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Skilled Nursing Core Platform
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Reviews of Skilled Nursing Core Platform
Comments: This is our EHR/EMR platform. It allows us to chart on our residents, document their medication administrations.
The ease of use. PCC is very user friendly and for many users can be taught with minimal instruction time. It is web-based so there is no program that has to be downloaded. There is a great support system of users through their Pulse network, which allows you to ask questions and get ideas from people that are using it day in and day out like yourself.
There are several things. One is the way you set up their user roles. It is confusing and there is nothing straight forward about it. While I'm on the clinical side I know that our business office had a bunch of issues in the beginning and clinical would be told to do something one way and the business the exact opposite. We had issues with that for a while, but they have resolved over the last couple of years. Their modules as add-on can be expensive and the cost of set up of the module is expensive.
Best platform for clinical team
Comments: Just the overall ease of an almost complete EHR system is a game changer.
I have been involved in a few software implementations and PCC was the most user friendly for nursing teams.
We use pharmacy centric medications which allows a double check between pharmacy and nurses. I would love to see this platform enhanced to a full functional bidirectional system where the provider could enter the order, it would be transferred to the pharmacy software for review and then to the nurse to confirm.
5 months ago
Hi Cindy, Thanks so much for your review. We truly appreciate your feedback. We are thrilled that you and the team have found PointClickCare user friendly and we appreciate your insights regarding medications. PointClickCare Team
PCC- Software that is easy to use
It is easy to use and to train on. The software end users like to use and use it easily.
Customer service needs some work. Also when changes are made to the core platform the developers need to communicate that to the end users. They try to sneak in changes and it does not work.
2 months ago
Thanks Rebecca for the review. We are thrilled to hear that PointClickCare is easy to use and train on and that the end users like it's ease. Thanks so much for the feedback on customer service and solution enhancements. Your feedback and insight is invaluable. -PointClickCare
Comments: Overall I like the desire to build better, make communications better. The idea that it doesn't have to always be the same.
The interventions within the care plans. Varies links within the system, allowing the ability to link documentation.
new features have faults in updating. Sometimes it is hard to get error corrected/to physically speak with someone who can assist. the 672/802 format could be updated. We had Matrix before, the work flow was easier and saved time compared to PCC.
10 months ago
Thanks so much Brittany for your review. We are thrilled that you find value in the ability to link documentation in care plans. The future of healthcare is interoperability and we are excited to continue to offer solutions to promote collaboration, communication and connection throughout the entire care journey. We appreciate all your feedback. Thanks for sharing. PointClickCare
The Industry Standard
Comments: Overall very pleased with this product.
Ease of access, user-friendly, and excellent documentation and reporting.
Sometimes the system can be overwhelming to new users due to the sheer size and amount of sub-modules.
3 months ago
Thank you so much Alana for your review. We are thrilled to hear that you find PointClickCare user friendly and that you view it as an excellent tool for documentation and reporting. Thanks for your feedback regarding new users. We truly appreciate your opinion and value your insight. Have a great day - PointClickCare Team