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Salesforce Sales Cloud

Salesforce Sales Cloud

What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

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Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Manager, Business Process Excellence in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Sales Cloud is a game changing CRM platform!

5.0 4 days ago New

Comments: It's a powerful tool that has allowed our organization to do away with our older mainframe systems and begin to use cloud based computing which had not always been the case. Even though we were slow to adopt, it has been worth every penny switching over. Our employees absolutely love it. No more toggling between multiple tools.

Pros:

I like the fact that it's a great CRM tool regardless of whether you're in Customer Care, Sales, or Sales Support (don't let the name Salesforce lead you to believe it's only for sales anymore). It has customizable reporting features that allow for greater insights into customer activity and history. Great software!

Cons:

From my understanding it is quite expensive. As a project manager we've had to limit user licenses to customer and sales support teams as well as web marketing. Eventually we would love for the folks in location operations to have the capability but from a cost standpoint we're not there yet.

Ethan
VP in US
Renewables & Environment, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Product for Data Driven Users

5.0 2 weeks ago New

Pros:

Great organization of everything you could think of. Accounts, Contacts, Leads, Opportunities, Projects, Services you name it. Your whole company can operate out of salesforce.

Cons:

Implementation and set up can behard if you do not know your processes very well.

Adam
CEO in US
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Horrible service

1.0 4 weeks ago New

Comments: A horrible option for small to midsized businesses on a budget. Very poor customer service and they try to financially rob you. No consideration for small businesses.

Pros:

The pretty colors on the website and thats about it

Cons:

A horrible option for small to midsized businesses on a budget. Very poor customer service and they try to financially rob you. No consideration for small businesses.

Brian
Vice President Business Development in US
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Does everything, but doesn't do anything better than competitors

5.0 3 months ago

Comments: Overall, it's been a great experience. Salesforce is much more costly than some other options out there, but the issue is once you have it set up. It is difficult and pricey to go to another alternative. That's how they get you hooked, as soon as you're set up. Even if you have headaches with the system, you'll have more headaches trying to leave.

Pros:

Salesforce can do absolutely everything. If you can get an intelligent salesforce administrator, you can customize Salesforce in any way you like to work exactly how you need for your organization.

Cons:

Making organizational changes to the system is sometimes needlessly difficult. To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within the system, oftentimes, you must rely on Salesforce's help, and often that takes a long time and is sometimes difficult to understand their service reps.

Umang
Great tool for managing sales and customer leads activities in US
Packaging & Containers, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for managing sales activities and operations

5.0 2 months ago New

Comments: Wonderful experience and highly recommended

Pros:

- very good functionalities - central location for all the sales and account management activities

Cons:

- Lack of training and understanding with other team members