LegitFit

You won't regret choosing LegitFit

Comments: In the almost 2 years I have been with LegitFit I think I have had to contact them twice about something. Not only do they get back to you straight away, but they will actually voice note you!! The other platforms I dealt with I would be waiting a minimum of 4 days (They were more expensive and I paid extra for a premium customer service experience with one of them)

Pros:

Ease of use and customer service is outstanding. Having used other platforms before, I can't fault LegitFit on the time and effort they have given us. The other platforms I previously used were quite complicated so using LegitFit has been a lifesaver and saves hours on scheduling.

Cons:

Can't change the price on packages created so if we have a sale on something we have to create an entire new package (not difficult but just takes awhile).

Experience Improved Workout Efficiency with LegitFit Software

Comments: My overall experience with LegitFit has been great. The platform is easy to use and the customer service team is extremely helpful. I was able to quickly find the fitness classes and activities that I wanted, and the app was very intuitive. The instructors were knowledgeable and the classes were well-structured. I also liked how the app allowed me to track my progress, and the rewards system was really nice. Overall, LegitFit is an excellent platform that I would highly recommend to anyone looking to stay fit and active.

Pros:

LegitFit is a revolutionary fitness tracking software that helps you achieve your fitness goals. It provides a comprehensive system for tracking your progress, so you can make the most of your workouts and stay on track with your goals. The software allows you to track your workouts, set goals, and track your nutrition, as well as compare your performance with other users. The software also provides an online community where you can share tips and advice with other users. You can also use the app to set reminders and get personalized recommendations tailored to your goals. LegitFit is perfect for anyone who wants to take their fitness to the next level.

Cons:

I have not had any bad experience with LegitFit software, I use it with pleasure.

Great customer service, some quirks

Pros:

I've been with LegitFit for about 3 months. I am a sole proprietor with a studio that does one thing, private training sessions. For the most part, LegitFit is easy for my clients (and me) to understand and use compared to other booking services, and I do appreciate Ian's help.

Cons:

There are some quirks that are quite annoying and most seem related to time. Once they get sorted out, I believe this will be a great booking platform. The first issue which I brought up about 3 months ago relates to time. I have set the time zone for the studio, but clients get reminders that their appointments are scheduled for totally different times (ie I have put their appointment in for 5pm on a Wednesday, and they get an e-mail saying their appointment is at 1am on Thursday). I've been told to have clients set their time zone, but I don't believe they should have to. If they are booking in person services it should automatically be set to the studio's time zone. I was surprised to have a new client experience this. I had not met the client yet, so something like this negatively impacts their perception of me because it looks like I can't book them in correctly to a session. When I was one time zone updating scheduling for a session while on vacation, I set the time to to something like 10:30am (which is when the client requested the session) but when I came back to my time zone, it showed the session at 9:30am. When I've been updating recurring sessions that are on a Wednesday, sometimes for no apparent reason they'll show up on Tuesdays and I'll have to edit it again and unselect the Tuesday option (even though that was never selected by me to begin with). I'd love to see financial reports in a little more detail

Awesome product, awesome company

Comments: For me it’s taken the control of my memberships and the app and system so far has been very reliable.

Pros:

The team and professional and personable. Also I see they are being innovative with the product, whilst also building a likeminded community with other gyms and coaches.

Cons:

No real issues. It maybe handy to have a app for the administrator to use but not essential.

It’s all about the costumer service

Comments: I can take less calls for people booking in and once clients book ahead, they’re more likely to stay committed to coming

Pros:

Easy to use. I can either do it from my phone or laptop so quickly in a matter of seconds.

Cons:

There was a trade off between ease of use and a few options that we will ask about that might help us have a better experience but everything we bring up with the company liaison gets addressed