--- description: Get detailed information about HelpDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.il/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization and Behavioral Targeting Software - Prioritization - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management Software ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Great product" — 5.0/5 > **Simon** | *20 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, graphics, best product in the field, team collaboration, improving my role, easy to integrate, > > **Cons**: although I was not directly involved, implementation, comparison with competiros, averall experience was very good. > > averall experience was very good. I would definitiely suggest your service to other colleagues working in other companies ----- ### "A little expensive but very useful\!" — 5.0/5 > **Shawn** | *10 February 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the automations .They help me to close the tickets that I have forgotten about when the customer does not respond after "x" amount of time. > > **Cons**: I wish it was a little cheaper to add a second team member. > > Overall it has been very useful and I would recommend it to those who need a good ticket service. ----- ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 August 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: I do like the ease of functionality. It is pretty straight forward to use. > > **Cons**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 September 2025* | Religious Institutions | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Cons**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 March 2026* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Cons**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data