What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Jira Details

Atlassian

Founded in 2013

Jira Details

Atlassian

Founded in 2013

Jira videos and images

Jira video
Jira Software - 1 - thumbnail
Jira Software - 2 - thumbnail
Jira Software - Jira Cloud for Mobile - thumbnail
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Compare Jira with similar products

Starting price

US$7.00/month
US$5.00/year
US$13.49/month
US$10.00/month

Free Version

Free Version Yes
Free Version Yes
Free Version Yes
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Jira deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Jira Features

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Assignment Management
  • Backlog Management
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Drag & Drop
  • Email Management Software
  • File Management
  • Gantt/Timeline View
  • Kanban Board
  • Multiple Projects
  • Negative Feedback Management
  • Planning Tools
  • Prioritization
  • Progress Reports
  • Progress Tracking
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real-time Updates
  • Reporting & Statistics
  • Request Management
  • Resource Management Software
  • Retrospectives Management
  • Role-Based Permissions
  • Status Tracking
  • Supports Scrum
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Management Software
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Workflow Management Software

View full list of Agile Project Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agile Methodologies
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Authentication Software
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Compatibility Testing
  • Configurable Workflow
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Database Support
  • Deployment Management
  • Document Management Software
  • Drag & Drop
  • Forms Creation & Design
  • Forms Management
  • Graphical User Interface
  • Integrated Development Environment
  • Iteration Management
  • Mobile Access
  • No-Code
  • Offline Access
  • Pre-built Templates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Social Media Integration
  • Task Management Software
  • Third Party Integrations
  • Version Control
  • Visual Modeling
  • Web Forms
  • Web/Mobile App Development
  • Workflow Management Software

View full list of App Building

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Authentication Software
  • Change Management Software
  • Collaboration Tools
  • Compatibility Testing
  • Configurable Workflow
  • Custom Development
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Data Modeling
  • Data Visualization Software
  • Database Support
  • Debugging
  • Deployment Management
  • Document Management Software
  • Drag & Drop
  • Forms Management
  • Graphical User Interface
  • Integrated Development Environment
  • Lifecycle Management
  • Mobile Access
  • Mobile Development
  • Monitoring
  • No-Code
  • Offline Access
  • Pre-built Templates
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Software Development
  • Source Control
  • Task Management Software
  • Third Party Integrations
  • Version Control
  • Web App Development
  • Workflow Management Software

View full list of Application Development

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrator Level Control
  • Agile Methodologies
  • Alerts/Notifications
  • Application Management
  • Automatic Test Generation
  • Baseline Manager
  • Bug Tracking Software
  • Change Management Software
  • Code Promotion
  • Collaboration Tools
  • Configurable Workflow
  • Conflict Tracking
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Defect Tracking
  • Deliverables Management
  • Document Storage
  • Drag & Drop
  • File Management
  • Issue Management
  • Iteration Management
  • Knowledge Management Software
  • Lifecycle Management
  • Monitoring
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Release Management
  • Reporting & Statistics
  • Requirements Management Software
  • Requirements Review
  • Status Tracking
  • Task Management Software
  • Test Case Tracking
  • Test Library Maintenance
  • Test Run Tracking
  • Third Party Integrations
  • Unicode Compliance
  • User Level Management
  • Version Control
  • WYSIWYG Editor
  • Workflow Management Software

View full list of Application Lifecycle Management

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Baseline Manager
  • Bottleneck Identification
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Container Monitoring
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization Software
  • Database Monitoring
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Event Logs
  • Full Transaction Diagnostics
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Issue Management
  • Issue Tracking Software
  • Monitoring
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Prioritization
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Root Cause Analysis
  • SSL Security
  • Single Sign On Software
  • Status Tracking
  • Third Party Integrations
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Workflow Management Software

View full list of Application Performance Management

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Bug Tracking Software
  • Bug/Issue Capture
  • Charting
  • Code Repository Integration
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Visualization Software
  • Drag & Drop
  • Email Management Software
  • Feedback Management
  • File Management
  • Issue Management
  • Issue Tracking Software
  • Knowledge Base Management
  • Monitoring
  • Multiple Projects
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Time Tracking
  • Projections
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Single Sign On Software
  • Status Tracking
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Ticket Management
  • Workflow Management Software

View full list of Bug Tracking

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Client Management
  • Client Portal
  • Contact Management Software
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management Software
  • Employee Management
  • Financial Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Marketing Automation Software
  • Order Management Software
  • Performance Metrics
  • Point of Sale (POS)
  • Project Management Software
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Scheduling Software
  • Task Management Software
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Training Management
  • Vendor Management Software
  • Workflow Management Software

View full list of Business Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Benchmarking
  • Budgeting/Forecasting
  • Business Plan Templates
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Drag & Drop
  • Financial Analysis
  • Financial Modeling
  • Financial Templates
  • Forecasting
  • Fundraising Management
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Income & Balance Sheet
  • Investor Management
  • Milestone Tracking
  • Performance Metrics
  • Pitch Presentation
  • Planning Tools
  • Progress Reports
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Tracking Software
  • Projections
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Scenario Planning
  • Social Sharing
  • Status Tracking
  • Step-by-Step Wizard
  • Strategic Planning Software
  • Task Management Software
  • Task Planning
  • Template Management
  • Third Party Integrations
  • Visual Analytics

View full list of Business Plan

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • CRM Software
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Forms Automation Software
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Modeling & Designing
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On Software
  • Task Management Software
  • Task Progress Tracking
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Workflow Management Software

View full list of Business Process Management

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customizable Branding
  • Discussions / Forums
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • File Management
  • File Sharing Software
  • File Transfer
  • Live Chat Software
  • Mobile Access
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing Software
  • Secure Data Storage
  • Single Sign On Software
  • Status Tracking
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing Software
  • Workflow Management Software

View full list of Collaboration

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Approval Process Control
  • Authentication Software
  • Bug Tracking Software
  • Build Log
  • Change Management Software
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Continuous Delivery
  • Continuous Deployment
  • Custom Development
  • Data Extraction Software
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Database Support
  • Debugging
  • Event Triggered Actions
  • Issue Management
  • Issue Tracking Software
  • Lifecycle Management
  • Milestone Tracking
  • Monitoring
  • Performance Testing Software
  • Pipeline Management
  • Policy Management Software
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Projections
  • Quality Assurance
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Secure Data Storage
  • Software Testing Management
  • Status Tracking
  • Template Management
  • Testing Management
  • Third Party Integrations
  • Version Control
  • Workflow Management Software

View full list of Continuous Integration

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Alerts/Notifications
  • Charting
  • Collaboration Tools
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Synchronization
  • Data Visualization Software
  • Drag & Drop
  • Forecasting
  • Functions/Calculations
  • KPI Monitoring
  • Mobile Dashboards
  • Monitoring
  • Multiple Data Sources
  • Performance Metrics
  • Predictive Analytics Software
  • Private Dashboards
  • Projections
  • Public Dashboards
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Single Page View
  • Single Sign On Software
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Workflow Management Software

View full list of Dashboard

  • API
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Approval Workflow
  • Audit Management
  • Authentication Software
  • Change Management Software
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Event Logs
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Issue Management
  • Issue Tracking Software
  • KPI Monitoring
  • Monitoring
  • Performance Management
  • Performance Metrics
  • Policy Management Software
  • Portfolio Management
  • Prioritization
  • Project Management Software
  • Projections
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Search/Filter
  • Single Sign On Software
  • Status Tracking
  • Task Management Software
  • Third Party Integrations
  • Timeline Management
  • Troubleshooting Reports
  • User Management
  • Version Control
  • Workflow Management Software

View full list of DevOps

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking Software
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Customizable Reports
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling Software
  • Employee Self Service
  • Employee Time Tracking
  • Forecasting
  • GPS
  • Leave Tracking
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Time Clock
  • Overtime Calculation
  • Payroll Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Schedule Distribution
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time Clock Software
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking

View full list of Employee Scheduling

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Bar Chart
  • Calendar Management
  • Capacity Management
  • Charting
  • Color Codes/Icons
  • Commenting/Notes
  • Customizable Fields
  • Customizable Templates
  • Deadline Management
  • Dependency Tracking
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • File Management
  • Gantt/Timeline View
  • Milestone Tracking
  • Multi-Department/Project
  • Multiple Projects
  • Planning Tools
  • Prioritization
  • Progress Tracking
  • Project Planning Software
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Resource Management Software
  • Search/Filter
  • Status Tracking
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Templates
  • Third Party Integrations
  • Timeline Management
  • To-Do List
  • Workflow Management Software

View full list of Gantt Chart

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Bug Tracking Software
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Fields
  • Customizable Reports
  • Deadline Management
  • Document Management Software
  • Drag & Drop
  • Email Management Software
  • For IT Project Management
  • Gantt/Timeline View
  • Issue Management
  • Milestone Tracking
  • Multiple Projects
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Requirements Management Software
  • Resource Management Software
  • Search/Filter
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Workflow Management Software

View full list of IT Project Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Brainstorming
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management System (CMS) Software
  • Crowdsourcing
  • Customizable Branding
  • Customizable Templates
  • Data Security
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Feedback Management
  • Forum / Discussion Board
  • Gamification Software
  • Idea Ranking
  • Ideation
  • Innovation Management
  • Mind Maps
  • Polls/Voting
  • Prioritization
  • Project Planning Software
  • Project Tracking Software
  • Projections
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Search/Filter
  • Single Sign On Software
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Whiteboard Software
  • Workflow Management Software

View full list of Idea Management

  • Code Development
  • Code Editing
  • Data Modeling
  • Debugging
  • Deployment Management
  • For Developers
  • Game Development
  • Graphical User Interface
  • Web/Mobile App Development
  • Website Development

View full list of Integrated Development Environment (IDE)

  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Blogs
  • Calendar Management
  • Chat/Messaging
  • Commenting/Notes
  • Contact Management Software
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • Employee Communities
  • Employee Database
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • File Management
  • File Sharing Software
  • Forum / Discussion Board
  • Live Chat Software
  • Meeting Management
  • Mobile Alerts
  • Multi-Language
  • Newsletter Management
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Screen Sharing Software
  • Search/Filter
  • Single Sign On Software
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Third Party Integrations
  • Transcripts/Chat History
  • Video Conferencing Software
  • Workflow Management Software

View full list of Internal Communications

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Drag & Drop
  • Email Management Software
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking Software
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritization
  • Project Management Software
  • Projections
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Task Progress Tracking
  • Third Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management Software

View full list of Issue Tracking

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Assignment Management
  • Calendar Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customizable Fields
  • Deadline Management
  • Dependency Tracking
  • Document Storage
  • Drag & Drop
  • Email Management Software
  • File Management
  • Gantt/Timeline View
  • KPI Monitoring
  • Milestone Tracking
  • Multi-board
  • Multiple Projects
  • Planning Tools
  • Prioritization
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Templates
  • Project Time Tracking
  • Project Tracking Software
  • Project Workflow
  • Projections
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Roadmapping
  • Search/Filter
  • Single Sign On Software
  • Supports Scrum
  • Tagging
  • Task Management Software
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time Tracking Software
  • To-Do List
  • Visual Workflow Management
  • Workflow Management Software

View full list of Kanban Tools

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management System (CMS) Software
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
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View full list of Project Management

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View full list of Project Portfolio Management

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View full list of Reporting

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View full list of Scrum

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View full list of Task Management

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View full list of Time Tracking

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View full list of Workflow Management

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Average score

Overall
4.4
Ease of Use
4
Customer Service
4.1
Features
4.4
Value for Money
4.2

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  • 51-200
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Cristian B.
Cristian B.
Sr Software Development Manager in Romania
Verified LinkedIn User
Semiconductors, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Jira for bug tracking and project management

5 2 years ago

Comments: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros:

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons:

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Gayan D.
Gayan D.
Senior Project Manager in Sri Lanka
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

The only project management tool you need

5 last month New

Comments: JIRA has been an integral part of our software development and project management journey and has just about all the tools you need to successfully manage your project or product offerings.

Pros:

JIRA has just about every project management aspect covered in their offering and it's easy to set up and configure to suit your needs. Reporting, ticket tracking, requirement and comment tracking, workflow customization, task assignment and follow-up + more make the life of a project manager a breeze which would otherwise have to be done using a multitude of tools.

Cons:

The permissions structure/permission matrix at the administrative level could be a bit more user-friendly as troubleshooting an incorrectly configured (permission) JIRA instance can be a hassle. Sometimes when new versions are introduced, some of the older features are dumbed down to make it easier for the user but for power users, this could cause confusion if they were wired to do some tasks using the old methods.

Yaroslav K.
Information Technology Major in Greece
Verified LinkedIn User
Higher Education Software, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

More then you will ever need / Tool to handle thousands of problems one by one

3 4 years ago

Pros:

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons:

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

Brandon S.
Brandon S.
President in US
Verified LinkedIn User
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A robust application that can be used for everything from task management to software development

4 last month New

Comments: We started using Jira for simple issue tracking for all issue types, from bugs and ideas to backlogged and in progress tickets. We have since expanded this to track our full development roadmap and to produce documentation within Confluence. We have also taken advantage of the integration with Gitlab and Sentry to help give us a more clear picture of what's going on, even when it isn't happening directly in Jira.

Pros:

Jira has a weekly release schedule which means the product is always being improved or changed. This is usually a good thing, although I will admit that sometimes it isn't. Jira is also incredibly functional for a broad range of use cases, from managing a simple to-do list, team task tracking, process automation, to software development. They do a good job of making it user friendly and easy to onboard, especially since they started making drastic UI improvements a little over a year ago.

Cons:

A consequence of being capable of so much is that it can be hard to configure initially. More specifically, which features you need and which can be disabled. There are a lot of great features but some just complicate the workflow, and it usually takes time to figure this out.

Sourabh S.
Sourabh S.
Software Developer in India
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

JIRA enables business to add velocity to their service management tasks and workflows

4 3 months ago

Comments: JIRA is a modern take on a ITSM solution. It is feature loaded yet has a very intuitive User Experience. It has good User Interface as well. JIRA acts as the common interface between Developers, IT ops and business teams and helps different parts of the business colloborate better. It acts as the source of truth for all involves parties and does its basic tasks quite well. It adds velocity to the overall process of task management irrespective of the industry it is used in.

Pros:

1. Great User Interface and User Experience. 2. The ability to create custom queues and automatically re-direct issues to these queues saves a lot of time. 3. The inbuilt SLA management and the option of integrating it to third party alert and notification software is impressive. 4. Adding attachment, links and other resources to JIRA ticket is easy and straightforward. 5. It has great audit trail tracking and can act as a source of truth for all parties involved.

Cons:

1. The issue search feature could have been a little more customizable and faster. 2. The options available to format the comments on an issue are limited and not very intuitive.