Who Uses JIRA?

Jira Software is trusted by agile teams looking to capture & organize issues, assign work & track team activity. The software is designed so Scrum, Kanban, & hybrid models are all successful.

What Is JIRA?

Jira Software is the #1 software development tool used by agile teams. Millions trust Jira as the source of truth for every step of their software project's life-cycle.

Built on 15+ years of agile evolution and continuously updated to support the latest trends in software development, Jira helps teams deliver value to customers faster by releasing earlier, more often, and more iteratively.

JIRA Details

Atlassian

http://www.atlassian.com

Founded 2002

JIRA Pricing Overview

JIRA does not have a free version but does offer a free trial. JIRA paid version starts at US$10.00/month.

Starting Price

US$10.00/month

Pricing Details

User tier pricing from 10 / $10 - 5000 / $6675

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

JIRA Features

Agile Project Management Tools Software
Backlog Management
Gantt/Timeline View
Kanban Board
Negative Feedback Management
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management
Access Controls/Permissions
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Web App Development
Audit Trail
Backlog Management
Collaboration
Task Management
Ticket Management
Workflow Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Performance Metrics
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports
Alerts/Notifications
Capacity Monitoring
Color Coding
Dependency Tracking
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates
Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Collaboration Tools
Dependency Tracking
KPI Monitoring
Milestone Tracking
Multi-board
Prioritization
Project Planning
Roadmapping
Supports Scrum
Task Management
Time Tracking
Budgeting/Forecasting
Collaboration
Goal Setting / Tracking
Marketing Calendar
Media Planning
Predictive Analytics
Presentation Tools
Project Management
Roadmapping
Spend Management
Customizable Dashboard
Goal Management
KPI Monitoring
Negative Feedback Management
Progress Tracking
Strategic Planning
Collaboration
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Planning
Requirements Management
Resource Management
Surveys & Feedback
Workflow Management
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Prioritization
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies
Budgeting
Change Management
Collaboration
Dashboard
Milestone Tracking
Portfolio Management
Project Planning
Reporting/Analytics
Requirements Management
Resource Management
Task Management
Time & Expense Tracking
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
KPI Monitoring
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Collaboration Tools
Create Subtasks
Gamification
Gantt/Timeline View
Mobile Access
Percent-Complete Tracking
Recurring Task Management
Reporting/Analytics
Spreadsheet View
Task Board View
Time Tracking
To-Do List View
Access Controls/Permissions
Business Process Automation
Calendar Management
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

JIRA Reviews

Showing 5 of 8,951 reviews

Overall
4.4/5
Ease of Use
3.9/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.2/5
Cristian B.
Sr Software Development Manager
Semiconductors, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/07/2019

"Jira for bug tracking and project management"

Comments: I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros: We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Cons: Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

  • Reviewer Source 
  • Reviewed on 18/07/2019
Jon B.
President
Computer Software, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 25/06/2020

"The industry standard for managing the Software Development Lifecycle"

Comments: I've used everything from Excel spreadsheets to MS Access to MS Project and I find that JIRA is the best bang for the buck when managing our SDLC.

Pros: We use JIRA online and it's dead simple to create and manage complex tasks. I love the ability to integrate with great packages like Confluence (which is SOOOO much better than Slack!).

Cons: Getting new employees up to speed on using the software is more time consuming that it should be. I'd prefer a more intuitive UI.

  • Reviewer Source 
  • Reviewed on 25/06/2020
Yaroslav K.
Information Technology Major
Higher Education, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    5/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/05/2018

"More then you will ever need / Tool to handle thousands of problems one by one"

Pros: *Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.
* New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons: *Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 21/05/2018
Jack E.
Managing Partner
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/03/2020

"First class service desk offering"

Comments: We have used this product from the very day we christened our service desk. It has evolved into an enterprise-class, feature-rich ticketing system that we have integrated with several external directories for our customers. So far, we haven't found a requested feature that we couldn't implement easily in Jira and the value proposition is strong. We recently migrated from an on-prem solution to one of their cloud offerings, mostly for ease of customer access, and have been thoroughly pleased.

Pros: Of course there's a little confirmational bias in any review of a product already acquired, but implementing it really was a thoughtful decision. Over the last few years, this product has really matured. When we started with it as an immature FOSS offering, it wasn't really enterprise-class. We were motivated by cost initially, but Atlassian has really grown it. Now with external directory integration, tiered hosting offerings, MSP-level features, and significant customization available, I can't think of another product that beats the value proposition. My most favorite feature? The return on investment. We use this to manage service desk interactions with more than 25 MSP clients, and have never been let down. It costs us less than weekly staff meeting pizza to operate and integration with other Atlassian products is superb.

Cons: Much of the branding customizations fall flat. Inability to resize or edit logos, the prominently featured plugs for Atlassian throughout the UI, and clunky DNS-tricks requires to redirect customer portal URLs to MSP's domain.

  • Reviewer Source 
  • Reviewed on 16/03/2020
Glenn B.
Manager, Operations
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/04/2020

"Great Collaboration Tool For Teams"

Comments: Great way to collaborate with team members and outside vendors on ticketing and projects, with a lot of integration opportunities. Would highly recommend to users not currently using JIRA.

Pros: It is a feature packed program that helps teams collaborate using a ticketing system. Much easier way to work with team members to fix issues, deploy updates and collaborate. Using this system between employees, departments, consultants and others we have been able to streamline collaboration on projects. It also has a lot of integration, including with Slack, to expedite notifications.

Cons: There is definitely a learning curve with this project and it can be a little hard to get the hang of, but once you do, the UI of the program will make sense.

  • Reviewer Source 
  • Reviewed on 16/04/2020