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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.4
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Erica
Erica
Client Care Coordinator in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail as a go-to for all my personal and professional needs has met and exceeded my expectations!

5.0 last week New

Comments: My overall experience with Google has been entirely positive and allows me to operate professionally in an organized and competent way. I use many of the features within Gmail to help with my executive functioning skills such as snoozing emails to remind me to address things, schedule sending emails for the same reason, and keeping things sorted and organized in a way that makes sense for my brain. There's almost nothing that I can think of that I would use Gmail for that I'm not able to do in a user friendly format.

Pros:

Most things about the Google Suite I really like. I use the Gmail often and appreciate the way it allows me to group and sort emails, control the content of my emails, personalize signatures for different occasions, and I often use the search capability to scour my emails for information I need down the line. I especially like the Google meets feature which I use often at work and the Google Chat feature is my primary way of being available to my employees.

Cons:

I do not like that there is not an option to unsubscribe in bulk, or if there is, it's not apparent enough for me to find it. I also don't like that when you forward an email, there is not an option to change the subject line. When I get an email for continuing education credits, I like to forward them to my staff and use the label for all emails, but I would like to be able to change the subject line to let them know what the email is regarding and other pertinent information to keep them from just skipping past it.

Karly
Teacher in US
Primary/Secondary Education, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Everything you need and more in email

5.0 last month New

Comments: Overall, Gmail is phenomenal. I have used gmail not only for work, but for my personal email as well. Gmail integrates with all of the other Google apps. It is constantly adding features such as predictable text, appointment/task reminders, and customization. Gmail also offers two factor authentication.

Pros:

Gmail comes with so many options and intuitive tools. It is one of the best email apps. I have loved the ability to schedule to send emails and integrate my calendar. PLUS, using a gmail account also gives you your own Google Drive, so super bonus!

Cons:

Gmail is really the front runner in email apps. The only con would be that you lose your account after a long period of inactivity.

Melinda
Officer in Australia
Arts & Crafts, Self Employed
Used the Software for: 2+ years
Reviewer Source

used to love it. hate the way they are treating existing customers now.

2.0 4 months ago

Comments: used to love it. hate the way they are treating existing customers now.

Pros:

I loved Gmail for many years, using it since about 2010 for all my email accounts. With the introduction of paid storage, they have turned into money hungry jerks making it really hard to actually delete emails, thereby trying to force you to give up and pay for the service. I get it, most serives are moving to subscription models, but this is shitty service.

Cons:

as above. they are forcing customers to pay. unlike Adobe, which made an overnight change and advertised it, Gmail pretends you have a choice, with messages telling you to delete your emails etc etc. But while doing this, I have discovered that the process is so hard and requires so many steps that you waste half of your life trying to do it. Just be transparent about the costs and stop pretending you're giving people an option.

Shelly
DSP in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing to be able to read all my email accounts on my GMAIL

5.0 2 months ago

Comments: I have been using gmail for around 15 years and i love the sense of security it gives me i had been hacked with several other email platforms but i have not had a single issue with GMAIL.

Pros:

I love that i am able to link my other older email accounts i.e. yahoo, mail.com etc to GMAIL. Having the ability to open one platform and have all my mail in one spot is wonderful. It saves so much time rather than having to open three individual apps.

Cons:

It gets full quickly and i have to go in and select and move individual spam if on phone. However on computer i am able to select all and move or delete.

Justine
Client Solutions Analyst in US
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Love Gmail

5.0 4 weeks ago New

Comments: Overall, I use gmail everyday for both work and personal and its the best email app I've ever used.

Pros:

I love all of the integrations that gmail has to offer along with the functionality of gmail

Cons:

That you cant make desktop gmail dark mode without loop holes

Sarah
Student intern in US
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

10/10 Gmail is incredible!

5.0 4 weeks ago New

Comments: Spectacular, using GMAIL has helped me in various aspects of my professional career.

Pros:

I like how user-friendly GMAIL is and how easy it is to work in other Google Applications simultaneously.

Cons:

The inability to color code on the iPad application for Gmail.

Damaris
PSC in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

College Student Gmail Review

5.0 2 weeks ago New

Comments: My overall experience with Gmail is so good! It's so convenient. I use Gmail on my phone, iPad and laptop. It works amazingly on all devices which I absolutely love.

Pros:

I use it for school a lot, and I like how easy it is to navigate.

Cons:

I have no dislikes! I always have a great experience using gmail

Christian
Co-Founder in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great For SMBs

5.0 3 weeks ago New

Comments: Overall the use of gmail for my SMB is excellent. The way you can integrate it through apps is great.

Pros:

The ease of use and integration with my team and other softwares.

Cons:

The cost. It dramatically went up for no reason. It went up almost 40% since 2019.

KEVIN
Owner in Canada
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail safe and secure

5.0 last month New

Comments: very dependable to use and i know that its security can be counted on

Pros:

I never worry about any of Gmail's fundamental features because it is safe and incredibly reliable.

Cons:

Sometimes it can be difficult to personalize and customize Gmail when you need to make changes to your signature and information, in my opinion.

Destiny
Lead Designer in US
Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

Straightforward Email Service

5.0 2 weeks ago New

Pros:

I like that it's pretty simple to get set up. I like that it integrates with Google Drive and other Google Apps which makes it easy to sync a lot of business-related tasks. Not sure if most other apps have this feature but I like that I can schedule emails to go out later.

Cons:

Running out of storage. And apparently there have been some data breaches, not too happy about that.

Verified Reviewer
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail Is Good Overall - Needs Better Search Function

5.0 7 months ago

Pros:

It's a straightforward, easy-to-use email management system, inside of a well-integrated Google ecosystem (Google Drive, Google Calendar, etc).

Cons:

The search function is not as efficient as it could be. I often type in a keyword that I KNOW is in an email, but that email doesn't pop up in the search. Sometimes I have to type in the name of the person I corresponded with, or change the capitalization of the keyword in order for the email to appear.

Ben
Webmaster in UK
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great but pricy and occasionally very finnicky to use

4.0 2 weeks ago New

Comments: My overall experience with Gmail is great and there is very little to fault about it.

Pros:

I liked the ease-of-use and the useful capabilities of having all your third-party mail in one place through many devices.

Cons:

I disliked the pricing and the model that Gmail uses for its layout of mail.

Kate
Kate
Reseller in US
Verified LinkedIn User
Furniture, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best email service hands down

5.0 6 months ago

Comments: I read my Gmail daily and I like all of the benefits like spam removal, unsubscribe option they show when I haven't read an email in a while, all the storage in the follow up option they recommend after sending an email.

Pros:

I've been using Gmail for the past 20 years and it's the best email service. I have everything connected to my email with Gmail. I like the ease of access when I need to send an email from a website and my Gmail automatically opened to send. The layout is really easy and I like how I'm able to create different folders for things. I also don't have to see a whole bunch of news just to access the email service. I also like how they have the option to unsubscribe from email which you haven't read in a long time. Also the option to mark emails I spam. What are you doing we got gecko insurance because they can't keep them remember the kids kept them and what does not in the air you'll die tonight

Cons:

The thing I like least about it is that it doesn't go back past emails from 2016.

Toylin
Seasoning Blends in US
Food & Beverages, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail Emails

5.0 6 months ago

Comments: Gmail has traveled all over the place with me using for a very long time and will continue to do so. Its a brilliant company that provides you with the best privacy of all of your import documents .

Pros:

I love Gmail I use it every single day it keeps me connected in every way possible

Cons:

I can say what I like least about Gmail is when i forget my password its hard to get back in when you have a new phone number and have no way to change your info. Other than that its awesome.

Kerileng
Kerileng
Financial Expert and Internet Clerk in South Africa
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

BEST MAILING SOFTWARE

5.0 4 months ago

Comments: Gmail is good, it allows me to send unique files(WAV, FLAC, ZIP & more files) to overseas & around my country. Nothing is better than sending a large file using Gmail than sending it via Post Offices or Mail Boxes.

Pros:

Real time mails & sending different files using Gmail. Faster transfers

Cons:

Downloading received files via Gmail needs good & stable internet connection or else it will slow download speed

Joel
Driver in US
Transportation/Trucking/Railroad, Self Employed
Used the Software for: 1+ year
Reviewer Source

A good go to email software

5.0 4 months ago

Comments: Gmail is a fantastic email service that offers a lot of great features. It’s user-friendly interface integration with a powerful function help you find what you need impressing unwanted emails however, the clutter in the promotions and tabs can sometimes make it challenging to find important messages overall it’s an excellent choice for managing email efficiently.

Pros:

what I like about Gmail is it user-friendly interface and powerful organization features the search function makes finding emails super easy and I appreciate how it integrates with other Google services plus spam filtering works really well keeping my inbox clean.

Cons:

As an user occasional clutter, promotions, and social tabs, make it easy to miss emails. Sometimes the layout can feel overwhelming with all the options available while the function is powerful. It can sometimes return too many results if I’m not specific enough.

MUKUND
Manager Supply Chain in India
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail Review

5.0 last year

Comments: Gmail offers a heavenly in general involvement in its easy to understand interface, effective email the board devices, powerful spam channels, and consistent combination with other Google administrations. Its dependability, openness across gadgets, and steady upgrades add to a positive and solid email administration for clients around the world.

Pros:

Perfect for telecommuters and cooperative teams.

Cons:

Gmail's downsides remember periodic errors for its channels, making genuine messages be set apart as spam. Restricted customization choices for association might be a downside for clients with explicit inclinations. Also, high level elements for email promoting and crusade the executives are generally fundamental.

Redouane
Redouane
engineer in Morocco
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

GMAIL: Features, Functionality, User Experience.

5.0 last year

Pros:

I appreciate Gmail for its user-friendly interface, efficient organization of emails, powerful search capabilities, and seamless integration with other Google services, enhancing overall productivity and communication.

Cons:

Personal preferences may vary based on individual needs and experience

GURINDER
EXECUTIVE in India
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail Review

4.0 12 months ago

Comments: My overall experience is great with Gmail

Pros:

Gmail is an incredibly dependable, safe, and quick email program. It is the best on the market, and managing and organizing your emails is a breeze. Additionally, I've never had any trouble combining it with other programs, which saves me a lot of time. With the addition of mobile optimization, this software is excellent for both personal and professional use.

Cons:

Some people may find it annoying that Google Adwords is located within the interface. Email is gathered by Gmail from your hosting server, and it could not happen as rapidly

Uzair
Uzair
Supervisor in United Arab Emirates
Verified LinkedIn User
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail Review

5.0 11 months ago

Comments: It’s widely regarded as one of the top email services available, offering a combination of user-friendly features, robust security measures, and integration with other Google services. I appreciate its powerful search functionality, and organization tools that help streamline email management. Additionally, Gmail's reliable performance, frequent updates, and accessibility across devices make it a preferred choice.

Pros:

Integration with other Google services and Security Features Gmail seamlessly integrates with other Google services, such as Google Drive, Google Calendar, and Google Docs, making it easy to access and share files, schedule events, and collaborate with others. It incorporates robust security measures, such as spam filters, phishing protection, two-factor authentication, and encryption, to keep my account and data safe from cyber threats.

Cons:

Ads as Gmail displays targeted ads based on the content of emails, which I find intrusive or privacy-invasive.

Jeniffer
Bookkeeper Assistant in US
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail is Amazing

5.0 last year

Comments: Overall it has been amazing I love all of the features it has to offer such as contact management, google calendar, and email notificatios. The mobile app is also very conveniant

Pros:

Email management this creates a confirmation for us being able to track which sources are working best for us and continue usage to procure more business

Cons:

Nothing I like least about Gmail thus far

Juan Pablo
Juan Pablo
CEO in Colombia
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

GMAIL is great for work-management

5.0 last year

Pros:

Gmail is great for multi-account management, although it comes at a moderate cost, its redirection capabilities are great for spam and inbox control. Its ease of use and administration panel for enterprises come in handy when handing email clients to company employees.

Cons:

Gmail for enterprise would greatly benefit in a price reduction or freemium alternative for enterprises, reducing costs could greatly increment the user base and startup rate of adoption.

Adriana
PATIENT SERVICES COORDINATOR in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

I LOVE GMAIL

5.0 2 weeks ago New

Comments: I have used gmail since 2007 and use it every day for reminders, emails, calendar invites ETC.

Pros:

The desktop and phone versions are very easy to use and manuever

Cons:

nothing, I've loved GMAIL and all of the options for saving and writing emails

Verified Reviewer
Verified LinkedIn User
Civil Engineering, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

GMAIL for everyday communication

5.0 5 months ago

Comments: My overall experience with Gmail has been positive, thanks to its intuitive interface, powerful search capabilities, and seamless integration with Google services, enhancing email management.

Pros:

I liked Gmail's clean, user-friendly interface, robust search functionality, and integration with Google services, making email management and organization simple and efficient.

Cons:

What I liked least about Gmail is how its inbox can become cluttered with promotional and social emails, which sometimes overshadow important messages, even with filtering options.

Sara
Transaction Coordinator in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Only Gmail For Personal and Business!

5.0 last year

Comments: I use Gmail all day every day for my job and I do not run into technical issues, it always runs smoothly, keeps me informed and lets me customize the settings that work best for me.

Pros:

I love that Gmail has an easy to read dashboard, flexible workspace options and so many features for helping with my small business. These include automatic contact saving, unlimited extensions, reminders, etc.

Cons:

I wish there was a place to get templates. This is my biggest complaint.