18 years helping Israeli businesses
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UKG Pro
What Is UKG Pro?
Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.
Who Uses UKG Pro?
Purpose-driven organizations seeking HR, global payroll, and workforce management solutions that bring operations and culture together.
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Reviews of UKG Pro
Effective payroll and benefits tool
Comments: The transition from a paper-based approach has been revolutionary for our company. The most important advantage is that it allows our managers to see all of their employees' records in one place, make edits, view their timesheets in one place, and generate reports.
Pros:
It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance.
Cons:
The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team.
Making the complex simple
Comments: Overall, the experience has been favorable. It's ability to integrate with other systems has been the most beneficial.
Pros:
The integration with UKG Pro Learning and ability to navigate on a mobile device easily.
Cons:
When you using it for "shift" changes there are many barriers.
UKG Pro Review
Comments: It’s very user friendly but sometimes glitches and doesn’t load. I have to constantly put in notes for my timesheet.
Pros:
Easy to see your pay, the categories of pay, and deductions for taxes.
Cons:
When going to clock in, it sometimes glitches.
Alternatives Considered:
Sold a dream, delivered nothing but problems
Comments: The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.
Pros:
UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.
Cons:
You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.
Shivani’s UKG review
Pros:
Reporting and analytics, employee records and BI
Cons:
Timekeeping and support team. Future terms
