Salesforce Sales Cloud

What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Salesforce Sales Cloud Details

Salesforce

Founded in 2003

Salesforce Sales Cloud Details

Salesforce

Founded in 2003

Salesforce Sales Cloud videos and images

Salesforce Sales Cloud video
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Starting price

N/A
US$50.00/month
US$50.00/month
US$20.00/month

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Salesforce Sales Cloud deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Salesforce Sales Cloud Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management Software
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Financial Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation Software
  • Order Management Software
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management Software
  • Workflow Management Software

View full list of Business Management

  • "What If" Scenarios
  • Activity Planning
  • Activity Tracking
  • Ad hoc Reporting
  • Benchmarking
  • Budgeting/Forecasting
  • Collaboration Tools
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Data Integration
  • Data Management Software
  • Data Visualization Software
  • Financial Management Software
  • Goal Setting / Tracking
  • KPI Monitoring
  • Key Performance Indicators
  • Performance Metrics
  • Predictive Analytics Software
  • Progress Tracking
  • Reporting/Analytics
  • Scorecards
  • Secure Data Storage
  • Self Service Data Preparation
  • Strategic Planning Software
  • Third Party Integrations
  • Trend / Problem Indicators
  • Trend Analysis
  • Visual Analytics
  • Workflow Management Software

View full list of Business Performance Management

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of CRM

  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Approval Process Control
  • Bid Management
  • Change Order Management
  • Collaboration Tools
  • Communication Management
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  • Contract/License Management
  • Cost Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • File Sharing Software
  • For AEC Industry
  • Forecasting
  • Forms Creation & Design
  • Invoice Management
  • Job Costing Software
  • Mobile Access
  • Multiple Projects
  • Multiple User Accounts
  • Project Management Software
  • Project Tracking Software
  • Proposal Generation
  • Proposal Management Software
  • Quotes/Estimates
  • RFP Management
  • Reporting & Statistics
  • Side-by-Side Comparison
  • Subcontractor Management
  • Supplier Management
  • Takeoff Software
  • Task Management Software
  • Third Party Integrations
  • Version Control
  • Workflow Management Software

View full list of Construction Bid Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Bid Management
  • Buyer Management
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Change Order Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • Estimating
  • For AEC Industry
  • Forecasting
  • Job Costing Software
  • Job Scheduling
  • Lead Management Software
  • Pipeline Management
  • Progress Tracking
  • Project Management Software
  • Project Time Tracking
  • Project Tracking Software
  • Projections
  • Quotes/Estimates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Scheduling Software
  • Subcontractor Management
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
  • Workflow Management Software

View full list of Construction CRM

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Bid Management
  • Budget Tracking/Job Costing
  • CRM Software
  • Change Order Management
  • Commercial
  • Compliance Tracking
  • Contract/License Management
  • Contractor Management Software
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • Equipment Tracking
  • Estimating
  • For AEC Industry
  • Incident Reporting
  • Inventory Management Software
  • Job Costing Software
  • Mobile Access
  • Multiple Projects
  • Offline Access
  • Permit Management
  • Progress Tracking
  • Project Estimating
  • Project Planning Software
  • Project Time Tracking
  • Project Tracking Software
  • Projections
  • Purchase Order Management
  • RFI & Submittals
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Residential
  • Scheduling Software
  • Status Tracking
  • Subcontractor Management
  • Supplier Management
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Timesheet Management
  • Workflow Management Software

View full list of Construction Management

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Bid Management
  • Calendar Management
  • Change Order Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • For AEC Industry
  • Gantt/Timeline View
  • Job Costing Software
  • Job Scheduling
  • Multiple Projects
  • Progress Tracking
  • Project Estimating
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  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
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View full list of Construction Scheduling

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Batch Processing
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management Software
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Nurturing Software
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  • Prospecting Tools
  • Reminders
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  • Role-Based Permissions
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Tagging
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Contact Management

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management Software
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat Software
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On Software
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management Software

View full list of Customer Service

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Automated Scheduling
  • Calendar Management
  • Campaign Management Software
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Forecasting
  • Forms Management
  • HIPAA Compliant
  • Lead Management Software
  • Live Chat Software
  • Marketing Automation Software
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Patient Communications
  • Patient Management Software
  • Physician Management
  • Pipeline Management
  • Predictive Analytics Software
  • Records Management Software
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Self Service Portal
  • Social Media Integration
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management Software

View full list of Healthcare CRM

  • AI/Machine Learning
  • API
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM Software
  • Calendar Management
  • Call List Management
  • Call Monitoring
  • Call Recording Software
  • Chat/Messaging
  • Contact Management Software
  • Customizable Fields
  • Dashboard Software
  • Data Management Software
  • Deal Management
  • Email Management Software
  • Email Templates
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Management Software
  • Lead Qualification
  • Meeting Management
  • Multi-Channel Communication
  • Performance Management
  • Recommendations
  • Reminders
  • Reporting & Statistics
  • Sales Pipeline Management
  • Task Management Software
  • Third Party Integrations
  • Workflow Management Software

View full list of Inside Sales

  • API
  • Alerts/Notifications
  • Cataloging/Categorization
  • Chatbot Software
  • Collaboration Tools
  • Commenting/Notes
  • Content Library
  • Customizable Branding
  • Customizable Templates
  • Dashboard Software
  • Document Storage
  • Drag & Drop Editor
  • Email Alerts
  • Feedback Management
  • Full Text Search
  • Knowledge Management Software
  • Live Chat Software
  • Mobile Alerts
  • Mobile Interface
  • Multi-Language
  • Online Forums
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • Self Service Portal
  • Social Media Integration
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki

View full list of Knowledge Base

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • CRM Software
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Segmentation
  • Chat/Messaging
  • Contact Database
  • Contact Management Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Database Integration
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Multi-Campaign
  • Multi-Channel Marketing
  • Pipeline Management
  • Prospecting Tools
  • Real Time Notifications
  • Reporting & Statistics
  • Search/Filter
  • Social Media Integration
  • Template Management
  • Third Party Integrations
  • Visitor Tracking
  • Web Forms

View full list of Lead Generation

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Analytics
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Email Tracking Software
  • Forecasting
  • Interaction Tracking
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
  • Prospecting Tools
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  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Social Media Integration
  • Source Tracking
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Lead Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • For Mac Devices
  • Forecasting
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Management Software
  • Lead Qualification
  • Marketing Automation Software
  • Mobile Access
  • Opportunity Management
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third-Party Integration
  • Workflow Management Software

View full list of Mac CRM

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Barcode / Ticket Scanning
  • Bills of Material
  • Compliance Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Distribution Management
  • Document Management Software
  • ERP
  • Financial Management Software
  • Forecasting
  • Inventory Management Software
  • Inventory Tracking
  • MES
  • Maintenance Management Software
  • Material Requirements Planning
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Order Management Software
  • Planning Tools
  • Production Management
  • Production Scheduling Software
  • Production Tracking
  • Project Management Software
  • Projections
  • Purchase Order Management
  • Quality Control
  • Quality Management Software
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Safety Management Software
  • Sales Orders
  • Shipping Management
  • Supplier Management
  • Supply Chain Management Software
  • Third Party Integrations
  • Traceability
  • Warehouse Management Software
  • Work Order Management
  • Workflow Management Software

View full list of Manufacturing

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Campaign Management Software
  • Cataloging/Categorization
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
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  • FAQ
  • Forecasting
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  • Lead Capture Software
  • Lead Management Software
  • Live Chat Software
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  • Sales Forecasting Software
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  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management Software
  • XML / RSS

View full list of Online CRM

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Contact Database
  • Contact Management Software
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  • Customizable Scoring
  • Customizable Templates
  • Data Enrichment
  • Demographic / Firmographic Data
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
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  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
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  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Web Forms
  • Workflow Management Software

View full list of Predictive Lead Scoring

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Management
  • Alerts/Notifications
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  • Calendar Management
  • Campaign Management Software
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  • Customizable Templates
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  • Electronic Signature
  • Email Management Software
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  • Lead Nurturing Software
  • Listing Management
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  • Rental Property Management Software
  • Reporting & Statistics
  • Social Media Integration
  • Task Management Software
  • Template Management
  • Third Party Integrations
  • Transaction Management
  • Website Management
  • Workflow Management Software

View full list of Real Estate Agency

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • CRM Software
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  • Campaign Management Software
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  • Client/Property Matching
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Customer Database
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
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  • Interaction Tracking
  • Lead Capture Software
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  • Pipeline Management
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  • Segmentation
  • Social Media Integration
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Real Estate CRM

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Campaign Management Software
  • Collaboration Tools
  • Contact Database
  • Contact Management Software
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  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Fields
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  • Customizable Templates
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Templates
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  • For Sales Teams/Organizations
  • Goal Management
  • Lead Capture Software
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  • Lead Management Software
  • Lead Qualification
  • Meeting Management
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  • Proposal Management Software
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  • Sales Onboarding & Training
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Training Management
  • Workflow Management Software

View full list of Sales Enablement

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Call Management
  • Campaign Management Software
  • Channel Management Software
  • Commission Management
  • Contact Database
  • Contact Management Software
  • Contract/License Management
  • Customer Database
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Email Marketing Software
  • Email Templates
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  • Forecasting
  • Lead Capture Software
  • Lead Generation Software
  • Lead Management Software
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  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Proposal Generation
  • Real Time Data
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Sales Activity Management
  • Sales Automation
  • Sales Forecasting Software
  • Sales Reports
  • Sales Trend Analysis
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Workflow Management Software

View full list of Sales Force Automation

  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Budgeting/Forecasting
  • Business Process Control
  • CRM Software
  • Collaboration Tools
  • Competitive Analysis
  • Contact Database
  • Contact Management Software
  • Correlation Analysis
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
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Salesforce Sales Cloud Alternatives

More Salesforce Sales Cloud alternatives

Salesforce Sales Cloud Reviews

Read all 16,393 reviews

Average score

Overall
4.4
Ease of Use
3.9
Customer Service
4.1
Features
4.4
Value for Money
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Huw W.
Huw W.
Account Manager in Ireland
Verified LinkedIn User
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce CRM Review - Daily user

5 2 years ago

Comments: My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Pros:

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications. -Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity. -A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation. -Great search feature that allows for search across the entire CRM database.

Cons:

-Due to its high functionality and range of options it can be overbearing to use at times. -Requires internet connection which means there is occasional latency and is not accessible at all times. -Visually, it's not the most appealing tool that I've ever used. -Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Eric r B.
Eric r B.
Chief Product Officer in US
Verified LinkedIn User
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce is the best CRM if money is no issue and you customize it to your needs

5 7 months ago

Comments: SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.

Pros:

SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Cons:

The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

Gaurav K.
Project Manager in India
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great product but bad execution and implementation from implementation partner

5 2 months ago New

Comments: Overall we had an average experience, though It helped in managing our sales and account well but did dent our budget a little with lengthy implementation and sheer incapability of implementation partner

Pros:

Sales management features are good good tracing and notifications account management geolocation integration Integration with SAP User Community Easy to Use APIs

Cons:

Customer Service third party vendor implementation Overall Cost Switching cost Salesforce ecosystem has to be there to get better insights Customer reports , except Einstein

Sal T.
Consultant in US
Media Production
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Salesforce: Helps Improve Internal Communications/External Customer X

3.5 5 years ago

Pros:

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain. I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons:

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Verified Reviewer
Marketing in Spain
Verified LinkedIn User
E-Learning, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Un CRM completo pero muy complejo

5 4 months ago

Comments: Es un CRM que puede hacer casi cualquier cosa, pero que requiere de un equipo de desarrolladores para poder alcanzar su máximo nivel. Además, el soporte no es muy bueno, y en ocasiones, ofrece respuestas vanas y que no aplican a lo que se pregunta.

Pros:

El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio.

Cons:

Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo.