--- description: Get detailed information about Acefone usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Acefone Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Acefone](/software/198347/acefone) # Acefone Canonical: https://www.capterra.co.il/software/198347/acefone Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/198347/acefone?page=2) > No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. > > Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Acefone? We serve Medium and Large enterprises for all their telephony needs and specialize in powerful integrations along with bespoke solutions as per the business requirements. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 135 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Acefone - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User - **Pricing Details**: Acefone is offered across two pricing plans, outlined below. A free trial is offered. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Tracking Software - Callback Scheduling - Caller Profiles - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Customizable Reports - Dashboard Software - File Sharing Software - File Transfer - IVR - Multi-Channel Communication - Multi-User Collaboration - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - SMS Messaging - Search/Filter - Two-Way Audio & Video - Video Conferencing Software - Virtual Extensions - VoIP Software - Voice Mail ... and 5 more features ## Integrations (11 total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.co.il/directory/30940/voip/software) ## Related Categories - [VoIP Software](https://www.capterra.co.il/directory/30940/voip/software) - [Web Conferencing Software](https://www.capterra.co.il/directory/30075/web-conferencing/software) - [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software) - [Unified Communications Software](https://www.capterra.co.il/directory/31035/unified-communications/software) - [Team Communication Software](https://www.capterra.co.il/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.co.il/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.co.il/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.il/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [Nextiva](https://www.capterra.co.il/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Please stay away, from this company." — 1.0/5 > **Dhirendra** | *1 April 2026* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: Nothing. There is absolutely nothing good about thier service. Please stay away, they are not genuine providers. > > **Cons**: Bad Customer Support Customer Support Executive are not technically qualified. They are using grey routes to provide service. > > Extremely poor service, I have used thier service for 20 days along with thier another company called TheRealPBX, the call drops very frequently, and they might be transferring those calls illegally to somewhere else, when I submitted the tickets rergarding breaking voice and call issues, along with recording all they will do is, do a ping test to one of thier voip servers and would do a test call every time. but the issue is, they use thier own DID for Test call, which is from vonage while they provide a third party Toll free number when you opt for thier service, and as they are hosted probably, in the same servers, the issue wont show up, no matter how many recordings you send, they will ignore it and ask to send them again, and again will keep repeating Ping test and test call, while marking the ticket resolved just by test call. ----- ### "Don't buy acefone, After paying them they don't care" — 1.0/5 > **Sachin** | *23 February 2026* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > Don't buy acefone, After paying them they don't care, take 5-7 days to do just onboarding, never inform any updates, costlier than tata tele services. Feels like not genuine company ----- ### "Misleading Product & Terrible Customer Service – Stay Away\!" — 1.0/5 > **Bill** | *27 March 2025* | Financial Services Software | Recommendation rating: 0.0/10 > > **Pros**: Nothing unless you like to completely waste your time > > **Cons**: Very cumbersome and antiquated auto dialer from the early 2000's Doesn't even have voicemail detection > > I had a terrible experience with Acefone.com. Their agent, \[sensitive content hidden\] , completely misrepresented their product. I was told I was purchasing a Predictive Dialer, but after digging into the features, it turns out it’s just an Auto Dialer — and when I called him out on it, he insisted they were the same thing (they’re not). To make matters worse, the system is outdated, clunky, and lacks basic features like voicemail detection. When I asked for a refund of the $100 I had already paid, I was told it wasn't possible. Total rip-off. Do yourself a favor and avoid this company at all costs. ----- ### "Acefone is an excellent choice for any companies online phone system and IVR needs." — 5.0/5 > **Neil** | *15 June 2022* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements. > > **Cons**: So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist \[SENSITIVE CONTENT\] was AWESOME and our Client Services Representative \[SENSITIVE CONTENT\] is so accommodating, I really have nothing I can say is a downside to this company or product. > > Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. \[SENSITIVE CONTENT\] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses. ----- ### "Feature Packed and cheaper than a standard single BT phone line" — 5.0/5 > **Lee** | *29 January 2021* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. \[SENSITIVE CONTENT HIDDEN\] was a great help when designing a package that best suited my business needs. I would highly recommend. > > **Cons**: Too early to tell, but so far I have no gripes about this software. > > I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact \[SENSITIVE CONTENT HIDDEN\]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.il/software/198347/acefone?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/198347/acefone) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data