GoldMine Premium Edition

What Is GoldMine Premium Edition?

Goldmine Premium CRM is a customer relationship management solution for businesses of any size. It offers multiple stand-alone applications including sales automation, help desk, call center, plus more.

GoldMine Premium Edition Details

Ivanti

http://www.ivanti.com

Founded 2002

GoldMine Premium Edition Pricing Overview

GoldMine Premium Edition does not offer a free trial.

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Free Trial

No

GoldMine Premium Edition Features

GoldMine Premium Edition Alternatives

More GoldMine Premium Edition alternatives

GoldMine Premium Edition Reviews

Showing 5 of 153 reviews

Overall
3.6/5
Ease of Use
3.4/5
Customer Service
3.3/5
Features
3.5/5
Value for Money
3.4/5
Amy G.
Senior Account Executive
Computer Software, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/09/2018

"My daily life-line"

Pros: Goldmine has a wealth of information on all my transactions with the customer. I can use the history notes to remind me of the last conversation I had, because I talk to so many people I don't recall each and every conversation. I would not be able to function without this software.

Cons: It would be nice if there were more searchable fields in the tabs sections.

  • Reviewer Source 
  • Reviewed on 05/09/2018
Stephen G.
Ceo
E-Learning, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 18/09/2019

"Going from strength to strength"

Comments: After 18 years it goes without saying that the overall experience has been better than just good! In this day age the sure volume of competing products makes it attractive to change but if you value quality and service above attractive discount deals etc. then it just makes sense to stay with Goldmine

Pros: I first used Goldmine nearly 18 years ago and often products with that level of longevity cease to remain relevant and at the cutting edge of their industry! Not the case with Goldmine, they have made the product better with age!

Cons: I used to have an issue when it came to support but in the last few years this has greatly improve d

  • Reviewer Source 
  • Reviewed on 18/09/2019
Marina C.
Admissions Intern
Primary/Secondary Education, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/01/2018

"Ehh... There are better softwares out there"

Comments: While Goldmine did get the job done for the most part, my university's admissions department eventually upgraded to another software due to Goldmine's limited integration capabilities. Since we were using the program to manage our prospective students, we really needed a software that could not only store information about those students, but also enable us to communicate with them through the software and schedule their visits to the university through it.

Pros: For the most part, Goldmine did what it needed us to do. In my university's admissions department, we were able to keep adequate profiles on all of our prospective students, including our history of communication with them. I also liked that on the left hand side of the program, you could see a running list of the student profiles you were previously viewing, so it was easy to jump back to their page if need be.

Cons: Goldmine is not the most intuitive program, nor does it have a very modern interface. It's also significantly limited in its integration capabilities, as it would not let us communicate with prospective students directly from the program, and it would not let us schedule their visits to campus. This meant that cut down on the efficiency of our office's work.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/01/2018
William L.
Marketing Director
Computer Software, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 21/11/2019

"CRM for Small Sales and Marketing Team"

Comments: We've used GoldMine for many years and it works well for our needs. We don't have the requirements to adopt one of the better known solutions.

Pros: Our team of 10 people, working from multiple offices, has real-time access to all interactions with customers, partners, and prospects. We rarely encounter problems.

Cons: It is easy to inadvertently create multiple records for a single company and it can be hard to find the forgotten name of someone you contacted a month or two ago if you can't remember exactly how they or their company name is spelled.

  • Reviewer Source 
  • Reviewed on 21/11/2019
Martin M.
Chief Content Officer
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 22/04/2019

"Midrange Tool for Customer Management"

Comments: Goldmine is our core client database and it links directly to our quoting package.

Pros: Goldmine is generally easy to understand and use. It comes with a basic set of reports and is extendable with some basic report writing skills.

Cons: Search can be cumbersome compared to other database tools. Large collections of client information (over 15,000) records tends to slow things down a bit.

  • Reviewer Source 
  • Reviewed on 22/04/2019