---
description: Get detailed information about Needle usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Needle Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Needle](/software/187693/ecommerce-live-chat)

# Needle

Canonical: https://www.capterra.co.il/software/187693/ecommerce-live-chat

> Web-based solution that provides e-commerce live chat through real-time chatting, customizable branding, mobile access and more.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Needle?

Live chat solution that helps eCommerce businesses of all sizes with brand advocate profiles creation, customizations \& image sharing.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Needle.com
- **Location**: Lehi, US
- **Founded**: 2010

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact Needle for pricing details
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Customizable Branding
- Mobile Access
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations

## Support Options

- Chat

## Category

- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16297 reviews)
2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Needles, great for a large personal injury firm" — 5.0/5

> **Jamilex** | *7 June 2023* | Legal Services | Recommendation rating: 8.0/10
> 
> **Pros**: I liked how it was my go to for working on the personal injury cases I was assigned to
> 
> **Cons**: I didn't like how old school it looked. A make over to make it look more clean would've been nice
> 
> It was a nice software to use when keeping track of cases and working on them. It allowed organization features that made it easy to find what I was looking for.

## Links

- [View on Capterra](https://www.capterra.co.il/software/187693/ecommerce-live-chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/187693/Ecommerce-Live-Chat/> |
| en-AE | <https://www.capterra.ae/software/187693/ecommerce-live-chat> |
| en-AU | <https://www.capterra.com.au/software/187693/ecommerce-live-chat> |
| en-CA | <https://www.capterra.ca/software/187693/ecommerce-live-chat> |
| en-GB | <https://www.capterra.co.uk/software/187693/ecommerce-live-chat> |
| en-IE | <https://www.capterra.ie/software/187693/ecommerce-live-chat> |
| en-IL | <https://www.capterra.co.il/software/187693/ecommerce-live-chat> |
| en-IN | <https://www.capterra.in/software/187693/ecommerce-live-chat> |
| en-NZ | <https://www.capterra.co.nz/software/187693/ecommerce-live-chat> |
| en-SG | <https://www.capterra.com.sg/software/187693/ecommerce-live-chat> |
| en-ZA | <https://www.capterra.co.za/software/187693/ecommerce-live-chat> |
| pt | <https://www.capterra.com.br/software/187693/ecommerce-live-chat> |
| pt-PT | <https://www.capterra.pt/software/187693/ecommerce-live-chat> |

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