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Dynamics 365 Business Central

Dynamics 365 Business Central

What Is Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is a comprehensive business management solution designed for small to medium-sized businesses.The software provides features for financial forecasting and reporting, supply chain optimization, and project planning and tracking.

Who Uses Dynamics 365 Business Central?

Designed for small and medium-sized businesses, it is a business management solution that helps chart financial performance in real-time, optimize manufacturing capacity, and prioritize sales leads.

Dynamics 365 Business Central Software - 1
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Reviews of Dynamics 365 Business Central

Average score

Overall
4.0
Ease of Use
3.7
Customer Service
3.7
Features
4.0
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
ADEEL
ADEEL
Digital Marketing Assistant in United Arab Emirates
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A review of Dynamics 365 Business Central

5.0 last year

Comments: Overall very satisfied with the service and want to continue this in future as the interface is very cinvenient to use.

Pros:

The best option available in Dynamic 365 business central is very flexible planning and forecasting. Fast, consistent and very smooth access to the data and assigning it to the team is very easy.

Cons:

At sometimes it losses the connection with server and got stuck but I think in updated versions this will be sorted out.

Osiris
IT Manager in Dominican Republic
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Complete, robust and adaptable to your country

5.0 last year

Comments: My experience has been very good, I think that you must consider this option and better if you're on a Microsoft environment.

Pros:

This is a complete and robust ERP that brings adaptability to start working based on your BI.

Cons:

Not adding common thing as a default feature, things that you must develop to keep the things running.

Shane
System engineer in US
Computer Networking, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Dynamics 365 business central

2.0 7 months ago

Comments: I decided that this wasn't the software I needed and ended up getting rid of it and using something else.

Pros:

I liked that you had only one install to get everything instead of having to install ever tool.

Cons:

I think the software was to inconvenient for me.

toshia
Owner in US
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Best business App on the Market

5.0 3 months ago

Comments: Overall I think dynamkcs 365 is a wonderful application and asset to my company

Pros:

Dynamics 365 Business Central is like the perfect business sidekick! It syncs up with your favorite Microsoft apps like Office 365, so everything works together smoothly. Plus, it grows with your business, whether you're just starting out or scaling up, and it’s packed with great tools to manage finances and operations effortlessly.

Cons:

The downside? Customizing it to fit your unique needs might take a developer's touch, which can add some extra cost and complexity if you're looking for a more tailored experience.

Verified Reviewer
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

good service

4.0 6 months ago

Comments: It is crucial to be transparent about the initial learning curve and potential costs associated with implementation and customization. These aspects can be challenging when communicating product value to potential customers, especially small businesses with limited budgets

Pros:

I can say that Dynamics 365 Business Central stands out for several key aspects. What I value most is its seamless integration with the Microsoft ecosystem, which greatly facilitates adoption and use for companies already familiar with tools like Office 365. The flexibility of the platform is another strong point, allowing customizations that adapt to the specific needs of each business

Cons:

Despite its numerous advantages, it has some aspects that could be improved. From my perspective, the initial learning curve can be steep, especially for users unfamiliar with the Microsoft ecosystem. This can make it difficult for our marketing efforts when trying to convince potential customers of its ease of use. Another weak point is cost, which can be prohibitive for small businesses, limiting our target market

Regina
Technical Customer Case Supervisor in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

DYNAMICS HELPS smoothen your workflow

5.0 7 months ago

Comments: Dynamics 365 will help you organize your workflow in your business from inventory to incoming to outgoing of your items

Pros:

Dynamics will help you organize your workflow in your warehouse

Cons:

Actually Dynamic 365 Business Central is expensive but if you are going to consider value for money i should say it is worth the price.

Ruxshin
Public Health inspector in Canada
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great software!

5.0 6 months ago

Pros:

My team and I used this for our project management work and it was a great tool to get organized!

Cons:

It was a bit expensive compared to others.

Michael
President in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics works

4.0 7 months ago

Comments: positive, consolidates many tasks and allows centralized management

Pros:

ease of integration and ability to centrally manage tasks and assignments

Cons:

Not all aspects are intuitive or easy for clients to setup and manage

Krystal
Software Solutions Assoc in US
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dynamics 365: Eh, it does what it should.

4.0 8 months ago

Pros:

I do appreciate the integration options for 365 and the updates it has made from great plains.

Cons:

The interface is outdated and it too difficult to find necessary reports. The report and field names are not common terms so you really need to know the software to find what you are looking for. Relying on the search feature is a bit immature to have to do.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Collect payments with ease

5.0 3 months ago

Pros:

I love that I can collect payments using this software.

Cons:

Some features can be complicated to use.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best ERP software so far

5.0 4 years ago

Comments: The procurement process has been made easier.
Our asset management is now on point.
The human resource management especially the payroll management bit is awesome.

Pros:

Dynamics 365 BC has a variety of tools including the procurement module, human resource module, and the finance module. It has a interface that is user friendly and easy to use. It's workflows are outstanding and carrying out an activity from one end to another is made easy. With the workflows, at least a track can be made on the movement of activities carried out in the system. The ability to generate reports is a plus which is also easy. Another good feature is that it can be customized to accommodate the user needs. It is also compatible with Microsoft Excel such that one can export and import data between the two.

Cons:

At first, you will need some practice on how to manage it to avoid messing up with your crucial data. Another issue is that running many processes at once can slow it down and this will force you to wait longer.

David
Engineering Manager in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dynamics Review

5.0 2 years ago

Pros:

It easily integrates with Microsoft products and has a full set of features that we use regularly.

Cons:

Like any software it has a learning curve. This takes time and effort of the individuals teaching and those learning.

Ashley
Help Desk in US
Consumer Goods, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

The new way to do business

5.0 5 years ago

Comments: Our business is running smoother since changing but we are slowly getting everything in the new system. It is taking some time but it easy to find orders/invoices when you know what to look for. I use it daily to send invoices, correct price errors, correct PO numbers.

Pros:

I like that we are able to have all of our stages in one program. From our quotes to our invoices, we can keep track of the progress of each transaction. You can search by customer, order number, PO number, amount and there are many more options. After some training and a better understanding of how accounting works, I have excelled at understanding what needs to be done to correct issues or fix errors. I appreciate the ability to put notes on each quote, order, and invoice.

Cons:

I wish there was a little more features such as having automatic invoices from multiple vendors but I think they may be working on that. I also wish there was a creation date for invoices and not just a posting date. I also wish there was a way to link invoices after you have made a change/correction such as the PO number being incorrect. Once you change the PO number, you have no idea that it went to another invoice.

Susan
Program Director in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Dynamics User

4.0 last year

Pros:

Mobile application for receipt submission

Cons:

Difficult to use as saving is a two step process instead of one

asad
Data Analyst in Germany
Chemicals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The go to tool for POS integration

4.0 12 months ago

Pros:

Really helpful and easily integrated with POS systems.

Cons:

User interface and the technical details can be tricky.

Priyank
Senior Consultant in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great Functionality for Finance ERP

5.0 last year

Pros:

The functionality offered for the finance module along with ease of configuration and implementation for SME

Cons:

Customization to meet business requirements are difficult to make on the finance side

Terri
Controller in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

BC challenging but useful

5.0 2 years ago

Pros:

Ability to customize functions/processes

Cons:

Reporting is limited. We had to purchase an add-on to meet our needs

Mohammad
manager in United Arab Emirates
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

important app

5.0 2 years ago

Pros:

all feature from outlook or Microsoft office

Cons:

easy to do or configuration or sync and important the safety

Victor
Business Applications Developer in Ghana
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Dynamics 365 Business Central

5.0 2 years ago

Comments: It has been a good product in managing business and its resources. Implementing it makes you learn a lot about what goes into managing and running a standard business

Pros:

it’s a detailed ERP software that can function on its own without tiresome integrations even though it has accommodation for API integrations

Cons:

The fact that the license is a bit expensive so it’s best for large companies with lots of users.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Keeps everything in once place.

3.0 4 years ago

Pros:

Dynamics allowed me to stay organised. as D-365 has many tools , with all the variety of plug-ins, setting up automation and communication takes some work but it is really easy to see how my pipeline is working and have a single view of the company in one single dashboard.

Cons:

it would have been great if it had a bit more features . i think that the reporting is the Achilles heel of the platform, it's a time-consuming task and not very straight forward as done in other platforms

Scott
US
Used the Software for: Not provided
Reviewer Source
Source: SoftwareAdvice
1.5 11 years ago

Comments: I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

Verified Reviewer
Verified LinkedIn User
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics Review

4.0 6 years ago

Comments: It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros:

Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons:

Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Carlene
Accounts Payable in US
Industrial Automation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Beware!

1.0 3 years ago

Comments: None

Pros:

Nothing. It is not nearly worth the 165,000.00 that we have put in to it over the last year.

Cons:

Everything. System does not work. Too many fields to jump around to, too many pages to jump to. Unable to keep pages open to work between. Unable to see Customer / Vendor numbers. Not enough character spaces in some fields. Document date does not pull in correctly on Payment Journal. Check Stub total dollar amount prints on top of check number of lower stub. No vendor number prints anywhere on the check or stub. System creates two or three numbers for every PO, Job, Invoice. Payment Journal populates every Vendor that has a transaction then you have to choose which one to pay and then delete what you don't want. Checks do not print out in Alphabetical order. I can go on and on. Nothing good to say about this Program. It is not even written for our Industry. We were not even listed in the choices for Industry. What does that tell you.

Juan
CEO in Mexico
Food Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Microsoft Dynamics 365 intelligent Business Applications

5.0 3 years ago

Pros:

Agility and innovation are integrated into a solution that meets all customer needs.

Cons:

Requires greater functionality to meet the tax requirements of all businesses in Mexico.

Tim
COO in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Unnecessarily complicated and expensive to implement reports are terrible.

2.0 3 years ago

Comments: Terrible. I have been used at least 3 other systems and all of the others have been more intuitive. This product is a mess. Worst decision we have made with our startup is selecting this software.

Pros:

It is not a bad looking interface. That is the only positive thing I can say about this software.

Cons:

The software is not at all intuitive, very little is possible to do out of the box, everything requires expensive consultant time to set up, and even simple reports are hard to generate. Way, way too complicated to do basic things. It leaves us with little functional reporting and a lot of frustrating headaches. By the time you realize you have made a mistake implementing its way too late.