15 years helping Israeli businesses
choose better software

What Is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for everything you need including Schedule, Dispatch, Billing,Invoice, Route Optimization, GPS Tracking, CRM.

With all the features you get excellent customer service for FREE. The onboarding to the site is made EASY and PAINLESS as we import all your customer and price list data.

Who Uses ServiceWorks?

1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more

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Reviews of ServiceWorks

Average score

Overall
3.7
Ease of Use
3.6
Customer Service
3.8
Features
3.7
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sam
Owner in US
Utilities, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

We love Service Works

5.0 last month New

Comments: We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways!

Pros:

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Cons:

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

Service Works Response

last month

Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!

Marion
Owner in US
Oil & Energy, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recommend ServiceWorks

4.0 2 months ago New

Comments: When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs.

Pros:

ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI.

Cons:

The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal

Service Works Response

last month

Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks!

HEATHER
MANAGER in US
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Service Works

3.0 last month New

Comments: Its not great. Lately we have had huge problems with inventory. I have called and set up fix tickets. They fix the 1 specific model I notice. It is multiple models that are effected the same way. Should be an easier fix

Pros:

Data got transferred from Swiftlink. That was the main reason

Cons:

We have had a hard time from the very beginning. Inventory and pricing

Service Works Response

last month

Thank you for your feedback. We apologize for the inventory issues you've encountered. We're working on a comprehensive fix for all affected models. Your input is valuable, and we appreciate your patience. Thank you for choosing ServiceWorks. For further assistance, please contact us at [email protected]. We would love to hear from you!

MEL
Service Managert in US
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Service Works Audit

4.0 2 months ago New

Comments: What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy

Pros:

Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others.

Cons:

Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.

Service Works Response

last month

Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks!

Aubree
accounts receivable in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Service Works

4.0 last month New

Comments: We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.

Pros:

We really like being able to invoice and schedule from the same program

Cons:

Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers

Service Works Response

last month

Thank you for your feedback. We're glad you appreciate the integrated invoicing and scheduling features. We apologize for the glitches causing lost calls and understand the frustration this brings. We're actively working to resolve these issues. Thank you for choosing ServiceWorks!