--- description: Get detailed information about moinAI usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: moinAI Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platform Software](/directory/31596/conversational-ai-platform/software) > [moinAI](/software/204798/moin-ai) # moinAI Canonical: https://www.capterra.co.il/software/204798/moin-ai Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/204798/moin-ai?page=2) > moinAI is the platform for automated customer communication in marketing, sales and customer service. > > Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses moinAI? Medium-to-large companies looking to optimise their tier zero and one support with a high volume of customer requests regarding products, offers, help or service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 6 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: knowhere GmbH - **Location**: Hamburg, Germany - **Founded**: 2015 ## Commercial Context - **Starting Price**: €850.00 - **Pricing model**: Flat Rate - **Pricing Details**: moinAI is available across 3 pricing tiers: Essential, Professional, and Premium. Pricing starts at €790 per month and scales with each tier, outlined below: Essential From €790 per month Plus one-time onboarding fee Professional From €1,990 per month Plus one-time onboarding fee Premium From € 3,990 per month Plus one-time onboarding fee - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German - **Available Countries**: Austria, Germany, Switzerland, United States ## Features - AI/Machine Learning - CRM Software - Chatbot Software - Code-free Development - Customer Support Software - Customizable Branding - Human Handover - Landing Pages/Web Forms - Lead Management Software - Lead Qualification - Live Chat Software - Marketing Automation Software - Multi-Channel Communication - Multi-Language - Natural Language Processing - Pre-Configured Bot - ROI Tracking - Reporting/Analytics ## Integrations (13 total) - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Lime Connect - LiveChat - Meta for Business - Salesforce Platform - Telegram - VirtualQ - WhatsApp - Zendesk Suite - eGain Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software) - [Marketing Automation Software](https://www.capterra.co.il/directory/6/marketing-automation/software) - [Conversational Marketing Platform Software](https://www.capterra.co.il/directory/31562/conversational-marketing-platform/software) - [Chatbot Software](https://www.capterra.co.il/directory/32448/chatbot/software) ## Alternatives 1. [Drift](https://www.capterra.co.il/software/150371/drift) — 4.5/5 (199 reviews) 2. [Smith.ai](https://www.capterra.co.il/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) 3. [Serviceform](https://www.capterra.co.il/software/173576/serviceform) — 4.6/5 (30 reviews) 4. [hello24.ai](https://www.capterra.co.il/software/1033570/hello24ai) — 4.7/5 (22 reviews) 5. [Freshchat](https://www.capterra.co.il/software/158117/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "Smart software with agile team" — 5.0/5 > **Maximilian** | *8 December 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: - Young motivated team, dedicated success manager after implementation - Lifetime learning and high-end software - Highly reliable solution and open for feedback - Scalable solution suitable for both different use cases and languages - Integration into many different ticket tools available > > **Cons**: - Currently no possibility to send/receive photos and/or videos ----- ### "Sehr gutes Produkt und ausgezeichnete Zusammenarbeit" — 5.0/5 > **Eva** | *15 September 2020* | Newspapers | Recommendation rating: 8.0/10 > > **Pros**: Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht\! > > **Cons**: Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen. > > Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann\! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen. ----- ### "All of the important information about your AI chatbot at a glance" — 5.0/5 > **Denise** | *22 March 2021* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly. > > **Cons**: There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis. > > We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool. ----- ### "Reliable Partnership" — 5.0/5 > **Ralf** | *7 July 2020* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper. > > **Cons**: I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop > > From the beginning of our partnership till now - we couldn´t be more happy\! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members\! ----- ### "Sehr gutes Produkt\!" — 5.0/5 > **Hendrik** | *17 February 2021* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Die Kollegen arbeiten äußerst schnell und zuvorkommend. So wünscht man sich die Zusammenarbeit mit einem Dienstleister. > > **Cons**: Eine Export und Import Funktion (z.B. CSV) wäre wünschenswert. > > Steigerung des Kundenerlebnis, Sehr intuitiv für Mitarbeiter als auch für den Kunden. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.il/software/204798/moin-ai?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/204798/moin-ai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data