What Is Jira?

Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.

Who Uses Jira?

All teams

Where can Jira be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 23 others

Languages

Czech, Danish, English, French, German and 7 others

Jira videos and images

Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization
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Jira video
Jira Software - 1
Jira Software - 2
Jira Software - Jira Cloud for Mobile
Jira Software - Turn features on & off
Jira Software - Customization

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Features of Jira

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assignment Management
  • Audit Trail
  • Backlog Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Calendar Management
  • Capacity Management
  • Change Management Software
  • Code Development
  • Code Editing
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Compatibility Testing
  • Compliance Tracking
  • Configuration Management
  • Continuous Delivery
  • Continuous Deployment
  • Create Subtasks
  • Customizable Dashboard
  • Dashboard Software
  • Data Connectors
  • Data Import/Export
  • Data Modeling
  • Data Visualization Software
  • Debugging
  • Deployment Management
  • Document Management Software
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Scheduling Software
  • File Sharing Software
  • For IT Project Management
  • Forecasting
  • Forms Automation Software
  • Forms Management
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Idea Management Software
  • Inventory Management Software
  • Iteration Management
  • KPI Monitoring
  • Kanban Board
  • Marketing Automation Software
  • Marketing Calendar
  • Media Planning
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Online Time Clock
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Process Modeling & Designing
  • Product Roadmapping
  • Progress Tracking
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Quality Assurance
  • Recurring Tasks
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management Software
  • Resource Management Software
  • Resource Scheduling
  • Risk Management Software
  • Roadmapping
  • Rules-Based Workflow
  • Search/Filter
  • Single Page View
  • Spend Management Software
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning Software
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Management Software
  • Testing Management
  • Testing/QA Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Time Tracking Software
  • Timesheet Management
  • Traceability
  • Vacation/Leave Tracking
  • Vendor Management Software
  • Version Control
  • Visual Workflow Management
  • Visualization
  • Web/Mobile App Development
  • Widgets
  • Workflow Configuration
  • Workflow Management Software

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Reviews of Jira

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
César josé R.
César josé R.
Software Developer in Peru
Verified LinkedIn User
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent, perfect and intuitive

5 2 weeks ago New

Pros:

Before using Jira, I found it difficult to keep my team's tasks organized in a neat and visually friendly way. In addition, it provides me with many tools that help create a more productive and efficient team, and generates reports that show if the team is making real progress.

Cons:

I consider that the price can be a barrier to entry when planning whether to decide to purchase the software or not, which can deprive many users of trying this wonderful tool. Also, the support one receives for the product sometimes does not solve the problems one may have while using the software.

Meraz H.
Meraz H.
Assistant Manager in Ireland
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best-in-class and Reliable Project Management Companion

4 last month New

Comments: Jira is presently utilized to manage our projects and workflows. We utilize it to manage team members' progress on projects, track outstanding work, and offer context for objectives and procedures. This is utilized across the organization and provides visibility for a large portion of the development effort on a range of projects.

Pros:

1) Integrate seamlessly with development tools like Slack, Github, or Bitbucket. 2) Workspace is very configurable; you may customize the components of each task on your board, as well as create your own icons, labels, and automated processes. 3) Connect all issues/tasks to Epics and view the anticipated outcomes in the Product Roadmap. 4) It offers the flexibility of a kanban board, which provides the user with a clearer view of what has been accomplished, what is in process, and what remains. 5) User story statuses may be used to monitor progress and control workflows. 6) Allows for bulk import of epics and user stories, which speeds up administrative duties if this information was previously recorded in another format, such as CSV.

Cons:

1) Only internal users may be allocated to tasks and user stories. This might result in unnecessarily long delays when external users want immediate input or participation. 2) When many boards exist within a project, statuses (user stories) cannot be established explicitly for each board. 3) User stories may be assigned to just two categories of users: assignees and reporters. JIRA does not permit the assignment of numerous assignees to a single user story.

Roldan A.
Roldan A.
UX/UI Designer in Philippines
Verified LinkedIn User
Design, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Jira is good enough, but definitely needs more improvements

3 2 months ago New

Comments: 2 out of 5 stars. In fact, we're (my company) is moving from Jira to Monday.com. It might be a little more, but the trade-off is definitely worth it.

Pros:

Well, the basics. Assignments, delegations and being able to reply to the assigner and to the client him/herself.

Cons:

I'm a UX/UI Designer. So, the workflow is convoluted. The interface needs proper blockings because there are so much thing happening on the main page. Take a look at Monday.com for comparison.

Ashish V.
Sr Solution Architect in Canada
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent solution as “One stop shop” in IT industry

4 last month New

Comments: Jira is life savior for many new scrum masters and managers for cost effective project management

Pros:

This software is very easy to manage day to day work,progress,assignments and forcast for different phases of projects..It turned out to be very effective tool in order to achieve efficient and cost efffective operational model in enterprise organizations

Cons:

This software should have most reporting widgets and open integration ports so that various data connectors can be integrated for limitless reporting

Mirza S.
Mirza S.
Software Tester in Bosnia
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Jira can help you tremendously if user the "right" way, or you can shoot yourself in the foot

5 2 months ago New

Comments: I really like it, as I can configure it to suit my needs, I'm constantly reviewing the testing process in our company, making changes to the workflow, adding custom fields, etc.

Pros:

It's rich in features it offers and it's amazingly configurable, two organizations can have Jira installations that are nothing alike!

Cons:

It's not a big issue for me, but I think they should offer more best practices in terms of templates for less experienced users to save them from headaches - they are already taking steps in this direction. Since it's a very large product there are some inconsistencies, doing the same thing in two different parts of Jira can feel like a very different experience.