---
description: Get detailed information about Zoom Phone usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Phone Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Zoom Phone](/software/208535/zoom-phone)

# Zoom Phone

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> Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
> 
> Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Zoom Phone?

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 244 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Zoom Phone is available from $10/user/month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Logging
- Call Recording Software
- Call Routing
- Call Screening
- Call Tracking Software
- Call Transfer
- Computer Telephony Integration
- Conferencing
- Contact Management Software
- IVR
- Mobile Access
- PBX
- Queue Management
- Recording
- SIP Trunking
- VoIP Software
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.capterra.co.il/directory/30901/call-tracking/software)
- [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.il/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.co.il/directory/32035/contact-center/software)

## Alternatives

1. [Microsoft Teams](https://www.capterra.co.il/software/168668/microsoft-teams) — 4.5/5 (11130 reviews)
2. [Zoom Workplace](https://www.capterra.co.il/software/144037/zoom-video-conferencing) — 4.6/5 (14661 reviews)
3. [Google Meet](https://www.capterra.co.il/software/176572/google-hangouts) — 4.5/5 (12161 reviews)
4. [GoTo Connect](https://www.capterra.co.il/software/163604/GoTo-Connect) — 4.5/5 (670 reviews)
5. [Aircall](https://www.capterra.co.il/software/144486/aircall) — 4.2/5 (465 reviews)

## Reviews

### "Zoom Phone - Reliable user friendly cloud based phone system" — 4.0/5

> **Kristl** | *8 February 2026* | Insurance Software | Recommendation rating: 7.0/10
> 
> **Pros**: Intuitive interface that blends seamlessly with existing Zoom video conferencing. Reliable and easy setup. Great call quality.
> 
> **Cons**: Zoom Phone is missing faxing capabilities. Occasionally, experience dropped calls and poor audio quality. Slow to non-existent follow-ups from support.
> 
> Overall, I had a very positive experience with Zoom Phone. Zoom Phone is a reliable, user-friendly cloud-based phone system.

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### "Great tool for an all in one software\!" — 5.0/5

> **Brendon** | *25 November 2025* | Investment Management Software | Recommendation rating: 8.0/10
> 
> **Pros**: The ability to use the SMS Feature for the company is great. Easily send messages to contacts when asking sensitive information.
> 
> **Cons**: the inability to change settings using the app, you have to go to the online web version to make changes.

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### "Select Zoom if you want customer complaints" — 1.0/5

> **James** | *30 March 2025* | Hospital & Health Care | Recommendation rating: 0.0/10
> 
> **Pros**: Queues unusable so everything else mute. Like having a car without wheels.
> 
> **Cons**: Queue member availabilty does not correlate to user's presence. IE user is OFFLINE yet call sits in Queue because they are Available for queue. It is utter nonsense
> 
> Poor. Wasted almost week in total hours with countless zoom staff to discuss this BUG with noone able to explain the design rationale, nor propose anything but training my staff to Opt in and Out of queues manually.

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### "Zoom phone review" — 5.0/5

> **Sam** | *11 April 2025* | Warehousing | Recommendation rating: 8.0/10
> 
> **Pros**: Zoom phone is user-friendly, stable, clear service, and a robust platform for all communication within our company.
> 
> **Cons**: Not much really. I only wish more companies used Zoom phone more.
> 
> Excellent experience. Zoom phone has been a great addition to our company to increase communications with both outside and inside contacts.

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### "ZOOM - The base to sucess" — 4.0/5

> **PRITHVI** | *3 July 2025* | Music | Recommendation rating: 9.0/10
> 
> **Pros**: Zoom Phone is a most useful and smooth working app for everyone who just knows a little bit about using apps and software . This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . Just need an internet connection and easy to use .
> 
> **Cons**: Needs a fluent internet connection , online call may become laggy if the connection is not fluent or laggy .but Zoom is improving day by day.
> 
> My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in my school time and easy to take classes or Group meetings from long distance.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/208535/zoom-phone)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/208535/zoom-phone> |
| de-AT | <https://www.capterra.at/software/208535/zoom-phone> |
| de-CH | <https://www.capterra.ch/software/208535/zoom-phone> |
| en | <https://www.capterra.com/p/208535/Zoom-Phone/> |
| en-AE | <https://www.capterra.ae/software/208535/zoom-phone> |
| en-AU | <https://www.capterra.com.au/software/208535/zoom-phone> |
| en-CA | <https://www.capterra.ca/software/208535/zoom-phone> |
| en-GB | <https://www.capterra.co.uk/software/208535/zoom-phone> |
| en-IE | <https://www.capterra.ie/software/208535/zoom-phone> |
| en-IL | <https://www.capterra.co.il/software/208535/zoom-phone> |
| en-IN | <https://www.capterra.in/software/208535/zoom-phone> |
| en-NZ | <https://www.capterra.co.nz/software/208535/zoom-phone> |
| en-SG | <https://www.capterra.com.sg/software/208535/zoom-phone> |
| en-ZA | <https://www.capterra.co.za/software/208535/zoom-phone> |
| fr | <https://www.capterra.fr/software/208535/zoom-phone> |
| fr-BE | <https://fr.capterra.be/software/208535/zoom-phone> |
| fr-CA | <https://fr.capterra.ca/software/208535/zoom-phone> |
| fr-LU | <https://www.capterra.lu/software/208535/zoom-phone> |
| ja | <https://www.capterra.jp/software/208535/zoom-phone> |

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