--- description: Get detailed information about Raiseaticket usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Raiseaticket Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Raiseaticket](/software/182383/raiseaticket) # Raiseaticket Canonical: https://www.capterra.co.il/software/182383/raiseaticket Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/182383/raiseaticket?page=2) > The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry. > > Verdict: Rated **4.7/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Raiseaticket? Raiseaticket is designed for small and medium-sized businesses, managed service providers, IT support teams, customer service departments, and growing organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 48 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fonicom - **Founded**: 2007 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Completely free to use. Up to 6,000 tickets per year. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Escalation - Automated Routing - Knowledge Base Management - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Perfect for my application" — 5.0/5 > **Daniel** | *17 March 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: It contained all the functions contained in a standard commercial ticketing system. It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product. It's all very intuitive and turnkey. > > **Cons**: I didn't find anything negative or lacking. > > I am an IT Instructor at a community college with decades of experience in the corporate world. Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there. I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course. After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system. I also found the interface to be intuitive and extremely easy to set up and use. I required no FAQ's or operator's manual to do everything I wanted to do. For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve. Raiseaticket was the perfect choice for my application. ----- ### "Excellant software" — 5.0/5 > **Tim** | *3 August 2026* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, intuitive setup, and truly excellent, fast, friendly customer support. Highly recommend\! > > **Cons**: Honestly can't think of any drawbacks — it's been smooth sailing so far with no issues at all\! Happy Customer. > > I've been using this helpdesk portal for a year or two now, and it's honestly made a huge difference in how our team handles customer inquiries. The interface is clean and intuitive — even team members who aren't particularly tech-savvy picked it up within a day, no lengthy training required. What really stands out, though, is the customer support. Every time I've reached out with a question or issue, the response has been fast, friendly, and genuinely helpful — not just a copy-paste script. They actually took the time to understand what I needed and followed up to make sure everything was working properly. Ticket management is smooth, ticket organization makes it easy to prioritize, and the whole platform just feels like it was built with real users in mind rather than checkboxes on a feature list. Highly recommend to any team looking for a helpdesk solution that's both powerful and painless to use. ----- ### "IT Support" — 4.0/5 > **Luke** | *3 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use with a simple, user-friendly design that helps users complete tasks quickly, accurately, and efficiently. > > **Cons**: Sometimes it becomes slow or goes offline, causing interruptions, delays, and reduced productivity for users. ----- ### "Aadhaar Whole" — 5.0/5 > **Rajeev** | *8 November 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Its very user friendly and coinvent. Groups are very useful to bifurcate tickets. > > **Cons**: Dashboard is very presentable and always get ticket email on time. > > Experience is very good. We are using from last 2 years and working fine. ----- ### "This tool is not just for support tracking\!" — 4.0/5 > **Carlos Eduardo** | *26 September 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning. > > **Cons**: When an user raise a ticket, it does not assign to the group where this user belongs. > > This platform is a very important part of my business. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/182383/raiseaticket?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/182383/raiseaticket) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data