--- description: Get detailed information about Cisco Unified Intelligent Contact Management Enterprise usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Intelligent Contact Management Enterprise Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Cisco Unified Intelligent Contact Management Enterprise](/software/213093/cisco-unified-intelligent-contact-management-enterprise) # Cisco Unified Intelligent Contact Management Enterprise Canonical: https://www.capterra.co.il/software/213093/cisco-unified-intelligent-contact-management-enterprise > Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more. > > Verdict: Rated **4.0/5** by 2 users. Top-rated for **Customer Support Software**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Computer Telephony Integration ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software) ## Alternatives 1. 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[Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Cisco unified intelligent contact enterprise products review" — 5.0/5 > **Ethan** | *3 August 2025* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: I liked how I could manage my team through Cisco management enterprise as it was a way to connect my employees > > **Cons**: I did not like how it was only able to manage Cisco unified intelligent contact enterprise products. > > Good afternoon if you only use Cisco unified intelligent contact enterprise products for your business ----- ### "Does the job for a basic contact centre, however lacks other functions for it be useful" — 3.0/5 > **Verified Reviewer** | *24 January 2021* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: It was basic to use at the time, fulfilled our business needs for a contact centre that required inbound and outbound calling with call recording. The real time adherence (CISCO Supervisor) was easy to use, this was implemented to CISCO UI which was good > > **Cons**: -We had to use a separate software for call recording. This proved tricky as we had to match the call from this software's reporting with another to find the correct call metrics and recording -Implementing new IVR changes required an email to our vendor of which they made changes and took minimum of 2 days, this was quite challenging as we were a new business at the time and multiple decisions/changes were implemented -Dashboards we had another software which had data sent to. This resulted in a 5 second delay between our dashboard and what was actually happening. Probably not the best thing to happen in a contact centre where ideally we want everything live, especially when we have calls queueing and we dont know if they were picked up or not until 5 seconds later > > Did the job for our initial stage of the company. As I wasnt part of the implementation or purchase of this product, there could of been more options or addons that my company didnt want to spend on. Through the years there could of been functions that were introduced that we werent aware of. If this software is much cheaper in price compared to other high end software for contact centres, then this is a great start for those that require basic functions in a contact centre. Or maybe for contact centres that dont have strict targets ## Links - [View on Capterra](https://www.capterra.co.il/software/213093/cisco-unified-intelligent-contact-management-enterprise) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data