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What Is Certainly?

Certainly is a Conversational AI Platform made for ecommerce businesses, especially Shopify merchants. At Certainly, we enable companies to deliver exceptional experiences, improve AOV, deflect tickets, and scale their growth using our next-generation AI technology. We’re making ecommerce personal: insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment, and higher customer lifetime value.

Who Uses Certainly?

Ecommerce/Webshops, especially Shopify merchants, to organizations looking to improve their online customer service, drive sales, and collect zero-party data will benefit greatly from an AI chatbot.

Certainly Software - Certainly homepage
Certainly Software - The Certainly Platform
Certainly Software - Certainly integrations
Certainly Software - Certainly chatbot builder
Certainly Software - Certainly chatbot templates

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Reviews of Certainly

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.6
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
54%
4
31%
3
15%
David
David
Senior Project Manager of Player Experience in Iceland
Verified LinkedIn User
Entertainment, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Strong & very reasonably priced bot solution from a service oriented company.

5.0 4 years ago

Pros:

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here! (Some handholding by the BotXO service team was needed though! Which brings us to the next point...) Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve. Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with. And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly. The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Cons:

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules. Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps. There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support) Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available. Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Casper
Founder in Denmark
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Bot software that works

5.0 4 years ago

Comments: I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Pros:

The integration options. Secondary the drag n drop interface, where you build your magic.

Cons:

Like any other skill you try to learn, it takes time before you master the skill.

Certainly Response

4 years ago

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Benjamin
Digital consultant in Denmark
Insurance Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Worth the monet

3.0 4 years ago

Pros:

Easy to get started NLU Webhook Great support and people that are dedicated and listen to inputs. Worth the money

Cons:

The lack of Analytics data The confusing setup when the bot is large

Certainly Response

4 years ago

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Peder
Learning Tech Consultant in Denmark
Education Management, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great software to build your chatbot

5.0 4 years ago

Comments: Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Pros:

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Cons:

Not really any, I feel like this is a great choice.

Certainly Response

4 years ago

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Regin
CEO in Denmark
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

aio

5.0 4 years ago

Comments: The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well. The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly. The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Pros:

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Cons:

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Certainly Response

4 years ago

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team