Cvent Event Management

Cvent for Event Management and Attendee Experience

Comments: Overall, our company and attendees have adopted Cvent and find it easy to register, set schedules, and utilize the app. We highly recommend Cvent when checking out the event management software in the market. Cvent has so many features to make your events stand out, and make your life easier when planning, executing, and marketing your events.

Pros:

Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience. We have been using Cvent for over 5 years and there are always new developments and upgrades being added. There's a huge community of users who also help each other and submit request for new ideas. Cvent is always listening to us and adding new features that enhance our events.

Cons:

In the beginning it was a little tricky setting up events. After using it for a few events though, it is now much easier to set up.

Excellent Events Management Platform

Comments: We have been using Cvent Event Management for over a decade. Throughout that time, I've shopped competitors to see if we need to go elsewhere. Time after time, Cvent has been the only platform who could meet our needs at a competitive price. Well, not just at a competitive price, but AT ALL. Overall, it's been a very positive experience. Support is super-quick and our account rep and client success manager have always been very knowledgeable and on top of things. I really don't see us ever leaving them for a different events platform at any point in the future.

Pros:

It's got a TON of flexibility that will fit just about every use case. The pricing is really good compared to a lot of other platforms.

Cons:

Sometimes you have to do workarounds for things that should just be normal features, such as adding images to the session descriptions.

Complicated System with Missing Functionality

Comments: Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Pros:

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Cons:

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

Cvent is Wonderful

Comments: Great! I love [sensitive content hidden]. Always happy and super helpful.

Pros:

Their Customer Service product knowledge.

Cons:

It can be difficult to search through the vast Knowledge Base

Cvent has been a game changer!

Pros:

When we set out to find a new event management tool, we met with several vendors. None could meet our needs. Then we found Cvent. Cvent checked all our boxes and more! The sales staff was extremely helpful and bent over backwards to help us test our specific use cases. They were a wealth of knowledge and gave us confidence in the product. We've now been using Cvent for over a year and we couldn't be happier. It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily. There team was with us every step of the way during our integration phase and made it a breeze. I highly recommend this tool!

Cons:

Cvent was such a drastic improvement from our previous solutions, so it's hard to speak to anything negative! The tool does SO much so it can be daunting to learn everything and get your webpages looking nice. However our support teams have been a great resource. Cvent also has many help articles that are a great reference point.