---
description: Get detailed information about Lucidya usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Lucidya Price, Reviews & Ratings - Capterra Israel 2026
---

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# Lucidya

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> The agentic CX platform redefining how enterprises and public sector organizations understand, engage, and resolve customer needs.
> 
> Verdict: Rated **4.8/5** by 27 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Lucidya?

B2C businesses in various industries such as Banking \& Finance, Telecom \& Technology, Travel \& Hospitality, Retail \& E-Commerce, Healthcare, Real Estate, and Education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 27 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lucidya
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$0.01
- **Pricing model**: Per User
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: Arabic, English
- **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bahrain, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala and 25 more

## Features

- Activity Dashboard
- Campaign Analytics
- Competitive Analysis
- Content Management System (CMS) Software
- Customer Engagement Software
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Performance Metrics
- Real-Time Notifications
- Reporting & Statistics
- Reputation Management Software
- Sentiment Analysis
- Social Media Monitoring Software
- Trend Analysis
- Visual Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Survey Software](https://www.capterra.co.il/directory/30092/survey/software)

## Related Categories

- [Survey Software](https://www.capterra.co.il/directory/30092/survey/software)
- [Social Media Monitoring Software](https://www.capterra.co.il/directory/31028/social-media-monitoring/software)
- [Social Media Marketing Software](https://www.capterra.co.il/directory/30781/social-media-marketing/software)
- [Social Media Analytics Tools Software](https://www.capterra.co.il/directory/31655/social-media-analytics-tools/software)

## Alternatives

1. [Lebesgue](https://www.capterra.co.il/software/1019489/lebesgue) — 4.9/5 (44 reviews)
2. [Birdeye](https://www.capterra.co.il/software/152997/birdeye) — 4.7/5 (705 reviews)
3. [Mailchimp](https://www.capterra.co.il/software/110228/mailchimp) — 4.5/5 (17676 reviews)
4. [Infegy Atlas](https://www.capterra.co.il/software/124219/infegy-atlas) — 4.6/5 (83 reviews)
5. [monday.com AI Work Platform](https://www.capterra.co.il/software/147657/monday-com) — 4.6/5 (6095 reviews)

## Reviews

### "Understand your customers so that you know who you are in the future" — 4.0/5

> **Mohammed** | *22 March 2022* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Sentiment analysis, It was a new way for me to know what customers say about me.
In our work, details are very important
> 
> **Cons**: at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously
> 
> Sentiment analysis and understanding customer behavior is the fastest, best and safest way
To understand what exactly your customers want, when, and where

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### "Using Lucidya" — 5.0/5

> **Verified Reviewer** | *1 December 2021* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want.
> 
> **Cons**: A great company, the dashboards could be enhanced
> 
> a great experience, helps in a lot in business

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### "It is good in some functionalities, need much more improvements" — 2.0/5

> **Verified Reviewer** | *8 August 2021* | Marketing & Advertising | Recommendation rating: 5.0/10
> 
> **Pros**: was good in benchmarking, but need to check all numbers for a potential miscalculation.
> 
> **Cons**: - keywords analysis were not too bad, the presentation of information was poor .
-miscalculations were a riguler problem.
- long time for historical data to be gatherd.
> 
> the tool is good, but need more attention in terms of accuracy and values.

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### "Best social media listening tool" — 5.0/5

> **Verified Reviewer** | *5 August 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis.
> 
> **Cons**: nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais.
> 
> Insights on our products and services, also about our customer support team.
Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features.
All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.

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### "Best of best tools" — 5.0/5

> **iyad** | *24 August 2021* | Online Media | Recommendation rating: 10.0/10
> 
> **Pros**: The dashboard and how it collects data and especially how it helps in the Arabic language
> 
> **Cons**: not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/210061/lucidya)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/210061/Lucidya/> |
| en-AE | <https://www.capterra.ae/software/210061/lucidya> |
| en-AU | <https://www.capterra.com.au/software/210061/lucidya> |
| en-CA | <https://www.capterra.ca/software/210061/lucidya> |
| en-GB | <https://www.capterra.co.uk/software/210061/lucidya> |
| en-IE | <https://www.capterra.ie/software/210061/lucidya> |
| en-IL | <https://www.capterra.co.il/software/210061/lucidya> |
| en-IN | <https://www.capterra.in/software/210061/lucidya> |
| en-NZ | <https://www.capterra.co.nz/software/210061/lucidya> |
| en-SG | <https://www.capterra.com.sg/software/210061/lucidya> |
| en-ZA | <https://www.capterra.co.za/software/210061/lucidya> |

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