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Skilled Nursing Core Platform
What Is Skilled Nursing Core Platform?
Skilled Nursing Core Platform by PointClickCare is a cloud-based healthcare software designed to give skilled nursing providers an integrated platform to manage care delivery, coordination, business intelligence, and financials in order to deliver high quality care. The platform aims to provide real-time visibility into operations to enable prompt intervention when needed and enhance data-driven decision making.
Who Uses Skilled Nursing Core Platform?
Long-term post-acute care providers, senior care cross continuum, skilled nursing facilities, and long-term care providers.
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Reviews of Skilled Nursing Core Platform
PCC Success
Comments: This is our EHR/EMR platform. It allows us to chart on our residents, document their medication administrations.
Pros:
The ease of use. PCC is very user friendly and for many users can be taught with minimal instruction time. It is web-based so there is no program that has to be downloaded. There is a great support system of users through their Pulse network, which allows you to ask questions and get ideas from people that are using it day in and day out like yourself.
Cons:
There are several things. One is the way you set up their user roles. It is confusing and there is nothing straight forward about it. While I'm on the clinical side I know that our business office had a bunch of issues in the beginning and clinical would be told to do something one way and the business the exact opposite. We had issues with that for a while, but they have resolved over the last couple of years. Their modules as add-on can be expensive and the cost of set up of the module is expensive.
Powerful, well- established software
Comments: We began implementation in 2017 with the acquisition of 6 facilities at once. While doing an implementation for the first time with no experience during acquisition is not for the faint of heart, we did receive plenty of support and our Customer Success Managers were always at the ready to assist us.
Pros:
I like that there is a lot of opportunity for interoperability with pharmacies, physicians, and payers. This software is well-connected to the industry and respected by it. Physicians are more likely to send their patients to you if they know you use PCC.
Cons:
Because it's a powerful application, the learning curve can be a bit daunting unless you have someone in each department who really knows it. I wish that more training opportunities were available directly from PCC. I will say, however, that if you used the customer support portal from within the application, you can find most answers that you need.
PointClickCare Response
5 months ago
Hi Robyne, Thanks so much for the online review. We love to hear that you find value in interoperability and love having you and your organization as trusted partners. We can't thank you enough for your insight and we appreciate your feedback on training and thank you for using the Support Portal and highlighting it's benefit. -PointClickCare Team
Embrace change
Comments: Overall, it has been good. The customer support team are there when you need them. I like that I am able to call customer support as well as open a ticket when I cannot do something easily.
Pros:
I like being able to access different aspects of PCC from different areas. This makes it easy to switch in between screens. Occasionally, I will find it on my own by accident.
Cons:
Coming from a different platform, it has sometimes been difficult to find exactly what I am looking for in PCC. For example, the Bowel Report lists each resident on their own page, it would be helpful for it to be more like a spreadsheet so that at-a-glance, my staff can identify people that may need to have a BM this shift.
PointClickCare Response
2 months ago
Thank you so much Ann for your online review. So glad to hear that the customer support team is there when you need them. Change can certainly be difficult, but we are thrilled that you have embraced change. Thanks for all you do. We truly appreciate your expertise and your insight. - PointClickCare Team
Alternatives Considered:
Review PCC
Comments: Overall I like the desire to build better, make communications better. The idea that it doesn't have to always be the same.
Pros:
The interventions within the care plans. Varies links within the system, allowing the ability to link documentation.
Cons:
new features have faults in updating. Sometimes it is hard to get error corrected/to physically speak with someone who can assist. the 672/802 format could be updated. We had Matrix before, the work flow was easier and saved time compared to PCC.
PointClickCare Response
2 years ago
Thanks so much Brittany for your review. We are thrilled that you find value in the ability to link documentation in care plans. The future of healthcare is interoperability and we are excited to continue to offer solutions to promote collaboration, communication and connection throughout the entire care journey. We appreciate all your feedback. Thanks for sharing. PointClickCare
Alternatives Considered:
Why We Chose (and continue to choose) PCC
Comments: Getting ready to initiate PCC was time consuming, but that would be with any new EMR product. The PCC staff have always been excellent and able to help in the event we can't find the "correct" help topic we need. I LOVE the Pulse, and can usually find many of my answers there.
Pros:
We had some staff that was very computer savvy, and others that were absolutely terrified about changing to an EMR. We previously had a system that would accommodate electronic MDS submission and progress notes only. It was cumbersome to use, and reports were horrendous. PCC changed that and even the biggest skeptics were brought on board fairly quickly. In addition PCC is used in many other facilities in the area, so on-boarding and training of new staff was very easy,
Cons:
There really wasn't anything we didn't like.
PointClickCare Response
3 months ago
Thank you so much Laura for completing an online review. We are thrilled to hear that staff were quickly brought on board as you transitioned. Love to hear that you love the Pulse. We are certainly thrilled to have you and appreciate all you do. -PointClickCare Team
