--- description: Get detailed information about HelpSpot usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpSpot Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [HelpSpot](/software/53431/helpspot) # HelpSpot Canonical: https://www.capterra.co.il/software/53431/helpspot Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/53431/helpspot?page=2) > Efficient \& effective help desk software that helps you never lose track of a customer's email again. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpSpot? Help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, reporting, ticket management, API \& Zapier support, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: UserScape Software - **Location**: Poughkeepsie, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$699.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Alerts/Escalation - Automated Routing - Call Center Management - Collaboration Tools - Inbox Management - Knowledge Base Management - Macros/Templated Responses - Prioritization - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Workflow Management Software ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Great basic ticketing system" — 5.0/5 > **Katie** | *15 October 2024* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, does exactly what we need- simple helpdesk ticket software. Easy to assign tickets to techs and easy to look back through old tickets. Also has a 'wiki' function that works well > > **Cons**: I can't think of any negatives with helpspot. > > Overall easy to set up, easy to use, does exactly what we needed which was an easy to use ticket system ----- ### "Good feature set for the price" — 4.0/5 > **Anthony** | *25 July 2019* | Aviation & Aerospace | Recommendation rating: 7.0/10 > > **Pros**: Allows users to submit tickets via web portal or email, can then forward notification to entire team. Pricing at our user count is very competitive > > **Cons**: Seems to lack certain customization. Seems to have internal errors on semi-regular basis, on the average of every few months. ----- ### "Helpspot keeps improving with each release." — 4.0/5 > **Brian** | *13 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: I like that usability from a tech perspective is fairly good. We have been able to pare back some customization as the software improves and no longer requires certain workarounds. > > **Cons**: I feel as though there are better more fully featured alternatives available today. I think we could maybe use more integrations with systems we already have in place. > > Helpspot has been a mainstay in our support stack for many years. It performs about how we expect it to. ----- ### "Help Spot Is Our Choice For Us And Our Clients" — 5.0/5 > **Jeff** | *9 March 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: HelpSpot is simple to setup and use and provide just the right amount of out of the box power. > > **Cons**: I think more customization in reporting would be beneficial. > > I've been a HelpSpot user for over 12 years now. I personally never recommend anything else. ----- ### "Great and simple ticketing software." — 5.0/5 > **Andrey** | *8 March 2023* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Ease of use. Simple and no nonsense program. > > **Cons**: The details within all the settings could get a little too complex for the everyday use. > > Overall, HelpSpot is a great foray into the ticketing and issue tracking world. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/53431/helpspot?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/53431/helpspot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Structured Data