--- description: Get detailed information about WhatsApp usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.co.il/software/180345/whatsapp Page: 1 / 652\ Next: [Next page](https://www.capterra.co.il/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16264 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.co.il/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) ## Alternatives 1. [Slack](https://www.capterra.co.il/software/135003/slack) — 4.7/5 (24017 reviews) 2. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1707 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1748 reviews) 5. [Tidio](https://www.capterra.co.il/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2 January 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Cons**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- ### "Whatsapp review, business owner perspective" — 5.0/5 > **Claudio** | *25 January 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: best and easy communication tool. messanging in europe especially. daily use of chat and video call. barely have any bugs nor issues. > > **Cons**: not much to not like about whatsapp, only thing missing would be a better overview of documents. also overview in chats, i communicate with 50 people per day and it can get too much. ----- ### "Good, just not for us" — 3.0/5 > **Crystal** | *3 January 2026* | Arts & Crafts | Recommendation rating: 3.0/10 > > **Pros**: It was very easy to set up and use and of course the fact that it was free and so many of us already had the app > > **Cons**: The photo quality wasn't good. I guess they are compressed? We needed to use it for photos sometimes > > All in all it was good for talking to friends over seas but strangers were adding me to groups, maybe there was a filter I wasn't using? ----- ### "Ease of use,Customer Support , Advanced Features" — 5.0/5 > **Zeeshan** | *13 December 2025* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting. > > **Cons**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats. > > Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis feature Rich ----- ### "Extremely popular and very efficient" — 5.0/5 > **Lukasz** | *18 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like most about WhatsApp that everyone knows this app. It is super popular and easy to use by anyone. Another reason - value for money. I don't have spend my time to explain my clients how to use to messaging. We use livechat on the websites and the WhatsApp as a catch-all chat. > > **Cons**: I use WhatsApp for many years and in my opinion it's hard to find any cons about this app. It's very easy, popular, and has app for almost any device / OS system. > > Great, great, great app. It's an universal, very flexible solution for private chats and also for professional communication (inside and outside company, and even with clients). ----- Page: 1 / 652\ Next: [Next page](https://www.capterra.co.il/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data