted to do. The live chat customer service people were pretty good, I still remember \[SENSITIVE CONTENT HIDDEN\] and he was my go-to guy whenever I could chat him directly. He was awesome and saved a lot of headache and aggravation when our account manager was \[SENSITIVE CONTENT HIDDEN\]. > > **Cons**: I enjoyed working with the ESP. As I wasn't part of the onboarding process, learning/using their automated flow series was difficult. They didn't include marketing automated emails in their initial package and were quite expensive on a monthly and set-up fee price. Ultimately it's what caused us to move away from them. We also had several account managers and one was pretty terrible so that didn't help. > > Overall, really liked Listrak. Their analytics dashboard and what we were looking at was easy to get to, clean and readily available without having to dig. ----- ### "Have been using them for years" — 5.0/5 > **Verified Reviewer** | *12 September 2018* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love Listrak's dedication to my company and team. They are always looking for better ways to improve the account and support my team. > > **Cons**: Sometimes their technology is not exactly what we need. I mean that we tend to have a complicated way/process that sometimes does not jive with their system. So really its not their fault, we just have a complicated business. > > Overall I would recommend Listrak. I have been using them as my ESP for 5 years now and have had great success building my program and campaigns. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/64230/listrak?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/64230/listrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data