ShipRush

Great Web Software for Company's using multiple shipping methods

Pros:

I love that ShipRush integrates all my UPS FedEX and USPS packages and tracking info into one single portal. I can easily search out tracking numbers using words like company name or reference numbers instead of having to sift through documents and emails. It makes tracking orders while customers are on the phone so fast and simple.

Shiprush is great!

Pros:

Easy to use interface allows for smooth shipping each day

Cons:

There were some initial issues with setting up shipping accounts for carriers but nothing that was a major concern.

Descartes has just destroyed Shiprush.

Comments: We have used this software for many years for our postage but some brainiac at Descartes decided to be greedy and add a .20c fee for First Class Package labels. I'm pretty sure they're going to start hemorrhaging customers left and right, or at least customers who ship a lot of items like ourselves.It's unfortunate because they added the fee out of nowhere right in our busiest time of year costing us thousands in extra cost. We've moved on to other shipping software who aren't going to rip us off.

Pros:

The software overall is probably the easiest to use of all the ecommerce shipping platforms. The automation of shipments allows for quick shipping of orders. There have been problems along the way with freezing, lagging, outages, and messed up print batches over the years but for the most part it's good.

Cons:

Descartes just implemented a .20c label charge for all USPS First Class shipments. So, if you ship 100 orders per day, it's now costing you an additional $20 per day or $600 per month!! on top of the $29.99 or subscription fee. That's a massive increase in cost for companies shipping hundreds of orders per day.

Simple shipping

Comments: So far it has been a good experience with ShipRush. Most things are easy enough to figure out without help from support.

Pros:

Easy connection to Shopify. Also, priced very well compared to competitors.

Cons:

Occasionally need to refresh the web page because it seems to slow down over time.

If you use Netsuite, you need ShipRush!

Comments: My company has used three other shipping platforms over the past few years and ShipRush wins hands down! We were able to integrate ShipRush into Netsuite in less than 10min and start shipping the same day. Easy to setup and super fast order processing.

Pros:

I love how easy ShipRush integrates with Netsuite.

Cons:

It would be great if there were built in shipping reports that could identify carrier failures and late shipments.

ShipRush Review from Dope Concepts

Pros:

Free platform. Easy to navigate after a bit of training.

Cons:

UI is a bit bulky, but probably because it does so much.

ShipRush Usage Review

Pros:

Simple layout making it easy to use and navigate

Cons:

Tends to slow down and needs constant refreshing after consistent shipping

Completely changed our small business

Comments: Amazing. Integration with our QBO software was simple. Order errors were gone. Tracking backfill information to QBO is done automatically. Shiprush is like having a shipping manager on staff.

Pros:

Too many to list really. Integration, support, web-based platform. If you use Quickbooks Online and need fulfillment this is the best software we have ever found. This completely changed our business. Access to the UPS DAP program has increased our bottom line profit and top line revenue. We left FedEx for this reason. From a management perspective, Shiprush improved employee efficiency and work environment. Shipping became an easy task for anyone our facility. No longer was there a training curve or employee who could not ship. Can not say enough about Shiprush.

Cons:

None that I have found yet. When ever their is a tech issue, the support chat team is always there with help and solutions.

Great shipping software

Comments: Very positive! We have been using Ship Rush for a few years now and plan to keep doing so!

Pros:

It works well with both WooCommerce and Shopify. It really helps with efficiency while processing orders.

Cons:

The UI isn't the most intuitive and this affects the learning curve when using Ship Rush.

Great Program

Comments: It's been good, works great with eBay, and woo commerce store.

Pros:

Easy to use. no problem, great customer serves.

Cons:

It's all good, no problems. I had no issues, easy to use.

Great Product Easy to use

Comments: Great. [sensitive content hidden] was helpful in getting us set up. Its very easy to use once you learn where everything is.

Pros:

works great with quickbooks easy to use makes it easy to track invoice shipping status on one format

Cons:

The print in the window is small. Sometimes it loads blank orders not connected to anything in quickbooks.

Good shipping tool

Comments: overall, I am pleased with ShipRush. Very easy to use

Pros:

Ease of use. Easy access to tracking information. The system updates when the shipment has been delivered. Let's you know if an Invoice has been paid and is ready to ship.

Cons:

Cannot create multiple return labels for the same customer simultaneously. We have a rental program, and we ship several boxes of equipment to a customer that we provide return labels for, and we have to do all the labels for the return individually

Very helpful, mainly stable, very expandable for any needs

Comments: ShipRush has been very useful. The support team has been friendly and not condescending. The software (web interface) seems very stable and has been very useful. In fact our shipping department revolves around ShipRush now. One ring to rule them all.

Pros:

Our decision to use ShipRush was based on the fact that it allowed the easiest use when not tied to a web store or other database and because it allowed, with our representative's approval, UPS negotiated pricing to be shown. We needed a software that would handle shipper pricing amalgamation and would allow us to just put in an address and print a label. It has lots of other features, but did not penalize people for just needing the basics. We sometimes use the fancier features, but ShipRush helped make our daily grind much easier. If we end up needing to integrate into a web store database, we know we can always grow.

Cons:

Most of the features are very nice although the label printing has a tendency to break. It uses a web print interface which resides in the tray on Windows and somehow pulls labels from the web and sends them to our local printer instead of simply printing to our locally attached printer. This gives the option to print to any printer within your organization but it is not always stable. It would be nice if the software had the choice to connect to the local printer OR use the web print option. The only feature we have really fretted over is the print module, the other issues have mainly been connectivity during the holiday season - and at least half of that is not ShipRush but the shippers themselves having overloaded servers.

Why Ship Rush Matters

Comments: Excellent

Pros:

Simplicity and ease in installation. I contacted Ship Rush and was up and running in no time.

Cons:

Cannot think of anything other than when they switch carrier programs around internally, sometimes I wind up getting double charged. (Des Cartes charges mirroring Ship Rush charges and a few years back, there was another company that you used, maybe Endicia).

Ecommerce Shipping

Comments: The estimated times of delivery are incorrect once I ship. It s actually telling me the delivery time will be the PRIOR month (strange). I also find when putting in the sizes of my box (i.e., 18x10x8) - the "0" is not being recognized as a "10" - so I have to change it to an "11". Ship rush thinks I am putting in 18x1x8 (which gives me the incorrect price). I also use ShipWorks for international packages because it only prints out ONE shipping label instead of 4!

Pros:

EASY to use, EASY to navigate, customer support typically is able to answer all my questions. They are knowledgeable.

Cons:

When you call for support, I have to wait bc of the WEST COAST time.

Shiprush...and they mean it

Pros:

We have been using Shiprush for the last two years, and it has truly made my daily shipping so much more organized and convenient. It shows all the orders for shipping, lets me chose how I want to ship, notifies the customer of the tracking information, and allows me to track their order with ease. Voiding an order is simple...everything is simple with this software. If I have any questions, all I have to do is contact them and within minutes I have the answers and I'm right back to work without skipping a beat.

Cons:

Their are times when I print out labels at 5:00pm that will be shipping out the next day, and they won't appear on a USPS scan sheet or my Shiprush report for the next day. I'm sure there is an easy fix for this but I just haven't figured it out yet : )

We love shiprush!

Comments: We love the ability to quickly filter out our daily shipments and have our shipping team rate shop the best possible rates.

Pros:

We love the ease of rate shopping for this software.

Cons:

Sometimes the software is down but usually not for long.

Worked well for my ecommerce business

Comments: Great, I still use them.

Pros:

I like how it took the orders from Amazon and PayPal and put all the relevant info into the correct spot so I didn't have to type anything. Then I had preset packages saved so shipping something was a couple of clicks.

Cons:

The "copy the tracking to clipboard" feature didn't work all of the time.

Great for small to mid sized business

Comments: Automation was a big improvement for us, speed is great and customer support has been perfect so far.

Pros:

Integration was very easy and after spending some time and getting to know the capabilities, we've created a multitude of rules that automate our shipping and remove 99% of the human input for certain tasks (box selection, address check, service selection etc).

Cons:

I would like to see UX changes, for example "ship" button on the order should be much bigger, ability to rearrange options on the right hand side, overall look can be a tad more user friendly for basic users

Amazing Software For ALL companies

Comments: Over my experience has been amazing! I love how easy it is to send return labels and print out outbound labels. Also love the fact I can clone labels and don't have to enter all information again

Pros:

What I like most about this software is the ability to allow multiple users to access the portal at the same time, along with the ability to track returns for customer which allows our company to process refunds in a timely matter.

Cons:

I don't have anything I like least about this software but if I had to be picky id say the fact that we are not able to customize the email being sent to customers from Quantum View.

Great program when it’s working.

Comments: I’m on the fence with the software because when it’s working it’s awesome but because of the cloud issues It’s frustrating and wish we could use it offline but they insist on their web based application.

Pros:

When it’s working properly it’s a great package. You can find which carrier has the best prices, easy to upload spreadsheets with data and most of the time support is helpful.

Cons:

We have been using ST for about 8 years. When working, works well. We have a lot of problems with their “cloud” and printing and when it detached itself from your network it creates a lot of havoc. Once it does it takes 15-30 minutes to get it back online so this is time you have to pay employees needlessly. Customer support has gotten a little better than a couple years ago. We went through a time that trying to reach support was impossible and when you did, they were very rude but this past year it has improved tremendously.

ShipRush allows anyone, even without prior experience to ship an item the smartest way possible.

Comments: I have taken employees with NO shipping experience, and they can choose the right option every time. It allows our shipping accounts to stay on the rails in terms of spending.

Pros:

Using ShipRush, we've almost completely removed the issues of Human Error when it comes to shipping to an address. It works hand in hand with many interfaces, as well as using "copy-paste" feature to eliminate wrong addresses. If a customer gives you "123 main street" you will ship to "123 main street". You literally don't need to type anything, so the address is correct every time to match what the customer enters!

Cons:

Once in a blue moon the USPS feature tends to go offline, and there is nothing you can do about it other then ship UPS or FEDEX just to get your items out.

The way to Shiprush

Comments: My shipments are fully integrated with my webstore!

Pros:

Eas of use, easy to print labels and keep my shipments and orders organized

Cons:

I have to drill down in to the side menu to add postage funds. This should be a top line function and doesn’t need all the different screens when adding postage

Great to use with HikaShop!

Pros:

I was a bit worried about implementing this with HikaShop, but when I ran into issues, the Support team resolved them quickly, and I was easily creating shipping labels which automatically updated the status of my orders to shipped!

Cons:

Having to sign in over and over. When I first started using it, it would leave me logged in, but I do understand this is a safety feature now. I just wish it wouldn't sign me out after a short period of time. For instance, just let me stay signed in for 3-4 hours.

Shiprush is a lifeline

Comments: Shipping our product in a timely fashion can be tricky. With Shiprush, it smooths out the rough edges and let's my team focus on other issues in the business

Pros:

It's easy to use, and trouble shooting is a breeze with 24/7 customer service a call away

Cons:

Integration with our software is fair and could use a bit of work. Not reading existing emails brought over from our software to navigate expectations of notices on delivery and shipping to the customer base