--- description: Get detailed information about HubSpot Service Hub usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.co.il/software/182476/hubspot-service-hub Page: 1 / 9\ Next: [Next page](https://www.capterra.co.il/software/182476/hubspot-service-hub?page=2) > Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently. > > Verdict: Rated **4.4/5** by 190 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot Service Hub? Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 190 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore and 5 more ## Features - Access Controls/Permissions - Account Alerts - Account Management Software - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Customizable Branding - Data Import/Export - Document Storage - Email Management Software - Feedback Management - Geotargeting - Health Score - Inbox Management - Interaction Tracking - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - NPS of Customers - Offline Form - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Workflow Management Software ... and 1 more features ## Integrations (100 total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) - [Customer Success Software](https://www.capterra.co.il/directory/30961/customer-success/software) - [Knowledge Management Software](https://www.capterra.co.il/directory/30094/knowledge-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Cons**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 December 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Cons**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Extremely adaptable, powerful CRM software" — 5.0/5 > **Daniel** | *18 May 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The flexibility of automations - as a low code environment its actually super capable. Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM. Their API is also well documented and powerful. > > **Cons**: There are a few hubspot specific quirks to their api - like referring to users by ID only, and then having to map these locally when scripting. Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a little insulting, given you can craft the same thing using work arounds > > Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 April 2025* | Medical Devices | Recommendation rating: 2.0/10 > > **Pros**: Nothing\! it was not user friendly at all. > > **Cons**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 May 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Cons**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.il/software/182476/hubspot-service-hub?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/182476/hubspot-service-hub) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data