Hostfully Property Management Platform

Review Hostfully

Comments: Good. I enjoy working with my success cash.

Pros:

Customer support/technical assistance speed of replies.

Cons:

On-boarding length of time. Took too long/too many meetings.

A must if you plan to grow!

Comments: I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them.

Pros:

We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work.

Cons:

I wish the app was better and you could do more from it and wish there was a phone # to call for help.

Too Many Bugs

Comments: There is great potential with this product if they would ever fix it and it could do what they say that it is capable of doing. They have a user forum for users to suggest improvements for upgrades and it is a joke in my eyes when they can't get the bugs out of the current product. How can they be asking for suggestions when the current product won't work?

Pros:

The calendar syncs between Airbnb and VRBO, which are the only two platforms we use right now. It is the only thing that works. The calendar is accurate. And, their support team is responsive because I spend 50% of my day messaging them about bugs in the system.

Cons:

Bugs. It is so difficult to manage anything about the reservation - communicating with the guest (you can't get messages into the platform from VRBO; cohosts can't communicate via Airbnb); you can't modify rates or add on additional nights w/out rates changing from dates already paid for; messages don't come through; etc. You double space after the end of a sentence and it sends &nspc after each period; It doesn't have a sort system to show you outstanding balances or pending transactions so you don't know who to follow up with; and there are problems every single day trying to do basic things that the system will not do. The answer is "we are forwarding to our higher tier department". You never hear back.

Best app for property management

Comments: I learnt how to use it in one day and the steps are really easy

Pros:

its easy to use and help is always there

Cons:

when some pages disappear, but overall great expereince

Hostfully PMS, I'd recommend it

Pros:

The customer service is good. They respond relatively quickly and typically solve the issues. The integrations are good. However, we've recently had issues with the Lynx integration so it seems like there's been some negative changes.

Cons:

The app is painfully simple. Also, we cannot edit existing templates, simply delete them. Also, there are some bugs that have been an issue since day 1 - such as jobs being assigned to someone, even though we don't have that selected as an option and never have. Also, we don't get the notification bubble on our iPhone if we've received a notification on Hostfully (our settings are updated to receive these). Overall, there are bugs, but the app is easy enough to use so we will keep using Hostfully in the meantime.

after three months of subscribing, still only have half a system working. no customer support to fix anything in under two weeks.

Comments: It has not been a good experience, and the things they promised might not be ready for months, and the issues I'm having probably won't be resolved for another several weeks.

Pros:

kind, yet unhelpful staff. But besides this, their system is slow to onboard some OTA's and does NOT link for previously reserved bookings. So this is NOT a good system if you have over 20 listings since you'd need to check ALL properties daily for any changes, modifications, messages, or cancelations, on reservations made previous to the day the sync for that specific OTA takes place.

Cons:

over worked employees have a two week response time, and it's uncertain that in those two weeks you will even have a resolved question, just an answer that you might have to wait another two weeks for a follow up.

New property manager

Comments: Initially it was superb with [sensitive content hidden]
, after that we’ve lost touch with any one contact, the help button is responsive but almost never solves a problem. They’re very nice, but refer owners/managers to the platforms directly.

Pros:

The onboarding specialist [sensitive content hidden] , after [sensitive content hidden] unexpected departure from Hostfully, we never connected with anyone else. She was a huge asset and we are so sorry she’s gone!

Cons:

Not easy to get answers about platform issues that arise. I thought Hostfully would have had their own customer service connections through the platforms to help maneuver issues/problems resolve issues that occurred with property managers specifically! Virtually impossible to communicate with the platforms about management issues.

Hostfully. SO much potential. Yet so little focus on what is important to those USING it daily.

Comments: Overall amazing for the price. Loading times are the worst. And I have to clear my fucking cache every 5 minutes.

Pros:

Its cheap and does everything other PMS things do.

Cons:

SLOW TO LOAD. Regular roll out of features that are fucking useless. Focus on increasing the load time. Nothing else matters to be honnest. I spend 10-20 seconds waiting for every screen to load and i am on hostfully ALL DAY it is the biggest waste of money and time imaginable and slows most of us down to snail pace when using it.

Generally satisfied

Pros:

- I find extremely easy to edit the properties amenities, description in various languages, rules and any information that should appear on the listing across all channels. I have a good overview of ALL the fields and I can bulk edit certain infos. I have to say that this ability has greatly improved the quality of our listing and that is the most important. - I am generally happy with the enhanced reporting tool, although it needs some improvement.- I really appreciate the support team! Available at my fingertips via chat 24h/24h, they are friendly and helpful.- The pipeline allows me to check that all coming arrivals are processed (payment, contract, etc).

Cons:

- Slow to load, a bit time consuming to navigate through the platform.- I find the owner reports tools are not robust enough or easy to implement. I feel like there's no permanent accounting, but airy reports. - We have to delete it completely if we don't want to pay for a property that is no longer for rent (or paused), therefore losing all the booking datas – and all datas. We cannot archive it.- Some bugs with the unified inbox tool- Not so easy to edit our customers list

Good Vacation rental software. Slow functionality.

Comments: I like Hostfully. It is a good PMS system, which works generally well for our niche business. There are a number of bugs and system update requests which I wish were much better. Most notably, I would like for ACH/E-Check to be implemented with VRP (who does already support that payment option). I would also like for it to be easier to manage/download an "order" for a reservation instead of having to monkey with some weird custom print settings just to get the order to fit properly on a page (or take an awkward zoomed-out screen shot). In general, it manages our channel bookings, fees, and the online booking process works pretty well.

Pros:

Hostfully is fairly intuitive, and we use it to manage all of our reservations, track payments, and do some guest communications. Triggers work well, and the guest booking experience is easy.

Cons:

This software is slow. The Pipeline takes 5-10 second to load every time you go to it. We are experiencing slow (10+ second) load times on each "reservation" which is very annoying. Support from the Hostfully team is very slow, and management for "high level" issues is virtually non-existent. Inbox is similarly slow/buggy and only properly "loads" after a page refresh. While all of these issues have work-arounds, they seem to be rooted in slow system performance on the Hostfully side which has been consistent since we implemented the software 8 months ago. While I have submitted a number of support tickets, no progress has been made, and we just deal with the sluggishness as a team. One last issue (which is more just an annoyance) is that when checking out/completing an online reservation in Chrome, the auto-populate fills in the email address in the last name field. 9 out of 10 guests do not notice/fix this, and the reservations CONSISTENTLY come in with Bob [email protected] for the first/last name. This requires us to manually update in Hostfully later, and additionally all of the trigger emails that generate when the bookings come in have no/wrong last name due to the error.

Great platform with outstanding customer support

Comments: A great experience over the nearly 4 years that we've worked together with all Hostfully team members being helpful and kind.

Pros:

The customer support team are amazing, responsive and always friendly. The platform itself has a great selection of integrations and it is constantly expanding. The Hostfully dev team is constantly adding and updating things and everyone always seems open to new ideas and ways of improving.

Cons:

There are a few features that would be nice to have for the Portuguese market like certified invoicing and guest check-in, however these are usually handled by integrations. A more robust owner's portal would be a great plus too.

Hostfully is a Fair PMS

Comments: Hostfully has been a simple and easy platform to use. I would recommend it because of its ease of use. Time for training on this product was less than a week which was great.

Pros:

It is very easy and simple to use, not overall complicated. It has been the bes

Cons:

The link between the channel manager not always the best which can complicate things. This was only one hiccup but everything else went well

Best Property Management Platform

Pros:

The features that is easy to access and navigate

Cons:

What I like the least in Hostfully is that linking to different OTAs

Good Staff, Good Price, OK Product

Comments: Overall I would say Hostfully has GREAT people and potential. Some of the features and functions of their product are very good, but they could be better. Fixing issues and learning features are VERY time consuming and often frustrating. They have some good integrations with other companies which is nice. They are continually working on being better and I can appreciate that.

Pros:

Good, friendly, knowledgable staff (just not enough of them). Price is lower than other vacation rental software, and more in line with what you are getting for your money, which is an OK product. So much potential with this company. They do seem to care. Good automation and timing controls in accepting reservations and payments, sending forms to fill out, and checkin paperwork. They work with other key vendors such as Safely, Airbnb, VRBO, Dropbox, etc. Payment processing works well. Usability and product design not too bad to work with once you go through a big learning curve. They offer a decent website for direct booking. It's OK.

Cons:

Not enough staff. You can only communicate via chat box and the rep is not dedicated to your problem from start to finish They serve multiple customers at once so sometimes you wait hours in between getting answers. Some problems have taken days or weeks to fix. At this time I have been waiting for weeks for my cleaning person's calendar access to be fixed. Onboarding and learning the product with an undedicated chat box and tutorial links took hours/months. Better be tech savvy if you're going to buy this product. They now have a group chat on certain days/hours, but you sit there waiting your turn while you listen to everyone else's problems. It is time consuming and requires patience. The app is not very good and their mobile capability needs great improvement. Forms that work with a laptop won't work for guests on handheld devices. The website they offer is limited. Needs a basic contact form so guests can reach you. However, websites are not what they are in business for. It's a bonus. Payment processing works well, but only if you use Stripe and as a company they are not nice to work with. More options there would be better. You can send your guest a rental contract to e sign upon booking which is great but it would be better if their were fields for the guest to put information into the one document. They do integrate with Docusign but I know setting it up and working out the glitches will be time consuming so I have not attempted it yet.

Great software

Pros:

The software is easy to use and easy intuitive. Great integrations

Cons:

Support can be a little slow and the reporting could be better.

needs major work

Comments: many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly.

Pros:

Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate.

Cons:

The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services

Without Hostfully we could not manage our current list of vacation rentals

Comments: Customer service is excellent and seems to be a dedicated team, rather than outsourced cs. Not everything is perfect but they're constantly upgrading and strengthening their offerings.

Pros:

We are currently managing 25 fast paced rental properties in Newport, RI where both demand and guest expectations are very high. Having everything on one screen makes all the difference for us. Before we implemented Hostfully we were logging into multiple accounts across multiple platforms and it was too easy to miss something.

Cons:

The app doesn't allow you to make any adjustments or take notes, but it's helpful to see the calendar.

It's ok, you can tell they're working hard on improving

Pros:

It cover all of the necessary features that you need to manage properties

Cons:

It takes some time to load and some features are not connected properly. The set up was a bit complex, they've team helping you and they're nice but it should be more intuitive.

This Product Works!

Comments: We started with it when we began utilizing several vacation rentals at once and it's been an incredible help!

Pros:

Hostfully keeps us up to date on our rentals, including last minute bookings. It integrates well with Airbnb and Booking.com. We love the program!

Cons:

It's difficult to get someone to help right away, takes time to get a person set up to help.

Difficult to learn but worth it

Pros:

Hostfully is a great property management solution for short-term stays. We are not in a high end market. Hostfully is a cost-effective solution that provides everything we could ever want/need to manage our portfolio of properties.

Cons:

Hostfully can be difficult to learn, set-up, and deploy. However the customer service team is too notch.

Enjoy Hostfully

Comments: It has been an overall positive experience and a step up from Smartbnb

Pros:

Relatively intuitive integration of multiple listing platforms

Cons:

It can be complex and seems to run into periodic issues when other integrated platforms make changes.

Very Satisfied Overall

Pros:

Amount of Integrations and Level of Customer Support

Cons:

Time/Difficulty In Setting Up Owner Reports

Great Service

Comments: Best customer service

Pros:

Ease of use once the systems are set up.

Cons:

A bit difficult to set up templates and triggers. Would also like them to have SMS and APP

Easy to use

Comments: Love the platform and the simple way to control all our different channels and our direct booking, easy process to book and a great way to communicate with clients. It is great.

Pros:

Every time is some great improvement and the hostfully team is always helping with anything we report. For us as users and even for our clients is great and easy.

Cons:

I know that is something they are still working on but the connectivity with VRBO is not that easy and as property management having the control of all in one place is our priority. Trust this will be done any time soon. At this moment is not 100% fully connected yet.

Good not great

Pros:

Good integrations available; we like the reporting feature and owner portal; auto messages are easy to create.

Cons:

There seems to be issues with automated messages not sending. Support hasn't been able to help with this. We also don't like the inbox- it's confusing and not very user friendly.We also don't like how a phone number cannot be notified if there is a guest message. The only way to know is to check the inbox constantly.