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What Is WhatsApp?

Messaging app that enables real time customer communications for small businesses.

Who Uses WhatsApp?

Mobile application for small businesses who wish to quickly and easily communicate with their customers.

WhatsApp Software - 1
WhatsApp Software - 2

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Reviews of WhatsApp

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.3
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Prakash
Prakash
Software Engineer in Nepal
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp is the best.

5.0 5 days ago New

Comments: I've had a consistently positive experience with WhatsApp and have made it my go-to messaging platform.

Pros:

I love how WhatsApp sticks to its messaging feature and does it really well. The video and voice calls are awesome too. I love almost everything about it.

Cons:

I find WhatsApp difficult to use on my laptop.

Milagros
Medical Scribe in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best App to be in contact with everything

5.0 6 days ago New

Comments: I like that I can manage everything with just one click, from medical appointments, beauty appointments, or staying in touch with my loved ones.

Pros:

I can stay in touch with my family, friends, coworkers, and more... all with just one click.

Cons:

I have no complaints at the moment, they have constantly improved many things that used to bother me, such as the quality of photos and the security of conversations.

Desiree
Patient Care Coordinator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Office Communication

3.0 5 months ago

Comments: Overall, WhatsApp was a great team communication app.

Pros:

It was a consolidated way for the office to communicate all in one space while also being HIPAA compliant as it is private.

Cons:

I always got spam messages from random people I didn't know which was annoying and frustrating. The site went down sometimes.

juan
designer in Argentina
Furniture, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

whasaaaaappp

4.0 4 months ago

Comments: really good, I ve use it for a long time, and now I migth switch to the business option since I m starting a business of my own

Pros:

the newest update allows you check if a group somebody is adding you to, is of your interests.or not

Cons:

there are not a big variety of backgrounds and themes to choose

Taylor
Engineer in Canada
Hospitality, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Worldwide contacting

5.0 5 days ago New

Comments: Overall my experience with WhatsApp is positive. minus the spam, I enjoy how easy it is to stay in contact with others around the world and group chats via WhatsApp.

Pros:

WhatsApp is convenient in the way you don't need data to connect with others, just WIFI, so contact can be done worldwide without mobile fees.

Cons:

Spam finds its way into your profile and just like a regular phone number contact you can receive numerous unwanted calls and texts.

Tommy
AV Technician in Canada
Construction Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and amazing app for file transfers or communication on the go.

5.0 4 days ago New

Comments: Really enjoyable and easy to use. Can't complain when it's free and has the features you need.

Pros:

Simplicity and easy to use. Quality on images are consistent. The convenience of having it on desktop and mobile really makes it accessible.

Cons:

Images from Apple devices tend to have its quality lowered. Seems to be the file issue though.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Best App for Chat and Video calling

5.0 3 weeks ago New

Comments: Overall a very useful application to stay connected with closed ones. Finding messages in chat is also easy and app gets updated to latest features quite often

Pros:

Convenient and easy to use. Best app for chatting, as well as video calling. Can be installed on Android as well as IOS. Interface is good and user-friendly

Cons:

The low quality of Photo sharing in messages.

Verified Reviewer
Verified LinkedIn User
Online Media, Self Employed
Used the Software for: 1+ year
Reviewer Source

Whatsapp is for everyone !!

5.0 2 weeks ago New

Pros:

Everything. Easy to access. User friendly.

Cons:

Glitches. Hangs at times while using or updating the app.

Juliana
Empreendedora in Brazil
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great, amazing and necessary!

5.0 2 weeks ago New

Comments: Incredible, unique and transformative experience, I can have access to my family remotely thanks to WhatsApp

Pros:

Ease of communication, media delivery, privacy and support.

Cons:

Communities, difficulty with settings, the option to not save directly to the device

Mariel
Independent Contractor in US
Verified LinkedIn User
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

EASY COMMUNICATION MUST HAVE!

5.0 last month New

Comments: I loved the ability to communicate to many in one

Pros:

I love the ability to create business groups with many individuals

Cons:

I do believe it would be better if the number didnt have to be the same as your actual phone number

Derekjr
Derekjr
CEO in South Africa
Verified LinkedIn User
Graphic Design Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Connect with love ones easily using whatsapp

5.0 11 months ago

Comments: WhatsApp offers global connectivity, seamless messaging, secure communication, and easy media sharing, enhancing overall communication experience.

Pros:

I love whatsapp so much coz it is widely used around the world. Offers text, voice, and video messaging.

Cons:

Less customization compared to some alternatives. Requires a stable internet connection. Limits on file size for media sharing.

Stephen
Stephen
Graphic design in Nigeria
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A simply incredible messaging app

5.0 9 months ago

Comments: My experience with WhatsApp has been simply amazing. It has an intuit interface and wide range of features that include reliability and security. I have been using WhatsApp for about 7 years now and it has really helped me to stay connected. To be honest, for me it's the best tool for sending messages and sharing photos or videos among other incredible features in the app.

Pros:

I like its reliability, it ensures my messages are delivered even in places with bad network. The status feature, ability to edit messages are other great things I really love. The best feature I love about WhatsApp is the ability to back up chats and groups to the cloud storage which I think is essential when I want to change my phone.

Cons:

There's not too much wrong with WhatsApp though I would like to be able to edit status posts after I've sent it and also for groups to have it's own menu bar so as to separate it from my chats. Other than that, I'm completely happy with WhatsApp's incredible features.

Mohamed
Sales Manager in Qatar
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Best familiar and easy usages

5.0 7 months ago

Comments: It is convenient and reliable. WhatsApp is is used worldwide, and it is easy to communicated with people near and far. I have no idea what my life would be without WhatsApp. It is my number one means of communication, with friends, family, and customers

Pros:

WhatsApp still has a lot to offer, the most popular messaging service has great audio and video quality for calls, easy link sharing functions and integration with other apps like Instagram. This app is perfect for Businesses. For me it has saved Alot of time to provide good customer care for my clients

Cons:

What I do dislike about the software are only because of features I've been enjoying in similar apps: -Whatsapp has very (very) limited storage management on top of taking up too much space, why does a messaging app has to take away 1.6Gb of my storage?

Yohane
Program Coordinator in Tanzania
Media Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantabulous review

4.0 7 months ago

Comments: Good and very useful app in human life. I use it every day to communicate with my friends, family members and workmates.

Pros:

Simple and very friendly interface to the user. An awesome and exceptional app, quick and on time chats delivery

Cons:

It is difficult to share large files which are greater than 2 GB. Once you set My last seen "Nobody" you won't other last seen. Also when you join chatting groups, you won't see previous posts.

Namarata
IT Manager in India
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A review of Whatsapp

4.0 5 months ago

Comments: Whatsapp is a great application for facilitating both personal and professional communication. Besides sending messages, Whatsapp can be utilised for creating communities, running ads, and doing marketing.

Pros:

Whatsapp allows me to send free text, multimedia message, create groups, and communities with other users. It has a clean and user friendly interface. Whatsapp allows me to connect with people around the globe.

Cons:

You need an active internet connection to be able to use Whatsapp at all times. There is a security concern as it is widely used for spamming users.

Paras
Student in India
Civil Engineering, Self Employed
Used the Software for: 2+ years
Reviewer Source

WhatsApp - Instant Messages and Calls

5.0 5 months ago

Comments: The App works smoothly without any lagging. The messages are sent and received instantly without any delay except that there is slight delay in Voice and Video Calls. Making Payments on WhatsApp using UPI is not that good as per transaction limit is INR2000.

Pros:

I like the instant messaging service. The receiver receives the message within less than a second. Also, we can share different files or documents in variety of formats. The new feature of creating our own avatar is also awesome. Privacy is given priority in WhatsApp by end-to-end encryption. Its good to have option of whether you want to keep your Read Receipts On or Off. Manage Storage option eases ones efforts to manage the device storage as some of the large unwanted files can be deleted easily without even searching them in each chat. The large files are categorized separately in Manage Storage.

Cons:

The audio calls quality is not that good. I hear the voice of the person with whom I'm speaking after approximately 1 second. Means the voice takes about 1 second delay to hear. Same goes with the Video Calls. When clicking on any WhatsApp channel which I don't follow, it takes about 2-3 seconds to load and then it opens. The documents received in WhatsApp for iOS doesn't gets stored in the iPhone's Files. You can only open it through WhatsApp only. Read Receipts are always On for Group Chat. The UPI payment limit on WhatsApp is INR2000. Because of this, I prefer using another payments app for making payments.

James
Operations Manager in UK
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

WhatsApp: Seamless, Secure, and Instant Communication

5.0 7 months ago

Comments: My overall experience with WhatsApp has been positive; it's reliable for both personal and business communication, and I would recommend it for its efficiency and versatility.

Pros:

Real-time messaging, end-to-end encryption, multimedia sharing, and global connectivity enhance both personal and professional communication.

Cons:

The occasional disruption makes it easy to create a high volume of threads. This could be reduced, and IMO, a free paywall could be embedded, which could offer advice on needing another group.

Kerileng
Kerileng
Marketer and Internet Clerk in South Africa
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

BEST TEXTING & MESSAGING SOFTWARE

5.0 4 months ago

Comments: WhatsApp is great because I send different types of files(MP4, MKV, RAR, ZIPS etc) to anyone in the world at any time.

Pros:

I send & receive texts faster & no service delays.

Cons:

WhatsApp doesn't run for datafree, you need original Data to run WhatsApp

Esther
Esther
Writer and social manager in Nigeria
Verified LinkedIn User
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Awesomely good

4.0 4 months ago

Comments: I would say great.. I tend to interact more with people. Most especially creating a group with your family members even when you are apart,you can still communicate.

Pros:

I like the fact that my privacy is respected . I can literally turn on /off my read receipt.. I could view messages I don't really want to reply and the sender not knowing. Whatsapp protects your privacy. Also you could activate the send a message to join a group and not just finding yourself in different groups.

Cons:

I noticed that taking pictures through WhatsApp reduces your picture quality .

mayank
mayank
manager in India
Verified LinkedIn User
Cosmetics, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

whatsapp usesful or not??

5.0 5 months ago

Comments: Overall experience with whatsapp is good it is very good app for daily and professional use but beside their good things there are many region which require a lot amount of work

Pros:

It provides end-to-end encryption for all messages and calls this is a major plus for privacy and security . it also provide cross-platform support it is completely free to use . it provide many feature like video call, group call .

Cons:

Data Usage as whatsApp is also owned by meta it has some privacy related issue It does not have any Built-in Integration with other apps There is many spam message

Rudi
Rudi
Lecturer in Indonesia
Verified LinkedIn User
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

With WhatsApp, communication is smooth!!!

5.0 7 months ago

Comments: Amazing!!!, since I use WhatsApp, all my communication needs can be met, I can send text messages to friends, and I can also make video calls, this makes me happy, and I can see directly the person I am talking to. Apart from that, WhatsApp also sends picture messages, documents, and voice messages in real-time and has many other advantages, finally, I say "WhatsApp" is the best application for communication. good luck

Pros:

Complete features: Send text messages, video calls, voice calls, voice messages, share multimedia, create chat groups, send messages to many people, share the latest status, and connect to computer devices via the internet (WhatsApp web). Easy to use, can share location, and so on.

Cons:

1. Dependence on internet connection 2. Requires large device memory

Zeeshan
Zeeshan
Consulting in India
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Whats app in our life

5.0 11 months ago

Comments: Is all a wonderful experience and I cannot share WhatsApp in my words I don't have words because it hase became part of my life

Pros:

Most hing I like about WhatsApp is that I had became my life because it helps me everywhere my life my business my earnings it has helped me more in pandemic in lockdown when all world was closed my WhatsApp and my earnings was continued my customers were connected by me only with whatsapp I have many customers till now whom I didn't see in my life but they work with me only because of WhatsApp thanks alot WhatsApp

Cons:

By the way it's very hard to dislike WhatsApp but I want to suggest something and that is if a web link connect to the WhatsApp it would be more perfect because when we are on WhatsApp and we want to share something on Google so we have to go through chrome and then come back to WhatsApp If I get a chrome link or a web link in the WhatsApp it would be more convenient for me it's only just my opinion

Flávia
Proprietária in Portugal
Accounting Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Aproxima quem está longe

5.0 2 months ago

Comments: I use it daily and I don't know what I would do without it, because I live outside my country and I'm always in contact with my family!
I also use it for my store, I make a lot of sales!

Pros:

The best thing for those who live abroad, we can satisfy some of our homesickness and always be with our family, through groups

Cons:

There is a lot of cloning and scams happening through this application

GANGAMPALLI
GANGAMPALLI
Process Associate in US
Verified LinkedIn User
Insurance Software, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Whatsapp Review

5.0 10 months ago

Comments: Extraordinary tool in day to day life and suggested to use it as it connects people easily

Pros:

Easy communication Regular connection with people Privacy settings Video calling facility file sharing feature

Cons:

Misuse of software because of low security

Marilia
Manicure in Brazil
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

It is a very good application to use due to its practicality.

5.0 5 months ago

Comments: Overall it's a very good app! I recommend it.

Pros:

It is a very fast and practical means of communication, greatly facilitating communication between people.

Cons:

And an application that could have more security.