Salesforce Sales Cloud

What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Austria, Canada, China, Germany and 10 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Compare Salesforce Sales Cloud with similar products

Salesforce Sales Cloud

N/A
Free Version
Free Trial
US$50.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
US$20.00/month
Free Version
Free Trial

Features of Salesforce Sales Cloud

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling Software
  • Auto-Dialer
  • Batch Processing
  • Budgeting/Forecasting
  • CRM Software
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Campaign Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer Engagement Software
  • Customer Social Profiles
  • Customizable Fields
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Employee Management
  • Estimating
  • Financial Management Software
  • For AEC Industry
  • For Mac Devices
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Interaction Tracking
  • Key Performance Indicators
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Project Management Software
  • Prospecting Tools
  • Quality Management Software
  • Quotes/Estimates
  • Real Time Notifications
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management Software

Salesforce Sales Cloud Alternatives

Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Redtail CRM is a web-based easy-to-use client management solution designed specifically for Financial Professionals.
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
NetSuite CRM+ delivers your business with powerful front-office capabilities in a single, cloud-based CRM solution.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
Increase control over your small or midsize business with SAP Business one - a software designed to grow with you.
Cloud computing platform for VM creation, building and running web-based applications, smart client applications, and XML web services.
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Zoho Expense has powerful features to handle travel and expenses, control spending, and customize and automate business processes. Learn more about Zoho Expense
ServiceNow Customer Service Management is built for the digitally connected service economy.

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4 (17,101)
Ease of Use
4.0 (17,101)
Customer Service
4.1 (17,101)
Features
4.4 (17,101)
Value for Money
4.0 (17,101)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Avash K.
Avash K.
IT Director in Nepal
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Full Fledged CRM for Every Business

5.0 2 months ago New

Comments: My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.

Pros:

While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.

Cons:

I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.

Verified Reviewer
Marketing Manager in India
Verified LinkedIn User
Computer Networking, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

All your sales and marketing needs under one umbrella

5.0 2 months ago New

Comments: Brought in a lot of clarity in forecasting sales and lead volumes
Made data storing organized. It is our one-stop-shop for all sales and marketing-related information

Pros:

Helps maintain account and lead level data connected (hyperlinked) Easy storage of every information at all stages of the sales funnel Intuitive reporting and dashboard

Cons:

High price Complicated implementation Customer support is not as great as HubSpot

Paul B.
President in US
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

A three-year mistake that cost us plenty, a fool's gamble...

3.0 2 months ago New

Comments: Polished sales process. Lots of promises. Bright, enthusiastic young people. Pricing that hooks you in. The reality" You are on your own. If you signed up for too many licenses, tough luck. If you are having trouble using it; live with it. If you didn't set it up right, that's your problem. Eventually, we dumped it and went to a simpler tool. Boy, was I a fool to think this would be easy. Staff resistance was an issue. People were too busy to keep it up to date. It was like you needed a team just to track the project tracking, data entry and reporting. Not ideal for a business where every client and every engagement was unique. Oh, the money I wasted.

Pros:

The prospect of improving project tracking, opportunities, etc. for the ad agency side of our business. It was going to change our business life. It really seemed like a good idea.

Cons:

The set up process was poor, hence we didn't help ourselves much by the inept, unschooled effort in setting this tool up. It required the commitment of more time and staff than as a four-person enterprise we had to spare. But no one told us that. Frankly, the legal pad that we used to keep track of issues and opportunities was far better than this expensive nightmare that withered off eventually due to non-user-friendliness. It's great for a big company, but once they sold us and we signed on for three long years, we were sunk. Even the print and format of the reports was too small. Maybe we were incompetent, but no SaaS user should ever be so up a creek.

Brett J.
Sales Associate in US
Automotive, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

The Only Sales CRM You Will Ever Need

5.0 3 months ago

Comments: I would 100% recommend Salesforce to any sized company seeking growth based around goal-setting and team collaboration. Whether your employer has a team of 2 sales people or even 200, salesforce is the only sales tracking, data management CRM you will ever need as the accessibility and individual components that are offered to each individual user are an incredible value for what the true cost is to use Salesforce. Our overall sales have boosted an additional 20-30% as a result of switching over to Salesforce!

Pros:

Salesforce is not only extremely user friendly but very beneficial to all sales associates within a set group as the reminders, sales tracking database, task manager, and calendar features have become integral components of each salesman's daily routine here at our dealership. Where we work in such a fast paced environment that's constantly changing and evolving, it's crucial to keep everyone on our Sales team on the same page regarding where vehicles stand within the sales/finance/service process to ensure we maximize every potential deal and are able to turn units as quickly and efficiently as possible with cost effectiveness in mind.

Cons:

There are no cons to using Salesforce that I have encountered yet as the software has been incredibly useful so far in keeping my Sales team updated, punctual, converting more leads, and more invested in their work output but having daily reminder's set to to held each Salesman accountable for their daily tasks and follow ups.

Robert D.
Robert D.
Head of It in Australia
Verified LinkedIn User
Chemicals, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Essential and Powerfull syste - If you can afford it

5.0 2 months ago New

Comments: it has been positive. We started with nothing so it's a large change managment component. But i feel it will make a large positive impact on our sales and customer service teams. We are integrating it with other systems (workflow, ERP) to get as much information in one place for our sales teams to be more efficient. There is so much powerful functionality it's taking time to bed everything down but it's a positive step for my company.

Pros:

The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class.

Cons:

The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category.