Horizon

Home Inspection Report Writing Software

Pros:

Horizon has a clean interface, is intuitive, has little/no learning curve and produces good looking reports. It is also quite customizable but not in an overwhelming way that some other programs offer.

Cons:

The inability to format text (bold, italic, colour, etc.) is frustrating at times and terrible page breaks which make some reports look a bit odd.

Unique in My Area

Comments: There was a month or so when the desktop Offline version wasn't working and it took several calls to Support to get it going again.

Pros:

I started using Horizon about 7 years ago. It took a few reports to get the hang of it, Like any others.What i like the most is the way it fills in my writing that I have already written before. I also like the way I can work on it with my laptop when I dont have internet access. I like the descktop version. I do 99% of the reports ont he desktop version and then go into the online version to finish up.

Cons:

I have asked before if there was a way to start a new section without it going to the next Page. It leaves a big blank area and makes the report look longer. To me, I don't care, but I get comments back from realtors about how long they are.

Great check list software, but fails to allow for a library of specific narrative

Comments: I feel a need to describe specific issues of the inspection with narrative comments, and although 'Horizon' allows you to view the last comment, it has no allowance for reference to a library of past related comments that I have made, which I could reference to a current situation.
Horizon refers to a vast theory data base but doesn't allow for me to describe specifically the clients situation in my own words unless I type them in each report....which I feel is necessary in giving them a 'client specific' inspection report.
I prefer a narrative based report and being able to refer to my past comments, rather than a checklist report.

Pros:

The interactive nature of the reporting, scheduling , billing etc

Cons:

I have to type my 'client specific' comments each time they may be required instead of being able to reference each one and tweaking them to my specific report needs. I understand that one can refer to the last comment, but I don't think you can scan a library of comments for quick reference to one that meets ones specific needs.

Exceptional Customer Service

Comments: Harizons support team takes the time to listen to my issues and provided clear, concise answers to all of my questions. What truly stood out was their willingness to go the extra mile to ensure my issue was resolved promptly and to my understanding.

Pros:

I must say that this software was not difficult learn in the begining and has proven to be an easy read for my clients. It's user friendly interface, customization, comprehensive reporting, reliability and excellent customer support make it a top choice for any home inspection company seeking a powerful inspection software solution.

Cons:

No comments at this time. I haven't experienced it yet.

Foley's software experience

Comments: I found Horizon software system user friendly and the staff very helpful

Pros:

The reporting software is a very profession system and I found the [sensitive content hidden] staff were always very obliging and extremely helpful and patient in providing a resolution to my problem.

Cons:

I did not find the software difficult to use and found it was an easy transition into my inspection system.

13 Year Daily User of Horizon Inspection Software

Comments: 100 % Happy with this product and this can be seen with 13 Years of loyalty to them! Thank You Horizon!

Pros:

I've been using Horizon Report Writing Software since my company was opened 13 years ago and I can honestly say that this software is the best out there. I've had a couple offers from other companies to try their software and after using their trial version, It's quite easy to see the difference between the various types of software. My client always tell me how easy the report is to read and navigate trough it. The report look very professional and this software is super easy to use. User friendly and updated with great diagrams and information for customers is hands down the best! I will continue to use them regardless of the price because I like paying for quality as do my clients for quality inspections and reports.

Cons:

I honestly have no cons about the software. The price tends to be a bit higher than some but paying for quality is a no brainer. Their customer service is always ready to help and this is very important to me.

Adaptable

Comments: Love the program, support system, clients find it easy to read, love the reference links even though I still purchase the Home Reference Book for clients.

Pros:

I do alot of mentoring and it is easy to train new inspectors on this system. If they have issues a phone call works to navigate it with them. Live the add on Tarion, WETT, commercial tabs life is easier 1 program for all business needs.

Cons:

None really it is all I have ever used and easy to use, new inspectors find it easy to navigate

Horizon software powerful and amazing software

Comments: Horizon help desk is awesome every time I have called they have helped me and guided me through with the issues that I was having. And have called back when I have left messages in reference to issues and not leave you hanging!

Pros:

Horizon software is very easy to use and has awesome templates to make your reports Stand out. You can upload your own items such as photos, also you can use the illustrations that are provided in the software that looks amazing when added to the report. The speed write section is awesome once you get it down. This is a very powerful tool once you get everything down.

Cons:

The downside is unable to edit with the program on you devices have to wait until I get back home and connect with my laptop, and also add function like low, medium, and high priority items, but other than that awesome product.

Great Product, time for the new software launch…

Pros:

Great tool for remote data collection and report production.

Cons:

The expense and issues for the past 18 months, still waiting for new software launch.

Horizon Software

Comments: great

Pros:

ease of use customers love the report and I love using this product

Cons:

There are no cons using this software it is better than others that I have seen

Excellent app, reliable and easy to use.

Pros:

I like the report data export function. Which can export all your report data to an excel.

Cons:

It takes too long for customer to read the report.

A software partnership that can take any inspector to the next level

Comments: Wonderful experience because of the support team that got me through the launch and now can realize the benefits

Pros:

#1 is the customer support. [sensitive content hidden] is my account manager and a former home inspector who helps in so much more that just the initial software launch. [sensitive content hidden] is my Tech support and has always been super quick to help with any issues (normally issues occur the morning before the inspection or late at night) and they have a wonderful help desk for after hours to help me stay up and running#2 is that we run a muti inspector team approach and Horizon is a perfect web based solution that allows multiple user interface uploads in the field to make a High quality most professional report I have seen to date#3 is the Report. Best in class professional report that I have seen on the market. Too many features to list

Cons:

The learning curve from one software to another is always a challenge. Horizon has a learning curve but once you get past it, you will never know how you managed without it

Review after one year

Comments: Great, excellent customer support and a fantastic product.

Pros:

Simple, steam line, and user friendly quickly yielding profesional results for clients.

Cons:

Would be nice to have the ability to create a job from within the app.

A software that is work like a library for home inspectors.

Pros:

Horizon software is one of the most important tool for me.Apart of the features that horizon provide, it’s an amazing marketing tool for my business, most of my clients end the report discussion by admiring the report layout, details, pictures quality and many more.

Cons:

Some specific conditions are not listed, and some of the implications are exaggerated, although it can be edited, but sometimes it consumes time.

Why look elsewhere when you could be using Horizon Inspection Software

Comments: The staff at Horizon is very professional and knowledgeable. I have yet to have a bad experience while interacting with the Horizon staff and I do not see one happening in the future. They are very quick to respond to your email questions or in returning a call if they where on the phone helping someone else.

Pros:

Everything! I really like the mobile app. Being able to take a picture and knowing that it would populate into the right place in my report is huge. I still get on my computer to clean up and finish my report, but almost everything is there in the right place. The items that are not are me just not knowing the right spot for everything yet. Once you spend sometime in the software it gets easier and easier to move around in it. It truly makes me want to go inspect a house, so that I can implement all the features I have customized or just added to make the inspections and reports go smoother.

Cons:

I would like to be able to sign the pre inspection contract digitally like the client has the ability to do so. I have my own way to do this off the software, but being able to do it on the software would be very helpful.

Elevate your inspections

Pros:

I am a new inspector and the ease of use with this program has given me the confidence, the push, to put together quality reports as if I have been in the business for 20 years. Agents and clients don't want to stand around for longer than they have to at an inspection. The software keeps me on par or quicker than the competition. The feedback I have received from clients and agents has been 100% positive. The reports are detailed and comprehensive. I want to thank Horizon for making my first year in business less stressful. If I ever have had a question, the support team at Horizon has always been great and the Webinar's are extremely helpful.

Cons:

With how customizable this software is, it is difficult to find something I didn't like.

We get more inspections because our report looks the most professional!

Comments: Horizon has been great to work with and the support team is a great help whenever you need him. My other inspectors all love it as well and we have brief experimental moments with other software platforms, but always keep coming back complaining about the others. It's easy to navigate, easy for me to track my business, and allows great access options to I can monitor and check on my other inspectors work.

Pros:

The best thing about Horizon is the interface and the report appearance when the clients get it. When other inspectors are out there putting word documents together or excel sheets with a couple of pictures at the end they can't even come close to comparing. With Horizon we provide a 40-60 page report with 80-100 digital pictures that takes about the same amount of time as them putting together a word document that makes a bad impression on the client and the realtor along with anyone else that sees it. Combine a great inspection, with outstanding customer service and a report that will impress all on its own and we have a template for success in this business, and in fact, we grow about 20% every year.

Cons:

I'm picky because I work with it every day and after comparing the other software products there are a few things I wish was better. One was for more picture storage (you get like 200) but for those 4 families and such more would be better. Also we need a scroll bar for preset canned statements in the tablet/OS version like the PC version has. Lastly I would like to see more options for picture editing and flagging pictures.

Horizon Brings Me More Business

Comments: I cannot say enough good things about Horizon. The reports come out well organized and clean. My clients and the realtors I work with love the ease of navigating through the reports with the section tabs. The reports provide so many helpful illustrations and links that assist with educating my clients. The additional tools such as the action list help me get more referrals and business from realtors. Realtors appreciate anything that helps make their jobs a bit easier. From a business standpoint it has really helped me stay on track and continue to grow. I enjoy the built in option of not releasing the report until the inspection agreement has been signed and payment has been received. This helps protect my business. If I ever have any questions, the staff is very responsive and takes care of any issues quickly. Horizon has put out a top notch product and great service to go with it. I can't thank them enough for helping me grow my business!

Pros:

Ease of use Clean reports Built in features that help educate my clients Additional features/links to help real estate agents put together inspection objections Business at a glance section helps keep me on track

Cons:

Photo limit is a little low Since it is internet based it does slow down from time to time and/or makes it difficult to write the report on site if inspection is in an out of service area.

My review

Comments: Great customer support, a good product

Pros:

I like the descriptive illustrations added into reports, and how easy the reports are to use and they are laid out very well

Cons:

Apps are glitchy and sometimes unreliable, overall satisfied enough to keep using though

Easy for clients to navigate

Pros:

Horizon software is not only visually appealing but easy for clients to navigate. They periodically add new features or enhancements to make it easier for the agents as well. I hear a lot of good feedback from agents when they use added Action List. They click on the items they want to address and attach it with their inspection response. It ends up saving them so much time and they don't have to retype what I've already said in the report, its already there.

Cons:

It took a little while to set up the way I wanted it, but once set up it made my life so much easier.

Functionality at it's best

Comments: So far I am impressed. I'm able to complete my work in half the time. Once I'm able to navigate the system a little better, I have confidence that I'll love this system more than the previous one.

Pros:

I like how much easier it is to submit work orders verse the system we used previously. It allows me to get a task completed in half the time. Easy to navigate once you know where to look

Cons:

It's still kind of fresh so finding things and getting the little tweaks out of the way is taking some time

Fast and Reliable

Pros:

Horizon Report system helps Home Inspectors to write inspection reports in fast and efficient way. You have all mandatory items you need to meet the standard especially by speed write at the end we make sure nothing is missing. It also helps clients and specially buyers to receive the report right away after inspection. I have been using this software for about one year and half so far and I am really happy with the system.

Cons:

I would rather to be able to add videos in some occasions for my clients or to store it in the file for future needs. Also I would rather to pay less, however with the quality that I get, it is worth it.

The Best of The Best!

Comments: My experience with Horizon is that the software is design and developed by inspectors for inspectors, with the home buyer and realtor in mind. It's truly a remarkable way of doing things.

Pros:

My clients love it! It's consumer friendly! My realtors love the ACTION List and all the hyper links. The buyers say that's it's easy to understand.

Cons:

There's nothing I don't like about it. If there's an issue they address it promptly.

Good but not great

Comments: I really like the reports that horizon generates. The app is easy to use to capture inspection data once you've got it mapped out. I don't like that it's still tied to a desktop. It's feels antiquated. There should be more options on the app like video recording and full photo editing. There should be no need to ever sit down at a desk to finish up the report.

Pros:

The report that the software generates is second to none

Cons:

Feels more dated than some other software

Horizon software and app

Comments: The software produces a professional-looking report. The action list is an added value for agents I work with. Overall, I feel the cost of the software is reasonable.

Pros:

Having access to the app while at the inspection allows me to enter some information and take photos that are automatically uploaded to the report.

Cons:

There are occasionally some minor glitches with the app that require me to restart the app or my phone. I would like to see pre-written narratives provided as an option for common conditions as this would be beneficial for inspectors new to the software or industry.