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What Is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

SurveyMonkey Software - SurveyMonkey survey responses
SurveyMonkey Software - SurveyMonkey analyze results
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SurveyMonkey Software - SurveyMonkey survey builder

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Reviews of SurveyMonkey

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ömer Faruk
Ömer Faruk
Branch Manager in Türkiye
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

If you report to multiple people Dashboard feature is a must have solution.

5.0 2 years ago

Comments: We have been using software for the last 7 months. Due to the nature of our field of expertise, stakeholder involvement has a major role in policy-making processes in higher education management. To be able to organise all surveys and polls in a single platform and to be able to report from multiple surveys in simple but effective dashboards is the selling point of Surveymonkey. As we design and implement surveys for our activities like online trainings or meetings, Surveymonkey helps us create different dashboards for the moderators to see their specific feedback without any hassle. We started implementing some quizzes to the system recently, and feedback from the test takers is very good.

Pros:

Surveymonkey all in one survey tool for small enterprises and institutions. Reporting tools is unique among their alternatives. The ability to create custom dashboards for different users or managers is one of the key selling points of the software. You can create quick dashboards in minutes with the specific filtered points of the survey showing only desired parts of your survey. The best part of the dashboard is they are live and updated as survey takers take the survey. As some high-level staff may require instant reports, PDF and PPT reporting is a very effective and quick way to feed that kind of need.

Cons:

Branding tools need to be improved. The ability to install your own fonts would be a great add-on. Accounts are accessible through two concurrent PCs. It is sometimes a nuisance to access the system from a new PC. Exam features are quite limited. Exam reporting and dashboard features must be added.

Adeena
Marketing assistant in US
Graphic Design Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

User friendly

5.0 last month New

Pros:

Easy to use. Used to gather customer data

Cons:

Nothing! It’s great to use and I recommend

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unsure Who To Blame ...

3.0 3 years ago

Comments: The idea behind digital survey taking is incredible, tech does soooo much for the modern world, but when it comes to surveying, marketing, or attempting to do any type of consumer data collection for means of attaining any type of accurate analysis, I dont know if we will ever have a model for selecting candidates that actually benefits and represents a person or company in the totality which we are seeking. The human psyche is astronomical, our decision making process is based on so many different factors that often contradict, none the less its still right, and sometimes wrong. In saying that, the ease of use is incredible, implementation and all things office & "paperwork" are a breeze, however I don't know if it would have been worth it financially to keep it around. Also the time it takes our staff to sort through the data and try to create a system for receiving more accurate results based on the information we seek is outstanding. Most people do not have the time that it takes to complete an in depth questionnaire without some sort of compensation. It will take a while to create a system that returns the results we seek, and that is assuming the survey taker is HONEST!!! Truly incredible. A huge task if you use the software for anything other than entertainment.

Pros:

Ease of use, functionality for simple tasks or very basic data collection. Price. Easy to understand dashboard, mostly user friendly.

Cons:

Results were not quite what we were seeking, and it wasn't until we used the software on our own did we find out the complexity behind receiving accurate data. We were being phased out when we shouldn't have been and took some time to figure out that maybe the problem lies behind what we are geared towards, the data we seek, and the problems we try to solve for people. Data collection dependent on societies psyche or judgement forming depends on so much, mostly their ideas and experiences in their reality, which may be wildly different than others, based on the same or different factors. So long story short our results were not what we were seeking and its extremely time consuming creating a model for accurate questioning.

Giorgi
Visiting lecturer in Georgia
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Survey monkey generates perfect report

5.0 4 months ago

Comments: My overall experience with SurveyMonkey has been positive. The platform's user-friendly interface and versatile features simplified survey creation. Robust analytics provided valuable insights, and responsive customer support enhanced the overall satisfaction of using the platform.

Pros:

I appreciate SurveyMonkey for its user-friendly interface, versatile survey creation tools, robust analytics features, and responsive customer support, making the survey process efficient and insightful.

Cons:

Has many limitations in SurveyMonkey's free plan, such as restricted access to advanced features

Lamia
Lamia
Managing Director in UK
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good functionality

4.0 2 weeks ago New

Comments: Generally good, especially ease of use. But I feel they miss a trick by limiting the free trial with no data exports

Pros:

I like the usability and functions, and the ease of use is excellent

Cons:

The free trial doesn't allow data export