--- description: Get detailed information about DialedIn CCaaS usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DialedIn CCaaS Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [DialedIn CCaaS](/software/29589/callcenternow) # DialedIn CCaaS Canonical: https://www.capterra.co.il/software/29589/callcenternow Page: 1 / 14\ Next: [Next page](https://www.capterra.co.il/software/29589/callcenternow?page=2) > Cloud-based CCaaS platform with advanced dialing, smart routing, CRM integration, real-time analytics, and seamless scalability. > > Verdict: Rated **4.8/5** by 324 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DialedIn CCaaS? DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 324 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $89 per user per month Professionals: $139 per user per month Enterprise : $169 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Tracking Software - Call Transfer - Caller ID - Campaign Management Software - Chatbot Software - Computer Telephony Integration - Contact Management Software - Customizable Reports - Dashboard Software - IVR - Inbound Call Center - Interaction Tracking - Lead Management Software - List Management - Multi-Channel Communication - Outbound Call Center - PBX - Performance Management - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Mail - Workforce Management Software ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.il/directory/30597/predictive-dialer/software) - [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software) - [Inside Sales Software](https://www.capterra.co.il/directory/30680/inside-sales/software) - [Auto Dialer Software](https://www.capterra.co.il/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.capterra.co.il/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [Readymode](https://www.capterra.co.il/software/136728/Readymode) — 4.6/5 (142 reviews) 5. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (916 reviews) ## Reviews ### "All Call Centers Need DialedIn" — 5.0/5 > **Mary Ellen** | *13 August 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time. > > **Cons**: I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn. > > I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn. ----- ### "Solid System With Room To Improve" — 5.0/5 > **Jennifer** | *14 May 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity. > > **Cons**: Here’s a strong, clean answer you can give for “What did you like least about DialedIn CCaaS?” — written the way a real agent or supervisor would say it, and grounded in how the system actually behaves. --- What I liked least about DialedIn CCaaS \> The thing I liked least about DialedIn is how inconsistent the pacing can feel across different campaigns. \> Some campaigns fly, others crawl, and as an agent you don’t always get clear visibility into why the dialer is running slow. When the pacing drops, it hurts SLA, talk time, and overall productivity, and it can feel like you’re just sitting there waiting on the system instead of actually working. > > Overall, DialedIn CCaaS is efficient and easy to work with. It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow. The only downside is that pacing can be inconsistent at times, which affects productivity. ----- ### "Former employer" — 3.0/5 > **Tatijana** | *14 May 2026* | Wholesale | Recommendation rating: 2.0/10 > > **Pros**: How fast the calls come in on other dialers they are a bit so slow but this one is just right could use a few tinks but other that it's good to go > > **Cons**: Sometimes you can't hear when a call comes in so you get very frustrated and even though you can see the numbers at the bottom don't mean you know your in a call > > Overall nothing bad to say really it could use a bit of adjustments just like everything else needs a little kick to it ----- ### "Best dialer" — 5.0/5 > **Jeremy** | *5 March 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: How consistent and reliable it is. Calls come in automatically. Barely any dead airs. I would recommend. > > **Cons**: Sometimes dispos glitch, the call back sometimes doesnt work. Sometimes i have to uninstall and run a .cmd file to be able to reset it. > > Its the best dialer i have used. I used convoso and tld. But chase just beats them. Smooth realiable and consistent ----- ### "Good job if someone is looking for quick money" — 5.0/5 > **Koa** | *5 May 2026* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: The layout is easy and quick to learn . Very simple for someone who is not that good with computers or technology > > **Cons**: Could improve on available, busy and sign out . No mute button at all. You can sign out your account on accident . > > Decent . It’s not a bad experience. It could’ve been better in my eyes. The training could use improvement ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.il/software/29589/callcenternow?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/29589/callcenternow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data