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Barracuda Email Security Gateway

Barracuda Email Security Gateway

What Is Barracuda Email Security Gateway?

Cloud-based solution that enables businesses to manage email security with threat, spam, virus, and spooling protection.

Who Uses Barracuda Email Security Gateway?

Email security solution for businesses of all sizes that helps with features such as DoS attack protection, spam and virus filtering, data encryption, centralization, and more.

Barracuda Email Security Gateway Software - Email Security Gateway
Barracuda Email Security Gateway Software - Email Security Gateway
Barracuda Email Security Gateway Software - Email Security Gateway

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Reviews of Barracuda Email Security Gateway

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.4
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in US
Verified LinkedIn User
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great way to get a better control of your email

5.0 6 years ago

Comments: Much lighter load on my MS Exchange server, full control of all the incoming correspondence.

Pros:

Set it and forget it solution for your email that will help you to significantly reduce amount of unwanted correspondence. Fully automated platform, automatic updates, self learning mechanism. Outstanding customer service and technical support, when you need them. One day I needed an urgent replacement of the unit, because mine broke. Replacement unit arrived in less than 24 hours! In addition, if you host your email in-house (MS Exchange for example), it will significanlty decrease load on your server, blocking all the unwanted messages BEFORE they his your mail server. Administration is very simple and flexible. You can create custom rules in addition to the automated scanning of inbound correspondence.

Cons:

While automatic updates are convenient, there were a couple of instances, when the updates were corrupted, resulting in blocking all of my mail. Gladly, Barracuda technical support is always there for you, as I have mentioned. They were able to correct the problem within a couple of hours each time this happened.

Brian
Assistant Utilities Director in US
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Robust spam, virus, and phishing filtering appliance with a lot of options

5.0 3 years ago

Comments: Our overall experience has been excellent, and we have been using the product for over a decade. During this time, we have upgraded to the newest Barracuda ESG each time the platform has come up for review. Our experiences with their support team have been minimal, but excellent each time support has been needed. Their user forum has also been helpful when looking to configure rules to address ongoing campaigns, or with basic configuration questions. Firmware updates over the years have kept the platform up to date with new options and user tools.

Pros:

Once fully configured, the platform is very reliable, resulting in few false-positives and blocking nearly all spam. The administrator interface is easy to use and allows for numerous ways to detect spam, with a lot of configurability. The user interface is easy to use, either through the web interface or the Outlook add-in. The hardware appliance and firmware is rock solid, requiring almost no ongoing maintenance except periodic updates.

Cons:

The mail log view can be cumbersome when trying to analyze large numbers of incoming emails, and the log filtering cannot always be set to find precisely what you're looking for, particularly due to the lack of filtering/wildcard options. When it comes to spam detection, all rules are universal, so you can't apply just some rules to a subset of emails (such as based on user/sender/sending server), which for us sometimes results in false-positive blocking. Barracuda's live definition updating has been quick to respond to new spam campaigns and threats, which results in virtually no spam, virus, or phishing emails ever reaching our users.

Russell
IT Associate in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It may be time to look for a replacement product - sorry Barracuda.

3.0 7 months ago

Pros:

Email filtering catches a good amount of spam/phishing email. Quarantine is helpful for ensuring our users can see what questionable emails may need to be let through or blocked.

Cons:

Recently the product has been systematically allowing more and more spam to get through - sending in reports and providing feedback seems to have no effect. Certain aspects of the product just will not work right no matter how we configure them.

Alissa
Sales in US
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best in class

5.0 2 years ago

Comments: My experience with barracuda email security Gateway has been nothing but positive

Pros:

We spent a lot of time evaluating what service we wanted to use and we chose barracuda because it is one of the most reputable and best software titles on the market. We were highly pleased with the services which is why we are loyal customers now.

Cons:

I don’t have a lot that I can say negatively about the software overall it’s very easy to use and we really appreciate the work they put into the product

Usman
Usman
Director IT in Canada
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Barracuda Good Tool but User interface is outdated

4.0 2 years ago

Comments: Overall it is a good tool and has helped in controlling spam mails. Also. O365 component is valuable.

Pros:

Barracuda is good SEG. Able to filter more than 70-80% spam mails. Full Email log is available for 30 days. Support is responsive however, diagnosing and troubleshooting skills are average

Cons:

User interface is outdated. Lack new Look and Feel. Policy management process is manual. API integration is challenging. Also, logs older than 30days can be challenging, if an issue investigation is logs are required for more than 30 days. Had also experienced of email blocking by many sites because MX record matching issue.