---
description: Get detailed information about Synthetix usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Synthetix Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Synthetix](/software/183018/synthetix)

# Synthetix

Canonical: https://www.capterra.co.il/software/183018/synthetix

> Synthetix understands that every business has unique knowledge management needs.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Synthetix?

Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs, helping to transform their digital customer engagement and support with our set of AI-powered customer contact tools.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Synthetix
- **Location**: Takeley, UK
- **Founded**: 2001

## Commercial Context

- **Starting Price**: £1,000.00
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Guernsey, Isle of Man, Jersey, United Kingdom

## Features

- Alerts/Escalation
- Autoresponders
- Catalog Management
- Chatbot Software
- Collaboration Tools
- Content Management System (CMS) Software
- Customizable Branding
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Proactive Chat
- Queue Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Self Service Portal
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software)
- [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software)
- [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software)
- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)
- [Knowledge Base Software](https://www.capterra.co.il/directory/32454/knowledge-base/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Inbenta](https://www.capterra.co.il/software/158902/inbenta) — 4.7/5 (13 reviews)
4. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews)
5. [Salesforce Service Cloud](https://www.capterra.co.il/software/136189/salesforce) — 4.5/5 (820 reviews)

## Reviews

### "Willing to go the extra mile\!" — 4.0/5

> **Bimal** | *24 May 2019* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: The amount of granular data that is available to the user
> 
> **Cons**: Load times over broad date ranges can be long.
> 
> I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

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### "Synthetix Live Chat" — 4.0/5

> **Paula** | *1 March 2019* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.
> 
> **Cons**: From an administration perspective the trigger management system uses a different platform and to have all functionality  on one platform would increase ease of use.
> 
> Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

## Links

- [View on Capterra](https://www.capterra.co.il/software/183018/synthetix)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/183018/synthetix> |
| de-AT | <https://www.capterra.at/software/183018/synthetix> |
| de-CH | <https://www.capterra.ch/software/183018/synthetix> |
| en | <https://www.capterra.com/p/183018/Synthetix/> |
| en-AE | <https://www.capterra.ae/software/183018/synthetix> |
| en-AU | <https://www.capterra.com.au/software/183018/synthetix> |
| en-CA | <https://www.capterra.ca/software/183018/synthetix> |
| en-GB | <https://www.capterra.co.uk/software/183018/synthetix> |
| en-IE | <https://www.capterra.ie/software/183018/synthetix> |
| en-IL | <https://www.capterra.co.il/software/183018/synthetix> |
| en-IN | <https://www.capterra.in/software/183018/synthetix> |
| en-NZ | <https://www.capterra.co.nz/software/183018/synthetix> |
| en-SG | <https://www.capterra.com.sg/software/183018/synthetix> |
| en-ZA | <https://www.capterra.co.za/software/183018/synthetix> |
| es | <https://www.capterra.es/software/183018/synthetix> |
| es-AR | <https://www.capterra.com.ar/software/183018/synthetix> |
| es-CL | <https://www.capterra.cl/software/183018/synthetix> |
| es-CO | <https://www.capterra.co/software/183018/synthetix> |
| es-CR | <https://www.capterra.co.cr/software/183018/synthetix> |
| es-DO | <https://www.capterra.do/software/183018/synthetix> |
| es-EC | <https://www.capterra.ec/software/183018/synthetix> |
| es-MX | <https://www.capterra.mx/software/183018/synthetix> |
| es-PA | <https://www.capterra.com.pa/software/183018/synthetix> |
| es-PE | <https://www.capterra.pe/software/183018/synthetix> |
| fr | <https://www.capterra.fr/software/183018/synthetix> |
| fr-BE | <https://fr.capterra.be/software/183018/synthetix> |
| fr-CA | <https://fr.capterra.ca/software/183018/synthetix> |
| fr-LU | <https://www.capterra.lu/software/183018/synthetix> |
| it | <https://www.capterra.it/software/183018/synthetix> |
| nl | <https://www.capterra.nl/software/183018/synthetix> |
| nl-BE | <https://www.capterra.be/software/183018/synthetix> |
| pt | <https://www.capterra.com.br/software/183018/synthetix> |
| pt-PT | <https://www.capterra.pt/software/183018/synthetix> |

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