18 years helping Israeli businesses
choose better software
Superchat
What Is Superchat?
Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group, using WhatsApp automations, chatbots and much more.
Who Uses Superchat?
Superchat can be used by any company, regardless of the industry in which it operates.
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Reviews of Superchat
Revolutionizing Communication with Secure and Efficient Features
Comments: Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient.
Pros:
I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us.
Cons:
While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences.
SuperChat for Entertainment & Hospitality
Comments: Overall, very good and it's a system we consider to contribute positively to our business
Pros:
Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond
Cons:
After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity
You've got to check out Superchat!
Comments: I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.
Pros:
The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat!
Cons:
There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan.
Great product and service
Comments: The overall experience is amazing, we love superchat and it has made our work much easier and faster!
Pros:
The possibility of sending campaigns to a very large amount of leads
Cons:
It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform
Review after 6 month
Comments: My general user experience is very good. I also see the ongoing development as very positive. Nevertheless, I keep asking myself how long our people will continue to keep up with the flood of information about all the services and providers and how long Superchat will have a future.
Pros:
The easy handling, the multi-channeling and the very good UI
Cons:
There's nothing I don't like so far, if anything that there isn't a real iPad appr
