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What Is UserWay Accessibility Widget?
UserWay’s digital accessibility solutions help you continuously comply with the ADA and WCAG. Trusted by millions of websites, its AI-Powered Widget automatically fixes accessibility violations 24/7, offers 100+ accessibility tools, and supports 50+ languages to elevate your website performance and brand image. UserWay also provides accessibility scanning, document remediation, attorney-led legal support, commission-based partnerships, managed accessibility, platform integration, and more.
Who Uses UserWay Accessibility Widget?
From Fortune 1000 enterprises to SMBs, UserWay simplifies accessibility, compliance, and user experience for organizations of all sizes.
Where can UserWay Accessibility Widget be deployed?
About the vendor
- UserWay
UserWay Accessibility Widget support
- Phone Support
- 24/7 (Live rep)
- Chat
UserWay Accessibility Widget pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
UserWay Accessibility Widget has a free version and offers a free trial. UserWay Accessibility Widget paid version starts at US$69.00/month.
Pricing plans get a free trialAbout the vendor
- UserWay
UserWay Accessibility Widget support
- Phone Support
- 24/7 (Live rep)
- Chat
UserWay Accessibility Widget videos and images






Features of UserWay Accessibility Widget
Reviews of UserWay Accessibility Widget

UserWay Accessibility Widget is an ADA Compliance accessibility game changer!
Comments: Overall I am a very happy with UserWay's widget, their support team, and their offerings as a whole. Their price point is very reasonable. I highly recommend them to all my colleagues.
Pros:
UserWay Accessibility Widget is a game changer. For us it was super easy to set up, install, and it's been up and running since 2023 without issue. The live chat support is incredibly knowledgeable, quick with their response times, and always makes sure to go the extra mile in completing our requests timely and correctly. The features and options within UserWays accessibility widgets are the best I've found. Their seamless integration with my Shopify store makes them the best of the best.
Cons:
I sometimes find that I get decision paralysis and the amount of options they offer within their widgets gets a bit overwhelming.
Solid Accessibility Tool
Comments: Overall, UserWay’s Accessibility Widget delivers solid performance and value, though refining the support experience and UI clarity would further enhance its appeal.
Pros:
We appreciated the widget’s ease of installation, customization, and reliable performance, along with its competitive pricing compared to options like accessiBe.
Cons:
The main drawbacks were delayed and unclear customer support, frequent changes in account managers, and a portal UI that could be more intuitive.
Alternatives Considered: accessiBe
Reasons for Choosing UserWay Accessibility Widget: We switched from accessiBe because UserWay's widget offered more reliable performance at a competitive price that better suited our needs.
Switched From: accessiBe
Reasons for Switching to UserWay Accessibility Widget: We opted for UserWay instead of accessiBe because it offered extra features like more frequent compliance scans, was simple to set up, and came at a more competitive price.
Jira connection needs some tweaking
Pros:
That it connects with Jira so that we can distribute across the product teams
Cons:
The format in which it creates the issues makes it arduous to discern which part of the website it's on unless you go into each ticket and read the description. It'd be more helpful if the page was the first part of the issue title.
UserWay Response
2 months ago
Thank you for your feedback! We're glad to hear that the Jira integration is helping with task distribution across your teams. Your suggestion to include the page name in the issue title is excellent and will be shared with our development team for consideration. Enhancing clarity is a priority for us, and we appreciate your input in helping us improve!
UserWay is an Indispensable Tool for Users and Web Managers Alike!
Comments: Overall, my experience with the UserWay plugin has been really positive. As a web manager and user of our website, I find using the UserWay app on desktop and mobile seamless and really helpful. I always find when another website implements the UserWay widget, it always enhances my experience.
Pros:
Visually, I think the widget is really appealing on our homepage, and it doesn't feel intrusive to your overall experience when interacting with the website, while also providing functionality and accessibility to users. I also enjoy the customization options within the management tab, such as color, icon appearance, and button location. Additionally, the options provided in the trial version of the app go above and beyond some of the other accessibility widgets that we tested.
Cons:
I initially had some trouble successfully signing into the widget on our WordPress site. It said that the user that downloaded the plugin was Team [sensitive content hidden], and I was unable to make any changes through our dashboard, and on a few occasions, I got a notification that there was an Account ID Mismatch, which caused us some trouble. Luckily, I reached out to a UserWay customer service representative, and they assisted me in resolving the problem quickly and efficiently.
Alternatives Considered: accessiBe
Reasons for Switching to UserWay Accessibility Widget: I preferred the look and usability of UserWay more so than the others that we tested, and the trial version was more comprehensive than other ones.
Easy installation and simple settings
Comments: Great support and well worth the cost. This has saved me so much time as a website developer and provided my clients with more accessibility options and control than I could offer the way I used to.
Pros:
Very easy to install! Simplified settings so it is user friendly for even those who aren't website development savvy.
Cons:
I'd love to be able to change the icon of the button to be white without having to do custom coding. Hopefully that is something they will add in the future.
Alternatives Considered: accessiBe
Reasons for Switching to UserWay Accessibility Widget: Looked more professional. I saw other sites using UserWay so I could see the product in use.
Robust and Easy to Use!
Comments: The Widget has made transitioning to a more accessible website smooth and easy without a lot of hassle or searching for what needs to be changed on our own!
Pros:
The Widget is easy to use and understand.
Cons:
I only wish there was a guide to walk you through what needs to be done.
Alternatives Considered: DesignNBuy
Reasons for Switching to UserWay Accessibility Widget: Accessibility for the cost. UserWay was also a product that was used by others in the medical field.
UserWay Response
2 months ago
Thank you for your review! We're so glad to hear that the widget has made your transition to a more accessible website smooth and hassle-free. We do offer detailed tutorials and resources in the UserWay Help Center (https://userway.org/tutorials/) to walk you through accessibility improvements step by step. If you need personalized assistance, our support team is always ready to help!
Easy to implement and use
Comments: Overall it has been great, this is a wonderful tool to give us piece of mind that people of all abilities can use our site.
Pros:
It was beyond easy to add to the site. It is also easy to move around and use overall. Great value for what it does!
Cons:
the dashboard can be a little confusing to navigate.
Mr. [sensitive content hidden] is a very valuable asset to your establishment!
Comments: I needed assistance with several different things and Mr. [sensitive content hidden] was able to assist with everything. He helped me get logged in, get my name updated and even went so far as to help me get the widget updated!
Pros:
I don't know a lot about the widget but I can tell you that Mr. [sensitive content hidden], who I chatted with, was a top notch associate!
Cons:
There wasn't anything I did not like, Mr. [sensitive content hidden] was the best chat agent with whom I have ever had the pleasure of working!
Great Tool For Confirming Accessibility
Comments: Very helpful for our websites to determine whether or not there are issues with accessibility. This is an important component for users.
Pros:
It performs as promised, specified what needs to be done.
Cons:
It pops up each time the page is refreshed with even a simple change.

Great and very easy-to-use
Comments: Overall, I am really enjoying using UserWay and all of its features.
Pros:
Great user-friendly interface and the way how the widget is integrated into my website for live editing. I love the translator role as well
Cons:
I had to manually correct some translations, but it might be just me being picky
A Highly Effective Accessibility Tool
Comments: Overall, my experience with the UserWay Accessibility Widget has been very positive. It’s an excellent tool for improving website accessibility and ensuring compliance with accessibility standards. The widget has made a noticeable difference in how users interact with our site, and I would highly recommend it to anyone looking to enhance their site’s accessibility.
Pros:
What I like most about the UserWay Accessibility Widget is its ease of use and seamless integration into our website. The widget provides a wide range of accessibility features, ensuring our site is more inclusive. I particularly appreciate how customizable the widget is, allowing us to match its appearance with our site’s design while providing essential accessibility tools.
Cons:
The one downside I’ve noticed is that some advanced customization options require a paid plan. While the free version is quite powerful, it would be great if more customization features were available without upgrading. The initial setup can also be tricky for those without technical experience, though the support team is helpful.
Alternatives Considered: accessiBe and Siteimprove
Reasons for Switching to UserWay Accessibility Widget: I chose the UserWay Accessibility Widget because of its robust features and ease of integration. Compared to the alternatives, UserWay offered more flexibility in customization and a user-friendly interface that required minimal technical expertise to implement. Additionally, the transparency and clarity of UserWay's pricing and features were more appealing, making it the best fit for our needs.
My 2 cents
Comments: This widget gave me peace of mind, I’m in California and there are small businesses that are getting sued for not having this in place
Pros:
Modern feel and very intuitive product, and I feel that is is easy to use for people that come to visit our website
Cons:
Nothing really, really great product. Maybe adding more graphics
Alternatives Considered: accessiBe
Reasons for Switching to UserWay Accessibility Widget: Felt that it is more professional and intuitive
Gets the job done!
Pros:
Pricing is excellent. Our previous accessibility vendor changed their pricing structure which raised our costs by 10x. Onboarding was seamless. By far the best customer support I've seen for an accessibility company as well.
Cons:
The inability for the automatic compliance website checker is a con.
Alternatives Considered: Equalweb
Reasons for Choosing UserWay Accessibility Widget: Primarily because they changed their pricing structure. See previous comment.
Switched From: accessiBe
Reasons for Switching to UserWay Accessibility Widget: Best pricing and fastest communication.
UserWay Response
6 months ago
Thank you for switching to UserWay. We appreciate that your onboarding was smooth and look forward to continuing to provide you excellent support. For an automatic compliance website checker, have you seen the UserWay Accessibility Monitor? Please reach out to [email protected] for more information.
Easy and affordable way to become compliant!
Comments: Simple and straight forward pricing and instillation.
Pros:
Easy and affordable way to become compliant!
Cons:
I have had no issues with the UserWay Accessibility Widget.
UserWay Is the best Accessibility Widget and Customer Service is wonderful
Comments: Overall, my experience with the UserWay Accessibility Widget has been excellent. It has become an essential tool in my toolkit as a web developer, allowing me to effortlessly incorporate accessibility features into the websites I create for clients. The widget's ease of use, comprehensive accessibility features, and seamless integration with various platforms have made it a go-to solution for ensuring that my clients' websites are accessible to all users. Furthermore, the exceptional customer support provided by UserWay, exemplified by my recent interaction with [sensitive content hidden] reinforces my confidence in the product and the company behind it. I look forward to continuing to utilize and recommend the UserWay Accessibility Widget for future projects.
Pros:
The thing I liked most about the UserWay Accessibility Widget is its simplicity and effectiveness. As a web developer, I appreciate tools that are easy to implement and use, and the UserWay widget fits the bill perfectly. It seamlessly integrates into both custom WordPress sites and proprietary custom CMS sites, allowing me to provide clients with a straightforward accessibility solution for their websites without hassle. Additionally, the range of accessibility features offered by the widget is impressive, catering to various needs of users with disabilities, including text-to-speech, font and contrast adjustment, keyboard navigation, and compatibility with screen reader software. This comprehensive approach ensures that the websites I develop are accessible to a wide audience, aligning with accessibility standards and regulations.
Cons:
While my experience with the UserWay Accessibility Widget has been overwhelmingly positive, there are a few minor drawbacks worth mentioning. One aspect that I found slightly limiting is the customization options available within the widget. While the essential accessibility features are well-implemented and customizable to some extent, there may be cases where clients require more advanced customization options to align with their specific branding or user preferences. Additionally, although the widget is generally user-friendly, there could be improvements in the user interface to make certain features more intuitive, especially for clients who may not be as tech-savvy.
Great product with solid customer support
Comments: I am very happy with the partner experience. It adds real value for our clients and reasonable recurring revenue for partners.
Pros:
The widget is easy to use and set up with the JS embed code. Also support via chat is solid.
Cons:
Userway needs the official Joomla extension to be updated. It would be easier to integrate with Joomla-based websites.
UserWay Response
2 months ago
Thank you for your positive feedback! We're delighted that you find the widget easy to use and our support helpful. Your suggestion about updating the Joomla extension is greatly appreciated, and our development team is working on the update. We're thrilled that the partner program adds value for your clients and supports your business—thank you for being a valued partner!
I fully recommend this product to all sizes of business.
Comments: The experience has been excellent. the staff pre-sale were helpful, and after sale the support has been excellent too. I haven;t really needed to worry about the app since it was installed, it has been a great bebefit knowing we have accessibility fo rour sudents covered.
Pros:
The way that the app is easy to set up, and instantly has features for all types of accessibility needs.
Cons:
the only thing I cna think of that I would change is let me have my CRTL+U back! As a web designer I use the CTRL+U as a shortcut to see the code parsed in the web browser, but it is now a shortcut to open the app. Seriously it's not an issue, but that's the only thing I would change!
Great accessibility solution for WordPress
Comments: Provides the functionality we need for compliance with accessibility requirements.
Pros:
Ease of installation via Wordpress across our entire website.
Cons:
I appreciate that the widget needs to be easily recognizable for those who have accessibility needs, but the widget design breaks with the overall aesthetic of the rest of the website.
Userway widget on University website
Comments: So far it appears to be working well, but we have only had it for a week.
Pros:
It allows us to provide enhanced user experience for the students and staff, and even members of the public, who need to use our site for information.
Cons:
We find the screen reader AI-generated American-ish pronunciation of Māori to be appalling. It's almost a liability.
UserWay Response
6 months ago
We appreciate your review, and trust that it is still working well for you. If you have any questions, always reach out to [email protected]. As for the pronunciation, we're always working with our translation teams to localize accents. Thank you for the feedback!
Ease of Use Plus Peace of Mind
Comments: I love that I can set it and forget it – it does the hard work for me! 10/10 would recommend.
Pros:
The widget is super simple to install and, within seconds, your website's accessibility and customization features improve dramatically. Easy of use for customers, plus peace of mind for me!
Cons:
I'd love if it were a little less expensive, or if there were discounts for nonprofit groups. We're all-volunteer and our budget is tight, but it's worth every penny.
A must have for end users, developers, and businesses
Comments: I highly recommend UserWay. As an end user, it provides the tools one needs to navigate the web easily. As a web developer, it is easy to install and saves my team HOURS of maintaining ever-changing compliance standards. As a business, it allows us to continue to provide the services we offer without worrying about being in compliance.
Pros:
It is easy to install and maintain. This not only provides a HUGE benefit to end users but to the web developers and businesses they support.
Cons:
There really isnt anything that I can think of that I dont like.
Great support
Comments: Used on lots of clients websites and easy to use. Plus support is excellent.
Pros:
Great support and easy to use. Control all my client accounts in one place.
Cons:
The cost of this type of software is expensive unfortunately. Would be good to have a cheaper rate for smaller businesses or non-profit organisations
Love this widget!
Comments: love this widget! I am a graphic designer and I recommend it to all my clients and companies I work for
Pros:
I love how easy it is to plug in and it gives me peace of mind knowing that my viewers will have a good experience on my site
Cons:
I've only used the free widget so I wish there were more features to improve my site on the free version
When you find your way you don't look for another
Pros:
I love simple and powerful solutions. Once I discovered the UserWay I haven't looked any other way. I love that by just adding my website link in the search bar and pressing click, within a fragment of time, I am informed about the state of my website when it comes to the legal requirements. The Accessibility Widget it's an incredible, diverse tool, so easy to implement even when you're not tech-savvy and for me there is still so much to explore. Love it!
Cons:
I have no complaints at the moment. I think the UserWay team is doing an incredible job so am happy to recommend the service/tools further.
If you have multiple webpages, install UserWay on all your sites!
Comments: I recommend installing basic accessibility tools on all websites at the very least, and this tool makes it very easy to meet that goal.
Pros:
We use both the paid and free versions of UserWay. It is easy to install and I love being able to manage all my pages in one place. The customer service is excellent as well!
Cons:
The widget is sometimes hard to place properly on a mobile website but there are lots of options to make it work.