--- description: Get detailed information about Zoho Assist usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Remote Work Software](/directory/31855/remote-work/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.co.il/software/181775/zoho-assist Page: 1 / 59\ Next: [Next page](https://www.capterra.co.il/software/181775/zoho-assist?page=2) > Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. > > Verdict: Rated **4.7/5** by 1445 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Assist? Outsourced IT \& MSP Support, IT Support, Customer Help Desks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1445 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Access Controls/Permissions - Annotations - Backup and Recovery - Chat/Messaging - Collaboration Tools - Dashboard Software - Desktop/Browser Sharing - Diagnostic Tools - File Sharing Software - File Transfer - For MSPs - HD Audio/Video - IT, Server & Network Monitoring Software - Issue Management - Live Chat Software - Mobile Access - Mobile Screen Sharing - Multi-Channel Communication - Real Time Screen Sharing - Real-Time Chat - Real-Time Monitoring - Recording - Remote Access/Control - Remote Monitoring & Management - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Scheduling Software - Screen Recording Software - Screen Sharing Software - Self Service Portal - Session Recording - Support Ticket Management - Surveys & Feedback - Troubleshooting - Unattended Access - Video Chat - Video Conferencing Software ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Work Software](https://www.capterra.co.il/directory/31855/remote-work/software) ## Related Categories - [Remote Support Software](https://www.capterra.co.il/directory/30928/remote-support/software) - [Remote Work Software](https://www.capterra.co.il/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.co.il/directory/31955/remote-desktop/software) - [IT Service Management (ITSM) Software](https://www.capterra.co.il/directory/30676/itsm/software) - [MSP Software](https://www.capterra.co.il/directory/30921/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.capterra.co.il/software/122252/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24142 reviews) 3. [AnyDesk](https://www.capterra.co.il/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.capterra.co.il/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.capterra.co.il/software/146892/isl-light) — 4.7/5 (779 reviews) ## Reviews ### "Other softwares don't even come close to Zoho" — 5.0/5 > **Trevor** | *23 May 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. > > **Cons**: Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. > > Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *26 May 2026* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **Cons**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "Remote Access Connection Issues" — 1.0/5 > **Adrian** | *23 June 2026* | Computer & Network Security | Recommendation rating: 2.0/10 > > **Pros**: Faster connection speed when connected. Lesser latency in comparison to team viewer and any desk platforms. > > **Cons**: Long process setting up a remote session with a client. From the downloading remote access file to authentication, is very long. ----- ### "Reliable Remote Support with Zoho Assist for Small Business" — 4.0/5 > **Verified Reviewer** | *17 April 2026* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. > > **Cons**: What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. > > Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. ----- ### "Pretty solid solution for small tech companies" — 5.0/5 > **Verified Reviewer** | *7 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Pretty smooth transition with branding. The remote feature is smooth on the web portal, desktop agent and iphone app. Customer support is spot on with quick response when issues are reported. Pretty simple to use once you get use to the management page. > > **Cons**: Not much on the end point reporting side at this time but i imagine its in the works. I've experienced 1 bad connection issue but that was cleared up after reporting to support. > > Overall its been a great experience. I was a bit on edge with the cost for the service but its been pretty solid compared to connect wise. ----- Page: 1 / 59\ Next: [Next page](https://www.capterra.co.il/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data