Whistle Messaging

Great Product for price

Comments: Good

Pros:

user friendly interface Customizable messages

Cons:

Wish there was a way to organize messages (like different categories, etc) we send upwars of 200 a day sometimes so this could be helpful

Whistle While You Work

Comments: Our overall experience with Whistle is we will never live without it. I highly recommend anyone in the Resort/Hotel service business to get hooked up with the software. It will make your life so much easier!

Pros:

Whistle software has greatly enhanced communication throughout our Resorts. Both with internal customers & staff but also with all of our guests. Guests just LOVE the ability to text our front desk and our front desk staff LOVE the ability to get information out to all guests or just some guests instantly. This communication has increased our boat rentals, length of stays and even our concierge services. I would not run a Resort without Whistle!

Cons:

I cannot say there is anything I dislike about the software. However, it could do more tasks within the software, and we have spoken with the company about the possibility for them to adapt the software to our needs. This is not a Con, as what the software was built to do, it does very well. We have simply asked them if they can make it do more to fit a need in our Organization, and they have responded, which is really a Pro!

A very important service that is sometimes frustrating to use.

Pros:

Being able to communicate with guests (& staff) directly through text messaging on its own number and all staff members can participate.

Cons:

The App! It is glitchy- crashes, doesn't send messages right away sometimes, archives current guests and then opens past guests communications randomly, won't whistle. We often have to close out the app and open it back up again.

Great guest communication tool, with a few tweaks/updates could be amazing!

Comments: It's brought us forward in the ways we relay information and has allowed guests to ask questions prior to arrival so we can make sure we're all on the same page.

Pros:

I think whistle has significantly improved our communications with guests.

Cons:

1.) Super annoying that a name I type doesn't delete after messaging that person. I have to backspace to look up next guest. At least put an "x" at the end of the bar to make it easier to clear. 2.) Also, please stop censoring names like "Dick". I was extremely embarrassed when I typed "Hi Helen & Dick..." and it changed his name. We are grown adults, we do not need to censor anything. I typed "you can sneak in and steal some cookies" and it censored "steal"?! 3.) Lastly, when I message a guest, it doesn't show up in the current messages that are open until the guest messages back. It is inconvenient, as I'd like to know by looking at one place all 8 of my check ins for the day were messaged. 4.)It appears photos can be part of a template of text but it doesn't work that way, I end up needing to send another text with the photo which is annoying because we use our phones and photos can't be labeled. So when sending floor plans, I need to squint to make sure I have the right one and I'd rather just have it go with the text in the template. 5.) Once a message from a guest comes in and it's escalated, if you go in to acknowledge the message, you have to take a 2nd step to click on and off of it in the other tab. And it still continues to whistle on other devices like my computer or my husbands phone, ipad etc. 6.)it's really annoying that I can't send our guidebook with the short identifiable name, Whistle rebrands that link and customers are afraid to click thinking its spam

A great tool for streamlining communications with our guests.

Comments: Very pleased, it is a valuable asset to any small hotel especially when managed remotely by a small team. It helps maintain personal connection in a time when that is becoming increasingly challenging.

Pros:

As a boutique hotel with a very small staff and unconventional operations, Whistle has made communication between myself, my staff and our guests much more efficient. As an adaptation to Covid-19, we have modified our property to run with a contactless, self check-in model and Whistle automatically provides our guests with the information they need immediately and improves the guest's overall experience. As it is 100% my responsibility to ensure the guests questions and issues are addressed promptly, at all times of the day, it is a relief to know I have this tool as support.

Cons:

The only issue I have encountered is that if one of my staff members (typically housekeeping) opens a message from a guest, it no longer shows as unread on my platform. There have been several occasions where I have missed an important notification because it was already read and not translated to me by my team as typically this happens on their day off or with something that is not their responsibility to attend to. It could be improved with improved communication between myself and my staff but it would be nice to know that messages with only show as READ as I myself have read them, regardless of if my staff has opened them on their device.

Whistle helps connect us directly with our guests

Comments: When COVID hit, we needed a way to be able to communicate with our hotel guests the ongoing changes and safety information that was important to the hotel. Our employees were spending hours a day on the phone explaining things to guests. Whistle cut that time down to nearly none! We are able to be in touch with the guest in a personal way while also letting them know important safety and hotel policy information. Our guests love it too as they feel like they have help at their fingertips!

Pros:

Whistle is super easy to use and implement. The automations that we were able to set up help us to communicate with our guests without adding more to our staffs workload. We were up and running in just a few weeks! The user interface makes it easy to navigate and manage ourselves, but whenever we have had trouble the Whistle team has been quick to respond and resolve our issues.

Cons:

There are a few glitches here and there with the software, but overall we love it.

Numerous software bugs experienced

Comments: Whistle Messaging is a helpful tool when it's working but bugs in the software have repeatedly caused user frustration and required considerable time and involvement on our part to resolve the issues.

Pros:

Ability to interact with guests and staff via one messaging service.

Cons:

We've experienced numerous bugs with this software and have spent a considerable amount of time reporting the issues and troubleshooting for their support team. In some cases, the issues have been resolved and then reappear at a later date. In almost every case, when we reported an issue the support team responded that it was working fine. The issues were only acknowledged after we invested our time to test, troubleshoot, provide screenshots and documentation. Despite their promises to let us know when an issue was fixed with a new release, we have not received follow up communications.

Great Product

Comments: We have loved it so far and my only complaint is that it doesnt pull multiple reservations under one name

Pros:

We love how user friendly it is. We use it as our main communication platform amongst our team as well as our guests that are staying in the Inn.

Cons:

That the cloudbeds integration doesnt pull multiple reservations under one name.

Thanks for the product.

Pros:

The ease in which we can add to it and customize it to work for what we need.

Cons:

It can be glitchy. We have lost reservations, templates have stopped working randomly and conversations have to be actively archived by each user. There is a lot of maintenance to keep it clean and organized.

A Fantastic Tool

Pros:

We use it every day to speak internally as well as with our hotel guests and it is extremely easy.

Cons:

I do receive alerts for areas that don't pertain to me that I can't turn off, so some more personalization would be nice.

The Best!

Comments: Whistle allows us to not only send messages to our guests at reservation, during their stay, and at check out but also allows them to contact the desk with any special requests or needs through their stay and after.

Pros:

I love the ease in communicating with our guests in an efficient and continuous manner!

Cons:

The only Con I have to the software is that the program occasionally needs to be logged out and logged back in after it has sat idle for too long

Great System

Pros:

Having easy access to message guests, giving them the option to respond at their convenience.

Cons:

It would be nice to have further integration with sites like TripAdvisor or Google Reviews, to make the links look cleaner in messages to our guests.

Easy and Effective

Comments: No concerns and definitely worth the money to enhance our guest experience.

Pros:

Allows us to communicate within the team and also with our guests. Sends a friendly reminder to our guests about their stay in case something happened and they forgot to cancel, which then allows us to provide better and maximize revenue.

Cons:

Sometimes the key words to set off warnings is sensitive.

AMAZING AND A LIFE SAVER

Comments: I bleed yellow and green. I drank the cool-aid and could never imagine my operations without Whistle.

Pros:

I was able to integrate Whistle pre-covid, and thank God I did. It is an amazing product that not only simplifies my work day, but communicates with guests that has never been able to be done before without be intrusive. From confirming check in, e-check, no surprises when a guest shows up with more than their reservation states, fix concerns or errors before they happen, and be available for a guests questions that they may have been embarrassed to ask in person.

Cons:

Nothing. Any request I have asked as been implemented. They make it perfect

Whistle has helped our guest communication experience x 1,000,000%

Comments: Especially in a time where we need to socially distant, Whistle helped us improve our communication experience with our guests immediately. It gave us an easy way to communicate with guests using texting, as well as an easy way to answer potential guests via our website chatbot. This has helped lessen call volume and in turn allow us to serve more of our guests, more efficiently. I would definitely recommend Whistle as a great tool.

Pros:

Whistle is simple to use and offers a wealth of options and features. The most important thing is the ease of use for our guests. Support is easy to reach and quick to react and address any issues or questions we have had.

Cons:

Figuring out what features are available under the plan we are enrolled under.

Helped streamlined our communication with our guests!

Comments: The daily number of phone calls had drastically increased last year and it was becoming more & more difficult to catch them all. The Whistle program has increased our personal contact with our guests while lower the call volume.

Pros:

Love the AI feature. Still adding options as we continue to use. We had a third party help with set up but since using it, I have made adjustments and had no difficulty. We did wait to sign up until Whistle was compatible with our reservation system. The chat feature added to our website, has cut down on phone calls and missed reservations. We have not yet used the tickets or tasks, so I have no opinion for that.

Cons:

After using Whistle for a little over a month, the only con so far is with the integration with our reservation system (RezStream Cloud). In this continued pandemic, guests are constantly cancelling and moving their reservations. The integration is minimal, so those changes don't get synced. However, it is quite easy to delete or edit the reservation in Whistle. It's just another step added :( I hope that in the future the integration will be improved.

Great tool for guests service

Comments: Great experience we like it!

Pros:

Friendly to use and makes a difference with guests satisfaction in Hospitality industry. We are able to connect with them prior to their arrivals, during their stays and after service if needed.

Cons:

if guests opt out we can delete the number or their names. Keep track of guests history so we don't have to re-enter their information every time.

Communicator Whistle

Comments: Great relationship with Front Desk Rep and guest. In messaging they will let you know what additional items they will need in there room, what time they will be arriving , if they need to extend or change their reservation. Overall just a Great Tool for communicating with our Guest.

Pros:

Very easy to use , the Guest Love it and Great communication tool.

Cons:

Nothing as of now. I have no complaints.

Life is easier

Comments: It has freed up some time for me, left me with more privacy as far as what my guests have access to (my cell) and so far all of my guests have used it multiple times just to chat with me or make a request.

Pros:

I was texting our guests as on my cell as we switched to self-check in in 2019. This has freed me up to not only not have our guests text me on my private phone, but I use the automated messages and now feel great knowing they will be reminded of their door code and where to park. It amazes me how many guests do not read their email.. lol

Cons:

Because we are so small, I would love to upgrade but it is outside of my budget at this time. Also, I have not figured out how to see all the guests who are checked in that I am communicating with. I just see the one person that I am communicating with. User error maybe?

Whistle Review - 2.4

Pros:

I love that it has an app and the ease of overall use.

Cons:

I don't like that once someone reads a message on the app, it shows read for everyone. This makes it difficult for everyone involved to stay up on messages without causing our front desk to miss the message because notifications cease.

Perfect for our times

Comments: Helps us with contactless check-ins.

Pros:

Integrating this with our hotel software was easy and simple. But the fact that this allows us to now have contactless check-ins to our hotel, has given us a feature that guests love and appreciate. Using Whistle before was a convenience, today, in these times, it has become a necessity!

Cons:

Importing guest information could be easier.

General Manager Response

Comments: It has been very useful, great way to communicate

Pros:

It is a great way to communicate with the guests. Give them updates, and there is multiple categories for guest information.

Cons:

I do not have any dislikes at this moment

Whistle is an easy practical solution for communicating with your guests

Comments: This is a great way for our guests to communicate with the front desk as text is often the preferred method for communication these days. [SENSITIVE CONTENT HIDDEN] and his team are great and the product works great!

Pros:

How easy it was to get started and the very simple and affordable pricing plan.

Cons:

When I first signed up the company still new so we had to work through a few things that they were still figuring out.

Effective & Professional way to provide a high level of customer service, especially during COVID

Comments: Excellent way to use technology to provide safe and prompt customer service.

Pros:

Allows the Inn's front desk to "travel virtually" in each staff member's pocket. Whistle's texting communication actually enhanced guest satisfaction by providing them a convenient method to feel connected on their own terms without being face to face with staff. Integration with "Think", our property management system works well.

Cons:

A minor challenge was remembering to switch from "on duty" to "off duty." Occasionally guest texting would occur after working hours which was from the guest's viewpoint provides a high level of a customer service. Solution is self training to remember to switch to "off duty" and thus provide an uninterrupted break from work activities.

The best I tried

Pros:

Whistle is the fourth customer communications software I've tried. This is by far the best for a reasonable price. What a time saver to have one place to communicate with all available channels!

Cons:

I'd like more integration with Booking.com messaging service.