---
description: Get detailed information about Hybrid Chat usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hybrid Chat Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Hybrid Chat](/software/199127/hybrid-chat)

# Hybrid Chat

Canonical: https://www.capterra.co.il/software/199127/hybrid-chat

> Live chat, integrated with any digital channel (WWW, WhatsApp, Facebook. SMS,..), chatbot, CRM and call center.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Hybrid Chat?

Expertflow Hybrid Chat is fully functional in contact centers of Banks, Telecom companies, Health Care centers  \& Airlines. It provides visual IVR for self-service and can also connect to agent.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Expertflow
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$168.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Hybrid Chat has a subscription licensing model, charged per concurrent agent per month. 
- $14 standalone Hybrid Chat license with web chat, 
- $4 integration license with Cisco/Freeswitch/FusionPBX 
- $2 per channel(WhatsApp, Facebook, Twitter, Viber, etc.)
- $4 USD if supported by a chatbot.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Linux (On-Premise), Android (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Hindi
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 9 more

## Features

- Autoresponders
- Chat/Messaging
- Customizable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (4 total)

- AtomX Digital AI Chatbot
- Expertflow Contact Center
- MS Dynamics
- Rasa

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Contact center SMS, Chat, social media integration with Cisco Finesse" — 5.0/5

> **Issa** | *19 April 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The software integrates nicely with Cisco Finesse.  Reports are integrated in Cisco CUIC. Easy of use and short learning curve.
> 
> **Cons**: I would like to see the backend simplified and a single GUI management interface for the different products provided by Expertflow.
> 
> The Missouri Poison Center is 24/7 contact center.  We implemented ExpertFlow Hybrid Chat in 2019.  The company culture, from the\[SENSITIVE CONTENT\]  to the helpdesk, strive for customer’s success.  Everyone was proactive and eager to assists us in ideas, solutions, and customization.  We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner.  We are pleased with the company culture and continue investing in their products and services.

## Links

- [View on Capterra](https://www.capterra.co.il/software/199127/hybrid-chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/199127/Hybrid-Chat/> |
| en-AE | <https://www.capterra.ae/software/199127/hybrid-chat> |
| en-AU | <https://www.capterra.com.au/software/199127/hybrid-chat> |
| en-CA | <https://www.capterra.ca/software/199127/hybrid-chat> |
| en-GB | <https://www.capterra.co.uk/software/199127/hybrid-chat> |
| en-IE | <https://www.capterra.ie/software/199127/hybrid-chat> |
| en-IL | <https://www.capterra.co.il/software/199127/hybrid-chat> |
| en-IN | <https://www.capterra.in/software/199127/hybrid-chat> |
| en-NZ | <https://www.capterra.co.nz/software/199127/hybrid-chat> |
| en-SG | <https://www.capterra.com.sg/software/199127/hybrid-chat> |
| en-ZA | <https://www.capterra.co.za/software/199127/hybrid-chat> |

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