18 years helping Israeli businesses
choose better software

What Is Jira?

Join 250,000+ satisfied customers using Jira to connect software and business teams. Whether it's Marketing or Engineering, there's a Jira built for your way of working. Manage simple and complex projects, align teams, and communicate effortlessly. Customize your workflow or choose from pre-configured templates. Integrate with over 3,000 apps to create a unified workspace with your preferred tools.

Who Uses Jira?

Software development, marketing, engineering, design, operations, and IT.

Jira Software - Jira board
Jira Software - Jira roadmap
Jira Software - Jira managing features
Jira Software - Jira customization
Jira Software - Jira mobile interface

Not sure about Jira? Compare with a popular alternative

Jira

Jira

4.4 (15,132)
US$7.53
month
Free version
Free trial
163
38
4.1 (15,132)
4.3 (15,132)
4.2 (15,132)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$18.00
month
Free version
Free trial
113
79
4.5 (3,378)
4.4 (3,378)
4.5 (3,378)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Jira

Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
Rally
Top rated features
Prioritization
Status Tracking
Task Management Software
Azure DevOps Services
Top rated features
Collaboration Tools
Continuous Deployment
Continuous Integration Software
Microsoft Azure
Top rated features
Access Controls/Permissions
Cloud Computing
Data Security
ServiceNow Customer Service Management
Top rated features
Alerts/Escalation
Knowledge Base Management
Support Ticket Management
Airtable
Top rated features
Multiple Projects
Project Planning/Scheduling
Task Management Software
Pivotal Tracker
Top rated features
Prioritization
Project Planning/Scheduling
Task Management Software
Wrike
Top rated features
Configurable Workflow
Dashboard Creation
Financial Management Software
ServiceNow
Top rated features
Incident Management Software
Service Level Agreement (SLA) Management
Ticket Management

Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Simon
Simon
Legal Assistant in Kenya
Verified LinkedIn User
Legal Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best-in-class and reliable project management and workflow automation tool.

5.0 4 weeks ago New

Comments: Jira has made a tremendous work in streamlining our workflow automation ,collaboration and case management.

Pros:

The best part about Jira in our company is we are able to create ,assign and monitor issue through customizable workflows.Tracking legal cases ,client matters and court deadlines is fast and easy.Generate reports for client billing and cost management. The great dashboard helps us to visualise legal risks and pending compliance actions.It automates workflow processes make them more manageable for us and reduces a huge amount of manual work.

Cons:

I find it having a big learning curve for a new user since it require a lot of learning to be able to use most of its features effectively.

Mahato
Digital Marketer in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Pretty Good Platform

5.0 2 weeks ago New

Comments: Jira is very good for collaborating among teams , tracking projects and keeping communication related to project in one place.

Pros:

Jira has an intuitive interface making easy to use for users of all levels. Very easy to assign tasks ,create timelines and track. The Kanban board feature helps to visualize of tasks .Allow cross team collaboration making it effective when working on a project. Offer multiple connections with 3rd party apps.

Cons:

Jira is great but would recommend an improvements toward document loading and tracking.

Mik
Security Engineer in US
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Not Great, not terrible

3.0 4 months ago

Comments: Using Jira feels a bit like working with an old partner—reliable, but rough around the edges. It gets the job done, sure, and when it’s working smoothly, you appreciate the structure it brings. It helps you keep track of every detail, and when you’re neck-deep in issues, that’s a lifesaver. But it’s not always quick, or clean. Sometimes it makes you jump through hoops to get simple things done. You get bogged down in configurations, settings that don’t play nice together, and the whole thing can feel heavier than it should. It’s like trying to get answers from a witness who keeps dodging questions—you’ll get there eventually, but not without some frustration. Overall, Jira’s solid. It’s got the tools you need to keep things moving, but don’t expect it to hold your hand. You’ve got to be willing to put in the time to make it work for you.

Pros:

Jira? Yeah, it’s got its perks. It’s a tool that doesn’t just let you keep tabs on a job; it lets you really see it—track each issue, each lead, like it’s right in front of you. The workflows? They’re flexible, like good disguises. You can twist them to fit any shape. Agile boards help keep things under control—like a good stakeout, you get your sprints, your backlogs, keep everyone moving in the right direction. And then there's the integrations… fits with just about anything, like it was built to blend in. Reports and analytics? Those are the real truth-tellers. They don’t lie. They show you who’s keeping up, who’s falling behind. And the automations—well, those let you set things on autopilot. I like that. In my line of work, anything that does some of the heavy lifting for you… it’s a welcome tool. Yeah, Jira’s a good partner, long as you don’t forget who’s in control.

Cons:

Jira’s got its ups and downs. It’s a tool that tries to do a little bit of everything, but sometimes that means you’re dealing with too much noise and not enough signal. It can feel bloated, like it’s trying to be the hero of every job, when really, it just needs to get the basics right. Customizing anything? That can take you down a rabbit hole. You end up sifting through layers, settings buried under more settings, just to get it working how you need. Performance is another thing—it’ll drag its feet at the worst times. You want to get in, make a few updates, and get out, but it’s like you’re wading through molasses. And notifications? You’ll get hammered with them unless you shut most off, which kind of defeats the purpose. It’s powerful, sure. But it could use a little more finesse and a lot less complication.

Elias
Data Engineer in Chile
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Jira, an already powerful project management tool you can power up even further.

5.0 4 months ago

Comments: At the start it's intimidating due to the huge amount of tools it offers, but once you figure them out it becomes a very useful tool with tons of options and the ability to customize things to best accommodate your team and automate the management process.

Pros:

Incredibly complete and robust project management tool. Has basically everything, and gives you the ability to power things up even further by programming custom logics, both inside the tool and outside, by using its API.

Cons:

Figuring out which template works best, and what are their differences, can take a while.

Virginia
IT Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The one-stop-shop Project Management ,issue tracking and Agile Development Platform.

5.0 4 weeks ago New

Comments: In our organisation Jira experience has been pretty positive. We found it great for our workflow customization and automation, reporting ,team plan,track and managing project efficiently.

Pros:

Jira interface is easy to use making it friendly for all our teams to use .Provide alot of customizations that helps us to define our agile processes. Automates repetitive tasks eg ticket assignments and notifications.Provide real time reports that allow us to measure out team performance. Also it allows custom workflows for teams following scrum and kanban.

Cons:

Sometimes it slow down when one has a large data and compex workflows.