Who Uses CommBox.io?
Mid to Enterprise companies in all customer front verticals
What Is CommBox.io?
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels.
CommBox.io Details
CommBox
https://commbox.io
Founded 2013
Play
CommBox.io pricing overview
CommBox.io has a free version and offers a free trial.
Free Version
Yes
Free Trial
Yes
CommBox.io deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Webinars
- Documentation
CommBox.io Features
Call Center Software
- Blended Call Center
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Escalation Management
- Inbound Call Center
- Interactive Voice Response (IVR)
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real-time Chat
- Reporting/Analytics
Conversational AI Platform Software
- Chatbot
- Code-free Development
- Contextual Guidance
- For Developers
- Intent Recognition
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Pre-Configured Bot
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Speech Synthesis
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Live Chat Software
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
CommBox.io Alternatives
More CommBox.io alternatives
Zendesk is the leading cloud-based help desk software built for better customer relationships.
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Boomtown helps enterprises deliver the customer experiences they imagine, exactly as they intend.
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
