---
description: Get detailed information about Omnicus usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Omnicus Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platform Software](/directory/31362/cloud-communication-platform/software) > [Omnicus](/software/183314/omnicus)

# Omnicus

Canonical: https://www.capterra.co.il/software/183314/omnicus

> Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Omnicus?

Omnicus provides solutions for B2C companies that want to support, engage and retain their customers. Our platform manages voice, web chat, email, social media and SMS interactions in a unified UI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Omnicus
- **Location**: Oslo, Norway
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$500.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Simple pricing with pay-as-you-go. All features included.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Norway

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Call Center Management
- Call Logging
- Call Recording Software
- Call Routing
- Call Tracking Software
- Call Tracking Software
- Call Transfer
- Callback Scheduling
- Chat/Messaging
- Computer Telephony Integration
- Contact Management Software
- Customer Database
- Customer History
- Customizable Branding
- Dashboard Software
- Email Management Software
- Engagement Tracking
- File Sharing Software
- IVR
- Inbox Management
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Phone Key Input
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- Service Level Agreement (SLA) Management
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- VoIP Software
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Cloud Communication Platform Software](https://www.capterra.co.il/directory/31362/cloud-communication-platform/software)

## Related Categories

- [Cloud Communication Platform Software](https://www.capterra.co.il/directory/31362/cloud-communication-platform/software)
- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.co.il/directory/30007/call-center/software)
- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)
- [Telephony Software](https://www.capterra.co.il/directory/30084/telephony/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.capterra.co.il/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Genesys Cloud CX](https://www.capterra.co.il/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Perfect software for our use\!" — 4.0/5

> **Terje** | *28 July 2019* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"
> 
> **Cons**: Nothing. Works perfect for us. Much better than other similar softwares.
> 
> Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming  cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

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### "A great help i delivering an awesome customer support experience" — 5.0/5

> **Jan Petter** | *26 July 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Total control\! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency
> 
> **Cons**: We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.
> 
> Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

## Links

- [View on Capterra](https://www.capterra.co.il/software/183314/omnicus)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/183314/omnicus> |
| de-AT | <https://www.capterra.at/software/183314/omnicus> |
| de-CH | <https://www.capterra.ch/software/183314/omnicus> |
| en | <https://www.capterra.com/p/183314/Omnicus/> |
| en-AE | <https://www.capterra.ae/software/183314/omnicus> |
| en-AU | <https://www.capterra.com.au/software/183314/omnicus> |
| en-CA | <https://www.capterra.ca/software/183314/omnicus> |
| en-GB | <https://www.capterra.co.uk/software/183314/omnicus> |
| en-IE | <https://www.capterra.ie/software/183314/omnicus> |
| en-IL | <https://www.capterra.co.il/software/183314/omnicus> |
| en-IN | <https://www.capterra.in/software/183314/omnicus> |
| en-NZ | <https://www.capterra.co.nz/software/183314/omnicus> |
| en-SG | <https://www.capterra.com.sg/software/183314/omnicus> |
| en-ZA | <https://www.capterra.co.za/software/183314/omnicus> |
| nl | <https://www.capterra.nl/software/183314/omnicus> |
| nl-BE | <https://www.capterra.be/software/183314/omnicus> |
| sv | <https://www.capterra.se/software/183314/omnicus> |

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