Zanda (formerly Power Diary)

Personal Trainer(s) Appointment Portal

Comments: All personal trainers appointments in one place. Payment processing makes it easy for clients to pay for their personal training sessions. Clients profile details are located in this app. Makes it easy for personal trainers to refer to specific client.

Pros:

I keep track of multiple personal trainers in one portal. Clients book online. Clients can process their personal training payments online. Power Diary shows every personal trainers available time slots.

Cons:

Need note security. One personal trainer should not be able to see another personal trainers client notes.

PowerDiary Review

Pros:

I like the user interface. I also really like that I can do everything in one system, including email communication. I don't manage the program but it seems that it is highly customizable, which is not always an option in other EHR systems.

Cons:

Sometimes it takes a while to load and get started. Once it does, everything runs smoothly. More importantly, I do miss the app from our old EHR. It is ideal to be able to have that accessible but I can access it via webpage on my phone browser and that works just fine.

Works ok - until it doesn't work - usually after an "improvement"

Comments: Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Pros:

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Cons:

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

It works! Need I say more?

Comments: We are still under using Power Diary, but it is easy to show others what to do to get started. In a short time they have told me what it can do. It's great.

Pros:

It saves me a lot of time, I can see at a glance if my clients will be attending, I can look back over their attendance easily when asked. I can schedule down time for myself and others on my team. It prevents double bookings. P.D. just streamlines my office work, and I save staff member time.

Cons:

My own lack of time to get the full benefit of the functionality P.D. is capable of.

Very satisfied with Power Diary

Comments: Very satisfied with my overall experience. Technical support has also been exceptional when I have had queries

Pros:

Power diary is very user friendly, with lots of wonderful and helpful features

Cons:

Compared to Cliniko, I think cliniko presentation is a little nicer; however, overall I prefer all the additional features that Power diary has to offer

Highly recommended

Comments: Great system to use, easy to learn and great for clients

Pros:

The ease for which clients can book appointments and the classificatiin setting for practitioners

Cons:

Interface can be tricky between pc and mobile

Power Diary User

Pros:

The ease of use, has improved productivity.

Cons:

When applying a note or comment to an invoice, I do not like that the receiver can not view these. If we have sent an invoice multiple times (we record every time it is sent in this comment section), it would be beneficial if the receiver could see this as well.

Changed my work life!

Comments: love it! It has met all my needs and the customer service when first starting was so helpful!

Pros:

I love that I am able to do everything in one place, it keeps me organized and on track with things that can be overwhelming with business

Cons:

I wish each invoice could be done individually based on my accounting system -I wish I could use Square for payments -I wish I could have the client screen get small (like zoom) when I am moving between windows

Simple and highly effective for clients

Pros:

I absolutely love the support and how quickly power diary provide feedback

Cons:

When there are times it is not working due to technical complications

Great for Speech Therapists!

Comments: Very positive- it is easy to use and helps reduce my admin time.

Pros:

Clinical notes are quick and you can make templates to speed up the admin process. There are lots of additional features you can use e.g., invoicing, custom emails. Customer service and support is brilliant!

Cons:

It's a good product but I still don't use it for report writing as it is not fit for my purpose yet.

Great practitioner software

Comments: I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.

Pros:

The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!

Cons:

The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.

Great Servicee

Comments: I love all the features that it has and im waiting on more thing to come

Pros:

my patients are able to schedule their own appointments and pay from a link

Cons:

I cant import my reqs into the system to type and text

Power diary one stop shop

Pros:

Handy integration with payment systems that saves so much time. User friendly - instructions readily available for different functions.

Cons:

Would appreciate formatting options within the notes section.

Excellent appointment management system

Pros:

The ability for clients to book and manage their own appointments, sending reminders for appointments, ability to access telehealth for video session work.

Cons:

Needing to get the administrator to open up appointment slots.

Simple to use with excellent useful features

Pros:

Setup and management of the day-to-day processes are simple to manage.

Cons:

I wish I had more features to play with. Is it possible to use a WhatsApp interface in addition to a text messaging interface.

Good program

Comments: I use it to manage all of my clients and appointments.

Pros:

I love the interface and how easy it is to manage.

Cons:

The errors caused by some browsers? One of them, I can't remember which that affected my sessions all day until I found the answers via google.Having the option to share sound when sharing something. Having a chat when sharing to be able to send links or importants things for the client to keep.

the garden room

Comments: The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.

Pros:

I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.

Cons:

The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at

It just does what it says on the box

Comments: It just does what it says it does, with minimal fuss. Clean and clear.

Pros:

Really straight forward, well thought out, excellently implemented product. Has everything I need in a logical place.

Cons:

Pricing tiers, it's hard for a growing practice with lots of casual clinicians to keep costs under control.

Simple to set up and use and saves a small business manager lots of valuable time..

Comments: It is a fantastic program for a small business that is not used to setting up and using an online program. It saves us a lot of time and manages everything l need in one program.

Pros:

I was able to set up the whole program to suit my business without too much trouble and have been able to learn and add things along the way. All my employees find it easy to use as well.

Cons:

The session pack system is very handy but does not work properly for my business.

Physiotherapy Practice Management Software review

Comments: I have felt significantly more professional using Power Diary from the invoicing, to e-mailing letters and communication to referrers and colleagues. Although my business is small, having a professional software practice management system has been a great investment.

Pros:

I found Power Diary very easy to use and was able to navigate myself quite easily through setting up my practice information. Have been amazed at all the different integrations and functionality within the system which has been great. Has been a great time saver for me.

Cons:

Would have liked some initial training or a phone call initially to assist with some of the difficult questions. I understand I could have requested this but I found I had to do a lot of "self study" which was more time consuming than just asking a real person a question. Its easier and more user friendly to talk to someone rather than type all your questions in a chat box.

Excellent Diary for All My Needs

Comments: Overall, it has changed my life, from disorganised to completely organised and in one place!

Pros:

This is so easy to use, it took the headache out of scheduling and keeping my own diary in a book, and on my phone. It’s all in one place and is very convenient.

Cons:

It took me a little while to figure out how to use the features and I’m sure there are some I still don’t use or need really, but once I got the hang of it, it was super easy!

Easy to use, great functionality, responsive team

Comments: We moved from Front Desk PM to Power Diary after 12 years. We were naturally anxious about how the information would be migrated to the new system, and whether the system would be able to handle the frequent, high intensity use our multi-practitioner, multi-disciplinary team demands. We have 42 users, and 29 practitioners so we needed a system that was responsive, adaptable and customisable and easy to use. Power Diary has been all these things in the two weeks we have used it, and anything we couldn't use the team were an email (and a phonecall) away, fixing issues for us, helping us navigate and making our lives easier.

Pros:

The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.

Cons:

Would love to drill down a bit more on the toggle restrictions but will be passing that suggestion on.

Absolutely perfect. It does everything I need it to.

Comments: Very positive. I don't know what more I can say. I've used it for about 3-4 years and so far, it's done everything that I've needed it for.

Pros:

The ability to charge clients cards and schedule their appointments is just so easy and really meets my expectations with a software.

Cons:

As far as I know, there isn't really a way to charge clients cards without using stripe. I'd like to avoid the stripe processing fees if possible, or if there was some sort of Power Diary card reader, that would be amazing.

Power Diary is a Game Changer for any practice

Comments: We have been using Power Diary for a few years now and it's been a game-changer for our practice. The thought behind making this work for many different types of workplaces is outstanding, and the functions that it is capable of is brilliant. The PD team are always helpful, courteous and willing to help in any way they can. Their team are always looking at ways to improve PD by listening to their clients and I've personally noticed that so much has been added as they listen to what's needed. I cannot give enough stars to Power Diary. If you haven't started using them for your practice, sign up immediately. It'll be a game changer for you too.

Pros:

I like everything about this software. It is user friendly, very well laid out and has features that are so helpful for every aspect of practice management.

Cons:

I can't answer this as there is nothing I don't like about the software.

Private practice assistant

Comments: Staying up to date. For example, online booking people don't have to catch us in business hours, they can book anytime. Being able to take a payment within the software, in person or over the phone saves money from missed payments. No one carries cash anymore.

Pros:

Powerdiary gives ease to my everyday business tasks, from storing my client statistical data, automatic client number generation, online booking and invoicing. It makes business run more smoothly as it is inituitive and the client information is quick at hand when needed. It is so easy to navigate, my staff have required minimal training to use it. Being able to see the little note on the current appointment diary, when the client's next appointment is scheduled or previous booking was, is very helpful and time saving. It allows you to jump straight to it with one click of the mouse.

Cons:

The additional charge for sms reminders in today's tech environment is a little disappointing, as locally, unlimited sms are included in most data plans. However, if it for the moment this means keeping costs down and I can choose to use or not then it is only a minor concern.