--- description: Get detailed information about HelpDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.il/software/185973/helpdesk Page: 1 / 9\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) > HelpDesk.com is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 182 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization and Behavioral Targeting Software - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation - Workflow Management Software ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Great product" — 5.0/5 > **Simon** | *20 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, graphics, best product in the field, team collaboration, improving my role, easy to integrate, > > **Cons**: although I was not directly involved, implementation, comparison with competiros, averall experience was very good. > > averall experience was very good. I would definitiely suggest your service to other colleagues working in other companies ----- ### "A little expensive but very useful\!" — 5.0/5 > **Shawn** | *10 February 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the automations .They help me to close the tickets that I have forgotten about when the customer does not respond after "x" amount of time. > > **Cons**: I wish it was a little cheaper to add a second team member. > > Overall it has been very useful and I would recommend it to those who need a good ticket service. ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 September 2025* | Religious Institutions | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Cons**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Simple and reliable customer support tool" — 5.0/5 > **Ricardo** | *30 July 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: HelpDesk is easy to use, quick to set up, and keeps all customer conversations organised. The interface is clean and straightforward. > > **Cons**: Some of the more advanced customisation and reporting options could be expanded. However, this has not affected our day-to-day use, and the platform already provides everything we need to manage customer support effectively. > > A reliable and simple tool that makes managing customer support much easier. It works well for our day-to-day needs. ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 June 2025* | Mechanical or Industrial Engineering | Recommendation rating: 6.0/10 > > **Pros**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Cons**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data