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What Is Microsoft 365?

Microsoft 365 - formerly known as Office 365 - is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located.

Who Uses Microsoft 365?

Cloud-based subscription service that brings together the tools by combining apps like Excel and Outlook with cloud services making people in large companies to create and share from any device.

Microsoft 365 Software - Office 365 Microsoft Word
Microsoft 365 Software - Office 365 Microsft Excel
Microsoft 365 Software - Office 365 Powerpoint
Microsoft 365 Software - Office 365 Skype
Microsoft 365 Software - Office 365 Outlook

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Reviews of Microsoft 365

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.3
Features
4.6
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Manuel
Manuel
CISO in Spain
Verified LinkedIn User
Computer & Network Security, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good enough overall, but expensive and complicated management

4.0 10 months ago

Comments: Improving the search feature would indeed be a significant enhancement. For administrators, maintaining an orderly structure with clear and stable admin panels is crucial. It streamlines their tasks and ensures efficient management.

Pros:

The tool’s integration with data and information management is excellent. As a leader, it’s easy to use because you’ve been using it for many, many years, and everyone else uses it too.

Cons:

For administrators, it’s a nightmare. Every month, M365 developers change dashboards and configuration panel, names and locations. It’s common to find two versions (old and new) with different features, options, names, and locations.

Edmund
Infrastructure Engineer in UK
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Brilliant tool for a modern business

5.0 last month New

Comments: We are utterly depending on 365 for our School to run.

Pros:

Microsoft 365 is in every aspect of our systems and has a comprehensive package of defensive technologies to keep us safe.

Cons:

The licensing can be very complicated and sometimes the documentation from Microsoft does not keep up with their fast pace enviroment.

Marni
VP OF BUSINESS DEVELOPMENT in US
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

TERRIBLE CUSTOMER SERVICE....OR LACK THERE OF!

1.0 3 weeks ago New

Comments: TERRIBLE. I CAN NOT EVEN DISCUSS MY SUBSCRIPTION OR WHO IS USING IT. TERRIBLE CUSTOMER SERVICE.

Pros:

EASY TO NAVIGATE THE PROGRAM, BUT I HOPE YOU NEVER NEED CUSTOMER SERVICE

Cons:

I HAVE TRIED EVERYTHING TO GET A LIVE PERSON TO DISCUSS MY LICENSES AND WHO IS ON THEM AND NO LUCK. THEY HAVE A LINK THAT TAKES YOU TO ADDING NEW LICENSES OR YOU IT HANGS UP ON YOU IF YOU ASK FOR A LIVE PERSON. FRUSTRATING!

Aaron
CEO in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unquestionably the best business productivity suite out there

5.0 3 months ago

Pros:

Hands down Microsoft 365 is THE BEST business productivity suite on the market. Incredible array of functionality and integrations that can be customized for literally any size business in any sector. The core products (Sharepoint, Outlook, Teams, Word, Excel) work seamlessly with an ever growing list of very useful add ons (Forms, Lists, Loop, etc.).

Cons:

Because there is so much to the suite, it is hard to keep up with all the available offerings as new products have a learning curve period. Microsoft also rolls out a lot of updates, and sometimes they do something you don't like that can be hard to undo. But usually it is for the best eventually. Having a strong IT support team is critical for complex organizations.

Brittany
Desktop Support Technician in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft 365 Melds Multipurpose Masterpieces

5.0 4 weeks ago New

Comments: Overall, Microsoft 365 has significantly positively impacted my job performance. I am able to sign into any device I need to and work on the same material.

Pros:

Microsoft 365 has helped me manage my work seamlessly over multiple different devices. I love that I can sign into a personal account as well as a business account in the same application.

Cons:

Microsoft 365 updates are painful, however, the reason is understandable, I applaud Microsoft for upping their game in recent years and focusing on security risks.