What Is Passportal?

N-able Passportal is an encrypted and efficient password and credential management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation capabilities designed to streamline the technician's day by providing essential documentation at their fingertips to standardize service delivery and expedite issue resolution.

Who Uses Passportal?

Ideal for MSP and/or internal IT services teams that need easy-to-use, simple, cloud-based password security and IT documentation in co-managed IT environments.

Passportal Details

N-able

Passportal Details

N-able

Passportal videos and images

Passportal video
Passportal Software - N-able Passportal Dashboard - thumbnail
Passportal Software - Passportal Site | Add-on - thumbnail
Passportal Software - Passportal Blink | Add-on - thumbnail

Compare Passportal with similar products

Starting price

US$18.00/month
US$29.00/month
US$48.00/year
N/A

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial Yes

Passportal deployment and support

Support

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation

Passportal Features

  • API
  • Access Control
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Anti Spam
  • Anti Virus
  • Application Security
  • Audit Management
  • Audit Trail
  • Authentication Software
  • Best Practices Repository
  • Compliance Management
  • Data Security
  • Data Visualization Software
  • Endpoint Protection Software
  • Event Logs
  • Event Tracking
  • Financial Data Protection
  • HIPAA Compliant
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Maintenance Scheduling
  • Monitoring
  • Network Security Software
  • Password Manager Software
  • Patch Management Software
  • Policy Management Software
  • Privileged Account Management
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Single Sign On Software
  • Third Party Integrations
  • Two-Factor Authentication
  • User Management
  • Virus Definition Update
  • Vulnerability Protection
  • Vulnerability Scanning

View full list of Computer Security

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Encryption
  • Audit Trail
  • Authentication Software
  • Backup and Recovery
  • Cloud Encryption
  • Compliance Management
  • Credential Management
  • Data Security
  • Disk Encryption
  • Event Logs
  • File Encryption
  • HIPAA Compliant
  • Incident Management Software
  • Key Management Software
  • P2P Encryption
  • PCI Compliance Software
  • Password Manager Software
  • Policy Management Software
  • Real Time Monitoring
  • Remote Access/Control
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Single Sign On Software
  • Third Party Integrations
  • Threat Response
  • Tokenization
  • Two-Factor Authentication
  • User Management

View full list of Encryption

  • API
  • Access Certification
  • Access Controls/Permissions
  • Access Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Application Management
  • Audit Management
  • Audit Trail
  • Authentication Software
  • Biometrics
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customizable Branding
  • Data Storage Management
  • Data Synchronization
  • Data Verification
  • Event Logs
  • Fraud Detection
  • HIPAA Compliant
  • Member Accounts
  • Mobile Access
  • Monitoring
  • Multi-Factor Authentication
  • Multiple User Accounts
  • PCI Compliance Software
  • Password Manager Software
  • Policy Management Software
  • Privileged Account Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Self-Service Access Request
  • Single Sign On Software
  • Third Party Integrations
  • Two-Factor Authentication
  • Unified Directory
  • User Management
  • User Provisioning
  • Workflow Management Software

View full list of Identity Management

  • API
  • Access Control
  • Access Controls/Permissions
  • Access Management
  • Activity Dashboard
  • Alerts/Notifications
  • Authentication Software
  • Biometrics
  • Compliance Management
  • Credential Management
  • Data Security
  • Data Verification
  • Email Alerts
  • Fraud Detection
  • Knowledge Base Management
  • Mobile Authentication
  • Monitoring
  • Multiple Authentication Methods
  • Multiple User Accounts
  • Password Manager Software
  • Policy Management Software
  • Push Notifications Software
  • Reporting/Analytics
  • Role-Based Permissions
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Single Sign On Software
  • Third Party Integrations
  • Two-Factor Authentication

View full list of Multi-Factor Authentication

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Authentication Software
  • Autosave & Autofill
  • Biometrics
  • Collaboration Tools
  • Compliance Management
  • Credential Management
  • Customizable Branding
  • Data Storage Management
  • Data Synchronization
  • Encrypted Password Storage
  • Event Logs
  • File Storage
  • IP Restriction
  • Mobile Access
  • Mobile Alerts
  • Multi-Factor Authentication
  • Multi-Language
  • Multiple User Accounts
  • Password Generator
  • Password Manager Software
  • Password Policies
  • Password Synchronization
  • Policy Management Software
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Risk Assessment
  • SSL Security
  • Secure Data Storage
  • Secure Login
  • Secure Password Sharing
  • Security Auditing
  • Security Breach Monitoring
  • Single Sign On Software
  • Status Tracking
  • Tagging
  • Third Party Integrations
  • Two-Factor Authentication
  • User Management
  • Workflow Management Software

View full list of Password Management

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Application Access Control
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Authentication Software
  • Behavioral Analytics
  • Biometrics
  • Compliance Management
  • Configurable Workflow
  • Credential Management
  • Data Synchronization
  • Data Verification
  • Endpoint Management
  • Event Logs
  • File Management
  • HIPAA Compliant
  • IT, Server & Network Monitoring Software
  • Incident Management Software
  • Least Privilege
  • Member Accounts
  • Monitoring
  • Multi-Factor Authentication
  • Multiple Data Sources
  • Multiple User Accounts
  • PCI Compliance Software
  • Password Manager Software
  • Policy Management Software
  • Real Time Monitoring
  • Remote Access Management
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Risk Alerts
  • Role-Based Permissions
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Self Service Portal
  • Single Sign On Software
  • Third Party Integrations
  • Threat Intelligence
  • Two-Factor Authentication
  • User Activity Monitoring
  • User Management
  • Workflow Management Software

View full list of Privileged Access Management

  • Access Control
  • Alerts/Notifications
  • Application Security
  • Compliance Management
  • Credential Management
  • Employee Database
  • Employee Directory
  • Employee Portal
  • Group Passwords
  • Mobile Access
  • Password Database
  • Password Generator
  • Password Manager Software
  • Password Policies
  • Password Protection
  • Password Synchronization
  • Reminders
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Secure Password Sharing
  • Self Service Portal
  • Self-Service Access Request
  • Single Sign On Software
  • Two-Factor Authentication

View full list of Self-Service Password Reset (SSPR)

Passportal Alternatives

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Passportal Reviews

Read all 87 reviews

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.4
Features
4.2
Value for Money
4.3

Reviews by score

5
42
4
38
3
7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Suhailah S.
Suhailah S.
Administrative Assistant in Malaysia
Verified LinkedIn User
Retail, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Passportal manage password easily

5 7 months ago

Pros:

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Cons:

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Verified Reviewer
Senior Systems Engineer in US
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Has potential but not there yet

4 3 years ago

Comments: We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Pros:

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Cons:

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Michael F.
Operations Analyst in US
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

From implementation to party of our daily rotation

3 2 years ago

Comments: The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Pros:

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Cons:

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Jason P.
Jason P.
President in US
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Zero Complaints

5 3 years ago

Comments: Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Pros:

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Cons:

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Andrew F.
Owner in US
Computer Networking, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Pretty good so far.

5 2 years ago

Comments: Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Pros:

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Cons:

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.