15 years helping Israeli businesses
choose better software

What Is CloudTalk?

Maximize your agent's potential with CloudTalk's powerful Call Accounting solution!
Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Call Accounting features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial

Who Uses CloudTalk?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

CloudTalk Software - Learn what are the strengths and weaknesses of your team thanks to CloudTalk smart metrics..
CloudTalk Software - Call history and logs including total calls, average call duration, waiting time, and missed calls.
CloudTalk Software - VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions what will make your day-to-day workflow more efficient.
CloudTalk Software - Integrate Pipedrive with CloudTalk to improve your sales team performance.
CloudTalk Software - View active calls, notes, and customer order details.

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Reviews of CloudTalk

Average score

Overall
4.4
Ease of Use
4.5
Customer Service
4.3
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Eyituoyo
Eyituoyo
Linux System Admin in Nigeria
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

intruitive for Both Admins and Users

5.0 5 years ago

Comments: There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros:

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons:

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Pedro
Marketing & Growth Ops in Portugal
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best All in One tool regarding communications

5.0 9 months ago

Comments: Very good. Execelent Integrations and support.

Pros:

In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Cons:

The option to send MMS inside Europe. It's not possible yet.

Andres
Recruitment Manager in Colombia
Outsourcing/Offshoring, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unreliable tool for small businesses that do not work 24/7

2.0 last year

Pros:

The waiting time for the phone lines is short. That is the main positive thing

Cons:

Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

CloudTalk Response

last year

I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion. I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.

Enrico
Customer Service Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best Business Phone - CloudTalk

5.0 4 months ago

Pros:

I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy

Cons:

With CloudTalk, it has been smooth managing business calls.

Victor
Customer service developer in Finland
Accounting Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Well functioning and good integration with HubSpot

4.0 4 years ago

Comments: We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros:

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons:

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.