15 years helping Israeli businesses
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What Is Mindbody?

Mindbody’s all-in-one software has everything you need to seamlessly manage your business end-to-end and grow your revenue. From booking and scheduling to client and staff management, automated marketing and in-depth reporting to integrated payments and lead management, Mindbody helps you thrive. Plus, Mindbody offers innovation you can’t get elsewhere, including an AI front desk, as well as 700+ partner solutions, open API, and an exclusive network of new clients.

Who Uses Mindbody?

Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.

Mindbody Software - Handle all your payments in a single location. Simplify your admin and reporting processes by sending every transaction through one powerful, integrated payments system. Accept cards and store payment details in the software.
Mindbody Software - With client profiles, your staff can quickly pull up customer preferences and payment details. Plus, check-in is seamless with automatically sent forms and waivers that collect details and signatures pre-visit.
Mindbody Software - The Client Acquisition dashboard gives you a snapshot of your sales and client activity and lets you manage your promoted offers. Figures are updated daily, so your information is as accurate as possible.
Mindbody Software - Create a schedule and put it on your website, branded app, and other channels where clients can find and book your services. You can manage it from one screen and it updates instantly with every booking.
Mindbody Software - Make your brand accessible 24/7 and improve your client connection with a branded mobile app. Allow your customers to easily manage their schedules from their phones in real time, from wherever they are, whenever they like.

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Reviews of Mindbody

Average score

Overall
4.0
Ease of Use
3.9
Customer Service
3.8
Features
4.0
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Garrett
Garrett
CIO in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Learn It and Use It

5.0 4 years ago

Pros:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons:

the old design structure of the base platform could use some updates, which they are aware of

Jose
Personal trainer in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Membership management software

4.0 10 months ago

Comments: Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.

Pros:

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Cons:

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

Michelle
Licensed Massage Therapist in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Great for a larger company

5.0 4 weeks ago New

Comments: Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.

Pros:

Booking was easy after the initial set up was figured out.

Cons:

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Rafaela
Business Owner - Director in Australia
Cosmetics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A Warning about Mindbody's Services

1.0 3 weeks ago New

Comments: A Disastrous Experience with Mindbody. I strongly caution against engaging with Mindbody for your business needs.

Pros:

I strongly caution against engaging with Mindbody for your business needs. The support provided by this company is shockingly inadequate and will leave you stranded when you need assistance the most. When seeking software solutions for your company, robust and reliable support is crucial – an aspect that Mindbody sorely lacks. The system itself is plagued with numerous flaws that will inevitably disrupt your day-to-day operations. Any initial support you receive during the demo or sales phase is misleading, as it rapidly deteriorates once you've committed to their services. Mindbody's choice to hire overseas support staff results in poor communication and a distinct lack of understanding of their own system. Attempting to obtain assistance becomes a frustrating endeavor. The overseas support team often puts you on hold while they familiarize themselves with the system's issues before attempting to provide an explanation. Presently, the company fails to provide adequate training and support for the team responsible for assisting you, leaving them seemingly lost. Attempts to escalate the issue and speak with someone senior go unanswered, leaving customers waiting for hours. Unfortunately, after committing to an annual contract, you'll realize that you've invested considerable time and energy in inputting all your data into a system that proves to be unreliable. Transitioning to an alternative software solution and retraining your team becomes a daunting task, consuming a significant amount of time and effort. As a busy entrepreneur, I find it impractical to dedicate the time needed to decipher the convoluted information on their website or endure the lackluster customer service. I strongly advise exploring alternative options for your business software needs, as Mindbody may prove to be more trouble than it's worth.

Cons:

I strongly caution against engaging with Mindbody for your business needs.

Verified Reviewer
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Mindbody delivers for music school

4.0 4 months ago

Pros:

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

Cons:

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.