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What Is Zoobook EHR?

Zoobook EHR is modern, affordable, easy to use, designed with awesome user experience in mind, tailored to NJ State, Medicaid, DMHAS, DOH regulations, helps to survive in FFS environment and increased Medicaid / Medicare / private insurance audits.

It's designed for behavioral health, mental health and addiction treatment providers - outpatient, inpatient, residential, detox, methadone clinic, etc. It has a bed management module for residential providers most EHRs don't have.

Who Uses Zoobook EHR?

Addiction and Mental Health Treatment Providers

Zoobook EHR Software - Zoobook EHR dashboard
Zoobook EHR Software - Zoobook EHR appointments

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Reviews of Zoobook EHR

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
27%
3
13%
Stephanie
Co-Occurring Clinical Supervisor in Egypt
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Changing my opinion

5.0 last month New

Comments: The current experience has been positive, especially after addressing numerous complaints and resolving issues. I hope the system continues to function this effectively. Working with [sensitive content hidden]
has been a pleasure; he is qualified, intelligent, and an excellent support member.

Pros:

The improvements made in their support team are noticeable. Previously, it could take days to receive a response to an email, but now their response time is significantly faster. This could be due to an increase in team members or perhaps more effective training and instructions for the team. Whatever the case, their support team has significantly improved and is now performing exceptionally well.

Cons:

The stabilization of the system, we wake up everyday and waiting for what is the new issue we will find in Zoobook

Kirsten
Director of Client Services in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible System

4.0 6 months ago

Comments: Good experience overall, customer service has definitely improved in recent months but all in all, the company is very responsive and wants its customers to be happy, which I like.

Pros:

Zoo Books is customizable and supports the many different processes we use in our programs. We have been able to take advantage of many of the aspects already on the platform and expand them for our use. Support is quick and responsive to our needs.

Cons:

It can be clunky at times, multiple clicks to get to a particular section of a chart, sometimes you can't see all elements of a screen because it is too large. The part about having to save on top of using your signature can be a concern because if you're not careful, you will lose what you have written.

Charzetta
Therapist in US
Individual & Family Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Learning the new systems.

3.0 2 months ago

Comments: I have not transitioned to the new system I am in the process of implementing Zoobook services.

Pros:

The trainer was patience and understanding

Cons:

The transition from the old system used.

Lorraine
Director in Egypt
Mental Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Negotiation

5.0 4 months ago

Comments: I like Zoobook; it has a unique dynamic with us. I don't think there's another company with the same level of Support Team or customized system. My team also likes the system, especially for its customization feature. The best thing they did in 2023 was hiring [sensitive content hidden] as the manager for the support team. The team was ineffective until he came on board. I love Zoobook.

Pros:

I like their new process. Before, they used to dismiss concerns when I reported an issue, but now they investigate and fix the issues. And I appreciate [sensitive content hidden]; they should have hired him a long time ago. I have never called him without him being aware of what is happening. He's very professional.

Cons:

I find their debates frustrating, but in a way, they're kind of fun and I somewhat enjoy them.

Dresdin
​Mental Health Outpatient Program Administrator in Egypt
Mental Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Audit Experience

5.0 2 months ago

Comments: We had a scheduled audit from the state. To ensure compliance with government regulations, we reached out to the customer support team of the system we use to request customization that would meet our specific requirements. They responded promptly and efficiently, even over the weekend, to ensure that all the necessary features were in place. Their support will be instrumental in helping us pass the audit and maintain compliance with government rules and regulations. I am highly satisfied with their service.

Pros:

The team is fully cognizant of their actions and maintains a highly skilled customer service department that is consistently accessible and accommodating.

Cons:

Thus far, everyone has been very supportive and friendly.