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What Is Hopin?

Hopin is an all-in-one events platform with which organizers can create, host and manage live events for up to 100,000 attendees. Hopin's web based virtual venue connects distributed communities, companies, and friends with live video, chat and networking features. Attendees can learn, interact, and connect with people from anywhere in the world.

Who Uses Hopin?

Hopin is suitable for webinars, conferences & trade shows, internal events, workshops, and hybrid events. It helps organizers create, host and manage engaging virtual events up to 100,000 attendees.

Hopin Software - Hopin Reception
Hopin Software - Hopin Stage
Hopin Software - Hopin Sessions
Hopin Software - Hopin Network
Hopin Software - Hopin Expo

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Reviews of Hopin

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Carly
Carly
Lead Consultant in UK
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

One off event - easy to use and affordable

5.0 2 years ago

Comments: We really enjoyed using it, really easy to explain to others and it helped us host an event for the first time virtually that we were unsure about. Took some of the fear out of going virtual for the first time.

Pros:

The way the video staging was set up with back stage areas where we could tee up guests etc. We liked that it didn't take much to explain to speakers how to use it.

Cons:

Was hard to test the back of house functionality with only one computer / log in but easy to check with multi-users.

Bill
Managing Partner in US
Events Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Lots of virtual event options out there but we chose Hopin

5.0 4 years ago

Comments: Our event development agency works with clients who need to replace in-person programs with online events, often quickly. The Hopin team has helped us figure out the work flow and the platform lends itself to setting up a demo and then the actual event very quickly. Attendees and exhibitors alike can figure out how to navigate in a couple of minutes - and that's the key to a successful event.

Pros:

Hopin is very intuitive and when trying to convert a live in-person event to a live online event this is the platform that most matches functionality and hitting the objectives sponsors and exhibitors seek. Their development team is quite responsive to suggestions for further improvements...wouldn't even know whom to call at some of the competing platforms.

Cons:

Pricing is creeping up with the various updates and as Hopin grows; company has experienced some growing pains in their first year but is catching up quickly.

Scarlett
Content & Events in UK
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

A nice looking product that disappointed behind the scenes

1.0 3 years ago

Comments: Based on all the above we'd be extremely unlikely to recommend Hopin. It was a smooth experience for attendees who did manage to join us on the day, but behind the scenes the platform failed to deliver on many levels. At [SENSITIVE CONTENT], the Growth plan is not cost-effective, especially considering the product is not yet fully developed.

Pros:

The Hopin platform is nice to look at and provided attendees with a good visual experience on the day. I can't fault its stage and session features (once you've worked out how to set them up correctly).

Cons:

Unfortunately, we did not have a great experience using Hopin for our event last week. The problems were predominantly due to platform feature limitations and promised vs actual functionality. We signed up to the (not inexpensive) Growth plan for our event but found that many of the features we needed were only accessible to business customers and there was no sum we could pay on a monthly basis in order to access them. The first 'missing' features we identified were magic links for speakers and two-way sync for registrations with HubSpot. Many more issues then arose. The ticket registration system essentially amounts to a 3-step authentication system that led many attendees (100 in total) to drop off mid-way through sign-up. Attempting to integrate Hopin and HubSpot was almost futile. We could not set up webhooks to automate the registration process, nor could we set up a two-way sync for registrations. This meant asking attendees to sign up twice. Hopin advertised UTM links that would enable us to track the source of sign-ups. In reality, this feature was not ready and we have no idea where our attendees found the event sign-up page. The customer support team were slow in responding, and the first agent could rarely help at all and seemed to simply be a triage stage. Finally, the reporting available with the Growth plan is very basic – the main thing we expected but did not get being data on which attendees joined which sessions throughout the event.

Kalah
CEO in US
Media Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Still improving for agencies

5.0 4 years ago

Comments: Hopin is a tremendous platform that really cares about feedback and wants to win in this virtual space.

Pros:

You can pick up using the software today and have an entire event built out by tomorrow. The speed networking is a fan favorite and the expo is a great value for sponsorships.

Cons:

After using the platform for 9 months, and creating 50 events for clients and our own events, as super users, we need the platform to improve specifically for agencies in the following ways: 1. Billing by event not organizationally 2. Stripe attached at the Event level not the organization level 3. Public API for custom integrations

Heejin
program associate in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good for live events, but still has some bugs

4.0 7 months ago

Pros:

I researched a few different virtual event platforms (Whova, BlueJeans) before recommending that our organization move forward with Hopin. It had all the critical features for a virtual event (video conferencing, downloadable analytics, registration, and options for "networking" and "main stage" events). It also had a clean cut design that was intuitive and easy to use - which was critical to us because we knew that promoting an event that would require users to create an account for a new software would be a potential barrier. It was easy and intuitive for attendees/viewers to use. As a small nonprofit organization, we were also able to use the platform for a relatively affordable price.

Cons:

At the time I used Hopin, there were no options to live stream the video conferencing to Facebook or Youtube. There were also no options for captions. Hopin uses its own video conferencing software, but I think it would be better if it integrated Zoom instead as Zoom has live stream and captioning features. Furthermore, we did many rehearsals with speakers before our live event, but on the day of the event, the video conferencing audio did not work for 1 speaker. To this day, I'm not sure what the issue was. I think it was difficult for speakers to get acclimated to Hopin's video conferencing (another reason I think it would have been better to choose a platform that integrates Zoom, which (most) everyone knows how to use).