17 years helping Israeli businesses
choose better software
What Is Jira?
Join 250,000+ satisfied customers using Jira to connect software and business teams. Whether it's Marketing or Engineering, there's a Jira built for your way of working. Manage simple and complex projects, align teams, and communicate effortlessly. Customize your workflow or choose from pre-configured templates. Integrate with over 3,000 apps to create a unified workspace with your preferred tools.
Who Uses Jira?
All teams
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Reviews of Jira
Jira is a one-of-a-kind task management system, it's long learning time is offset by its amazing functionalities
Comments: Jira is a one-of-a-kind task management system that, while complex and not the easiest to initially learn to how to use, offers features and capabilities that other similar products do not have anything similar to
Pros:
My software team can use any type of any type of developer environment, custom workflow designs, offers creative features I did not even know I would like and utilize, good value for cost
Cons:
Hard to learn how to use at first, not the easiest to communicate between users and administrators on the program
JIRA allows us to align the entire team in a single direction!
Comments:
In general, I consider JIRA as a tool that after being adopted, we simply cannot stop using it. In addition to being very intuitive, coworkers can be informed or report the progress of activities from their mobile device.
It is excellent for involving all departments of the organization in a single direction, when we talk about executing a project with own, contracted or external resources.
Pros:
Jira is a very complete tool for tracking tasks, sharing work and, in general, for project control. Getting started with it was very simple and requires practically no learning curve. A very useful feature is that it can be adapted to almost any type of project and the use of templates makes it easier to adapt to the way we want to manage our resources. Notifications can be configured automatically or specifically for a person and we can share documents and photographs as evidence of our work.
Cons:
Its licensing may not be as flexible or accessible for small businesses. Therefore, it is important to consider the total number of licenses for which we must pay to use all the functionalities of the tool. It is important to understand that we are storing the historical memory of our projects and even many times contractually, we are obliged to keep this information available several years after finishing a project if the contract requires it.
Improves productivity, but misses a few basic features to make it even better
Comments: Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs.
Pros:
The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better. I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.
Cons:
I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations. Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud. Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.
Good riddance
Comments: I've been a Jira admin almost all my professional career, and I cannot take it anymore.
Pros:
I like Jiras Query Language. It enabled users to dig deep into the data stored in Jira to retrieve just the right info.
Cons:
Jira has grown into a bloated, inconsistent hot mess. Atlassian earns money not just by selling Jira licences (with horrific pricing), but by not implementing state-of-the-art features. They let others do that and charge a marketplace fee.
Best at small scale delivery
Comments: Unmatched in capability and ease of use. Pricing structure makes it easy to make accessible to every business size. Integrations with online collaboration tools have made WFH seamlessly easy. People can overcomplicate how projects are built, so it needs at least one experienced or continuously curious employee to keep benefits > overhead.
Pros:
It’s highly customisable- can be as simple or as complex as you need (which means it will work for you and not you for it). Usually, with this though, come specialist roles that you need to hire for (e.g. ‘salesforce specialist), but jira has easily the most extensive publicly available knowledge base. Every question or issue you may ever have, someone has had (and solved) before. Excellent community that also ways has a step by step for you. Continuous intro of new functionality. Integrates with pretty much everything out there
Cons:
Not so great when required for large scale delivery. Planner tries to do this, but feels like it doesn’t have the same level of user insight as the rest of the atlassian suite.
