15 years helping Israeli businesses
choose better software

Point of Rental Software

Point of Rental Software

What Is Point of Rental Software?

Since 1982, we've been providing rental software that takes businesses to new heights. Our award-winning products are designed to handle your company's needs, no matter your size, industry, location, or growth goals. What we're best known for, however, is our customer support: with 700+ years of behind-the-counter industry experience, we know where you're coming from. Now, let's get you where you want to be.

Who Uses Point of Rental Software?

Rental leaders in any (non-real estate) industry wanting to rest easy knowing they have 700+ years of rental knowledge supporting them and software that is constantly ahead of its peers in innovation.

Point of Rental Software Software - Elite's Dashboards give quick insight into the information any manager or staff member needs to know.
Point of Rental Software Software - Sales team need to map out site visits? Make planning easy with Elite's CRM.
Point of Rental Software Software - Syrinx's Driver Scheduler helps you manage your deliveries and collections.
Point of Rental Software Software - Essentials' Workbench also shows you what's happening (and what's about to happen) at your business.

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Reviews of Point of Rental Software

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.2
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nazli
Nazli
Senior Account Executive in US
Verified LinkedIn User
Events Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

My Point of Rental Software story

5.0 6 years ago

Comments: I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros:

Windows based Support team Ease of use Integrated website

Cons:

Still working out the French translation

Point of Rental Software Response

6 years ago

Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)

Paul
Managing Director in UK
Construction Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Overall a good product but better customer support / liaison could be given

5.0 last year

Comments: Once the install was completed, the product is user friendly and easy to use. Any issues directed to the helpdesk are usually solved in a timely manner

Pros:

Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great.

Cons:

Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.

Point of Rental Software Response

last year

Hey Paul, we're glad Syrinx is working out great for you! I'll let our team know about your concern regarding having an account manager and we'll try to get that issue rectified as soon as possible. Can you email me so I make sure you're the right Paul G.? -Brian

David
General Manager in US
Construction Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

This software is massively over priced and is not cut out for fence rentals.

1.0 6 years ago

Comments: There were no benefits whatsoever

Pros:

The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.

Cons:

Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.

Point of Rental Software Response

6 years ago

David, I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago. We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through? We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances.

Todd
President in US
Machinery, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great software with lots of innvovation but lacks some customization and support

4.0 last year

Comments: POR is the main component in our business and without it we cannot conduct our operations. We have been with the system for over 20 years, seen lots of innovative features, and every version keeps getting better and better. Need more support on their staff and implementations are not smooth but its a great product.

Pros:

Integrations, ease of use, many features, constantly evolving

Cons:

Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure.

Point of Rental Software Response

last year

Todd, we're glad you're still enjoying the software after all these years! Regarding your support issues, I'd like to hear more, if you have the time. Can you email me back with some contact info (all I get from Capterra is a first name/last initial combo) and I'll have our SVP of Customer Experience reach out to you? -Brian

Angela
Sales Consultant and Marketing Director in US
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

POR is much easier to use than Party Track!

4.0 last year

Comments: We have had some glitches lately that have impacted our business - mostly from credit card issues. Most of the issues prior to that have been easy to fix and your representatives are always pleasant.

Pros:

I love that it is an easy system to use. I have used Party Track before and I love POR way more!

Cons:

I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen!

Point of Rental Software Response

last year

Hey Angela, we're glad you're enjoying Point of Rental! We're sorry about the recent CC issues; while it wasn't us creating 'em, we hope our team was able to resolve those quickly enough and that you're all set for the future. =) -Brian