--- description: Get detailed information about Gem usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gem Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Applicant Tracking Software](/directory/30060/applicant-tracking/software) > [Gem](/software/204052/gem) # Gem Canonical: https://www.capterra.co.il/software/204052/gem Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/204052/gem?page=2) > Gem is the AI-first recruiting platform built for better outcomes, not more tools. > > Verdict: Rated **4.7/5** by 124 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gem? Over 1,200 organizations — including Anthropic, Zillow, Walgreens, Carmax, Robinhood, and Doordash — run their recruiting on Gem. Recruiters using Gem see up to 5x productivity gains. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 124 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gem - **Location**: San Francisco, US - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$135.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: For a custom quote, feel free to request a demo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Denmark, Finland, France, Germany, Iceland, Norway, Sweden, Switzerland, United States ## Features - Applicant Tracking Software - Application Management - CRM Software - Candidate Management - Collaboration Tools - Customizable Branding - Email Marketing Software - Interview Management - Interview Scheduling - Job Management - Job Posting - Multi-Channel Marketing - Recruitment Management - Reporting/Analytics - Resume Parsing - Resume Search - SMS Messaging - Social Recruiting - Talent Acquisition - Task Management Software - Workflow Management Software ## Integrations (54 total) - AlexisHR - AmazingHiring - Ashby - Avature - Avionté - BambooHR - Behance - Breathe - Breezy - Calendly - Cezanne HR - Checkr - CoderPad - Deel - Dice ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Applicant Tracking Software](https://www.capterra.co.il/directory/30060/applicant-tracking/software) ## Related Categories - [Applicant Tracking Software](https://www.capterra.co.il/directory/30060/applicant-tracking/software) - [Recruitment Software](https://www.capterra.co.il/directory/30602/recruiting/software) - [HR Analytics Software](https://www.capterra.co.il/directory/31064/hr-analytics/software) - [Predictive Analytics Software](https://www.capterra.co.il/directory/30945/predictive-analytics/software) - [Recruitment Marketing Software](https://www.capterra.co.il/directory/33016/recruitment-marketing-platforms/software) ## Alternatives 1. [100Hires](https://www.capterra.co.il/software/206957/100hires) — 4.9/5 (1186 reviews) 2. [micro1](https://www.capterra.co.il/software/1077474/micro1) — 4.9/5 (823 reviews) 3. [Zoho Recruit](https://www.capterra.co.il/software/125768/zoho-recruit) — 4.5/5 (1268 reviews) 4. [ZipRecruiter](https://www.capterra.co.il/software/130706/ziprecruiter) — 4.2/5 (10949 reviews) 5. [Indeed for Employers](https://www.capterra.co.il/software/161381/indeed) — 4.5/5 (7610 reviews) ## Reviews ### "OK CRM Recruiting Tech Undermined by a Weak Post-Sale Service Model" — 2.0/5 > **Anthony** | *24 July 2026* | Airlines/Aviation | Recommendation rating: 2.0/10 > > **Pros**: I have worked with numerous applicant tracking, recruiting CRM, sourcing, and AI-enabled talent platforms, and currently oversee an HR technology environment involving more than 175 systems and applications across our organization. Against that reference set, Gem remains a capable recruiting technology product. Its core strengths are sourcing, candidate pipeline development, sequencing, and the consolidation of recruiting activity into a relatively intuitive interface. The learning curve is reasonable for experienced recruiting professionals, and the platform can materially improve recruiter efficiency when configured and supported properly. Importantly, our experience with Gem was not always negative. We previously had a Customer Success partner who was highly accessible, knowledgeable, and willing to spend the time necessary to understand our recruiting environment. That experience demonstrated that Gem can pair a strong product with strong service. The contrast with our current experience is therefore particularly notable. > > **Cons**: Among the HR technology vendors I have worked with, our recent service experience with Gem has been among the poorest. The issue is not a single delayed email or an isolated interaction. It is the cumulative pattern: limited ownership, repeated handoffs, reliance on generic support channels and prerecorded material, constrained access to live expertise, and a noticeable difference between the attentiveness surrounding renewal and the support available afterward. We first documented concerns about unanswered support requests on June 12. By July 2, I had explicitly identified responsiveness, ownership, implementation support, and follow-through as the problem. Subsequent escalation led to a Customer Success conversation, but that session itself was shorter than necessary and did not resolve the outstanding issues. The next step was to review several on-demand webinars before another targeted session could be scheduled. The most revealing interaction came later. After explaining that 30 minutes had repeatedly been insufficient, I asked whether 45–60 minutes could be accommodated, noting that our previous Customer Success partner routinely reserved 45 minutes and often remained longer when the work required it. The response acknowledged the need but stated that, “due to bandwidth constraints,” calls had to remain limited to 30 minutes and instructed us to “Please come prepared.” That exchange captures the broader problem. We were not asking Gem to compensate for a lack of preparation. We were asking for sufficient access to expertise to properly use a platform for which we are already paying. “Bandwidth constraints” may be an understandable internal operating reality. From the customer's perspective, however, vendor capacity should not become the mechanism by which adequate support is rationed—particularly after the customer has already escalated concerns about inadequate support. > > Gem is a case study in why enterprise software should be evaluated as both technology and service infrastructure. I approach this review from a fairly broad comparative base. I have worked with multiple ATS, sourcing, recruiting, HRIS, payroll, benefits, performance, analytics, and AI-enabled platforms, and currently have responsibility across an organizational technology ecosystem containing more than 175 systems and applications. I therefore do not expect every SaaS vendor to provide unlimited consulting or immediate access to a dedicated representative. Tiered support models and capacity constraints are normal. What is not normal, in my experience, is the degree of effort required here to obtain substantive assistance after concerns have already been escalated. The chronology matters. We raised support concerns in June after reaching out multiple times without receiving the expected follow-through. After renewal, when we attempted to address implementation and adoption concerns, we were directed toward a generic support channel. We escalated again. A Customer Success leader became involved. After a live session that did not provide enough time to address the issues, the follow-up consisted largely of on-demand webinars, followed by another narrowly scoped session. When I explicitly explained that the allotted time had repeatedly proven inadequate and requested 45–60 minutes, the request was declined because of Gem's “bandwidth constraints.” There is also a subtle but important customer-experience issue in the language throughout these interactions. The communications are courteous. The problem is not tone in the conventional sense. It is where responsibility is repeatedly placed. The customer is asked to review additional materials, narrow the discussion, prepare specific questions, and make the interaction more efficient because the vendor cannot allocate additional time. Individually, each request is reasonable. Collectively, after repeated escalation regarding inadequate support, they reveal a service model oriented toward managing vendor capacity rather than resolving the customer's underlying problem. That distinction matters. A sophisticated software product inevitably creates questions that cannot always be resolved through webinars or documentation. Customer Success should add diagnostic value: understanding the customer's environment, identifying configuration or adoption gaps, translating product capability into workflow, and staying engaged long enough to determine whether the problem has actually been solved. Our previous experience with Gem demonstrated exactly that kind of partnership, which is why I do not view the current experience as an inherent limitation of the product. It appears to be a deterioration in the service model surrounding it. For prospective buyers, my recommendation is therefore qualified rather than categorical: evaluate Gem on the strength of the technology, but conduct equal diligence on the post-sale service model. Before signing, establish exactly who will own your account after implementation; whether you have a named Customer Success resource; what live advisory support is actually included; typical meeting duration and availability; escalation procedures; and what happens when self-service materials do not resolve an issue. If those elements matter to your implementation or operating model, obtain the expectations in writing. Gem remains a capable platform. But software value is not merely a function of features. It is the combination of functionality, adoption, implementation quality, access to expertise, and the vendor's willingness to assume ownership when something is not working. On the technology itself, Gem remains competitive. On Customer Success, based on our recent experience, I would exercise considerable caution. ----- ### "Easy to use for recruiters, powerful collaboration and reporting for teams" — 5.0/5 > **Cynthia** | *29 August 2025* | Staffing & Recruiting | Recommendation rating: 7.0/10 > > **Pros**: Gem is extremely easy to use. Setting up sequences is quick and practical, and the wide range of placeholders makes it easy to personalize outreach at scale. I really value the ability to add notes and tags to candidates, which makes team collaboration smooth and transparent. From a recruiter’s perspective, it feels almost like an ATS — the filters are very detailed, and you can scrape/search efficiently when looking for specific profiles. Another big plus is being able to reuse your own database and talent pools over time, which reduces reliance on external sourcing tools. From a team lead perspective, the reporting dashboards make it easy to track pipeline health and recruiter performance, which is very valuable for scaling teams. > > **Cons**: It is on the expensive side, especially since you still need another tool for actual sourcing. Nowadays, many sourcing platforms also include emailing capabilities, which makes Gem feel like an additional investment. The ATS integrations also feel somewhat limited at times and require extra checks. > > Gem is a great tool both for day-to-day recruiting productivity and for leadership visibility. It saves time, improves collaboration, and provides strong insights, but the cost and ATS limitations should be considered depending on your stack. ----- ### "A great tool, a lot of potential to be a real gem" — 4.0/5 > **Mathieu** | *3 February 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I particularly like the collaboration possibilities in GEM. I'm heavily relying on shared projects with my teammates and finding a good workflow is easy with GEM. > > **Cons**: I wish GEM (1) could improve the filtering options in projects because filtering isn't the smoothest experience I've had so far and the tool has the potential for more and (2) could give us more freedom in building our own dashboards. There are many widgets available (which is great) but it makes it hard to quickly build the dashboards we want - we have to play around with the tool before, in order to find the best variables. > > The tool can definitely be improved to improve the sourcer/recruiter experience but I'm glad GEM is part of our sourcing workflow\! ----- ### "Amazing candidate relationship management software." — 4.0/5 > **Gedion** | *24 March 2025* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: The software is straightforward and has very reliable reporting tools that makes implementation seamless. > > **Cons**: The product is very effective. I have not found flaws associated with its implementation. > > Gem has provided us with improved reporting capabilities and enabled us to effectively manage recruiting campaigns. ----- ### "I am loving GEM\!" — 5.0/5 > **Talya** | *12 April 2022* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: My favorite thing about Gem is that it integrates with my ATS system as well as LinkedIn Recruiter. I am able to see if my colleagues have added a potential candidate to a project or reached out to them. Reaching out to the same candidates provides a bad experience. Gem uses personal email addresses which adds a personal touch when reaching out. I also love the fact that I can set up dates/times for messages to go out, 5 and 6 days after each message. This feature is customizable and the analytics prove that candidates will respond even on the third try. With Gem, you don't have to worry about anything, your email sequences are scheduled once you send out your first message. It's a wonderful tool that has helped me find great passive candidates for my roles. > > **Cons**: I would say there are many times where the email address is incorrect or is no longer in use. My solution to that is to send an introductory message through LinkedIn (only once) and then send the full sequence in Gem that way you are hitting both sides in case the individual does not have an email. > > I have really enjoyed Gem and would highly recommend that you try it out\! You can also create a dashboard of analytics on projects you create and on positions linked to your ATS which can really help to paint a picture for hiring teams. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.il/software/204052/gem?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/204052/gem) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data